Q Core Medical is an international Medical Device company that develops and manufactures innovative medical equipment.
Specifically, we develop infusion pumps and their related accessory products.
We are seeking a high quality and trustable employee to assure that our products comply with the strictest medical standards in the market
We are looking for a highly motivated quality oriented individual capable of fast learning and operating in high pace environment.
Job Description
Generate, investigate, document and summarize customer complaints following the strict regulatory demands and companys procedures
Provide feedback and background information of returned product investigation
Identify potential risks, customer dissatisfaction and escalate when relevant
Summarize properly complaints investigations and author sensitive closure letters to answer the Customer
Requirements:
Education: Engineer / Practical Engineer / Bachelor's degree in any field.
Engineering / science an advantage
Job skills:
o Ability to work with cross-functional teams and to interact effectively with peers, management and customers
o Knowledge of global Quality requirements for pharmaceutical or medical devices and combination products an advantage
o Familiarity with ERP systems or CRM - an advantage
Computer skills: Very good office skills (Word, Excel, PowerPoint)
Language skills: ***Fluent English - writing and verbal - a must***
Personality:
o High motivated, "team player"
o Paying attention to the small details and very well organized
o Able to spend large amount of time solving complicated events in a stressful environment
o Self-learning and responsible