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We are seeking a self-motivated talented and detail-oriented Technical Writer to join our dynamic team.
Key Responsibilities:
Collaborate closely with cross-functional teams including Product Management, Professional Services, and subject matter experts to produce high-quality technical documentation and Videos.
Create, update, and maintain comprehensive documentation including guides, release notes, knowledge articles and other tutorials.
Keep documentation up to date with each software release, incorporating new features and enhancements.
Conduct regular reviews of existing documentation to ensure accuracy, relevance, and adherence to the latest product developments.
Translate complex technical information into user-friendly documentation for diverse audiences, ensuring clarity, accuracy, and adherence to industry standards.
Conduct thorough research and gather necessary information from various sources to produce accurate and up-to-date content.
Work within project timelines to deliver documentation that aligns with product releases and updates.
Manage all customer-facing related content to be published in our knowledge base.

The Documentation Team is seeking a Senior Technical Writer to own the end-to-end documentation strategy across multiple platform domains. You will act as a strategic partner to Product and R&D, translating complex engineering concepts into intuitive user guides and high-impact microcopy. Operating in a high-velocity Agile environment with weekly releases, you will drive content excellence while leveraging AI-driven workflows to scale our global documentation footprint.

Responsibilities
Direct the documentation lifecycle for complex platform features, adapters, and weekly release notes across three distinct product squads.
Collaborate with Product Managers and R&D to translate high-velocity technical updates into clear, actionable documentation for enterprise users.
Design and edit intuitive UI copy to guide users through complex cybersecurity workflows and platform interfaces.
Manage high-volume content switching between Platform, Cyber-Physical Assets, and Asset Management domains with timely delivery.

We are seeking a highly skilled and motivated Technical Writer to join the Education Teams effort in auditing, revamping, and creating content for our customer-facing Help Center/Knowledge Base. This role is critical as the quality and structure of the documentation will directly feed and train our new AI support tools and directly support our customers.
Our Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner.
The ideal candidate will be a strategic thinker who is a team player and an educator at heart, passionate about technology, with a deep understanding of technical documentation standards, information architecture, and the specific requirements for AI-ready content, training and education methodologies.
Responsibilities:
Knowledge Base Revamp & AI Optimization:
Conduct a comprehensive audit of the existing Help Center content for accuracy, clarity, completeness, and consistency as we migrate to a new tool.
collaborate and maintain a new information architecture and content structure optimized specifically for ingestion and utilization by AI support tools (e.g., clear, concise articles, defined topic boundaries, robust tagging/metadata).
Collaborate with the AI/Engineering teams to understand the technical requirements for content delivery to the AI platform and establish content governance rules.
Content Creation and Management:
Write, edit, and publish high-quality, user-friendly technical documentation, including tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS product.
Understand target audiences to be able to accommodate the different roles and personas.
Ensure all content adheres to our brand voice, style guide, and technical accuracy.
Manage the documentation lifecycle within the chosen Knowledge Base platform (Confluence, Intercom).
Cross-functional Collaboration:
Work closely with Product Managers and Engineers to document new features and updates before launch, for both internal and external users.
Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved documentation and AI routing.
Provide feedback to the product team on UI/UX improvements based on content structure and user confusion.
Metrics and Improvement:
Establish and track key performance indicators (KPIs) related to documentation effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.