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We are a rapidly growing SaaS cybersecurity company developing complex solutions for enterprises.Were seeking a Technical Writer to join our team in Israel in a full-time capacity.This is not a traditional technical writing role - it sits at the intersection of Technical Writing and Product Content, blending precision and clarity with storytelling and strategic context.You will collaborate closely with Product, Engineering, Customer Success, and Marketing to create high-quality, accurate, and engaging content that helps customers understand both how to use our platform and why it matters.
Responsibilities
Create and maintain accurate, user-friendly product documentation, including Knowledge Base articles, API docs, release notes, and guides.
Translate complex technical concepts into clear, engaging content that helps customers understand both how and why to use the product.
Collaborate with Product, Engineering, Customer Success, and Marketing to align documentation and messaging across all touchpoints.
Expand and manage the Knowledge Base as a strategic, living resource-ensuring consistency, taxonomy, and continuous improvement.
Develop documentation that improves team alignment and efficiency.
Gather feedback from internal teams and customers to continuously refine content quality and clarity.
Help define and maintain our tone of voice and product language standards.

What we are looking for:
As a Technical Writer in Customer Service Department, you will be expected to develop complex technical documents, ensuring that products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.