לוח משרות דרושים כתב טכני - חומרה

we are looking for a Group Lead, Technical Writing.
As a Technical Writer Group Lead, you are a first-line manager who translates business needs and priorities into clear plans, strategies, and execution for your global team of Technical Writers. You bring technical and documentation leadership, shape the teams information architecture and ways of working, and empower each writer to grow and take ownership.
You will be accountable for the overall results of your group, including the quality and impact of the documentation, customer and stakeholder satisfaction, and the development and well-being of your team members. You will zoom out to define strategy and direction, and zoom in when needed to support, mentor, and remove obstacles.
How will you make an impact?
Building and communicating a clear documentation strategy and product roadmap, aligned with business objectives and R&D/Product priorities.
Leading, coaching, and mentoring a global team of Technical Writers, driving excellence in technical depth, writing quality, collaboration, and ownership.
Ensuring delivery excellence by planning and tracking documentation work against release milestones, managing risks and dependencies, and guaranteeing on-time, high-quality deliverables.
Embedding everyday use of AI into the teams workflows - from research and drafting to reviews, reuse, and analytics - and modeling responsible, efficient AI practices that boost velocity and amplify the teams expertise and decision-making.
Partnering closely with Product Management, R&D leaders, Architects, UX, and Support to embed documentation into feature discovery, design, development, and post-release learning loops, and to drive continuous improvement of processes, tools, and information architecture.
Collaborating with other Technical Writer Group Leads to strengthen cross-team communication and collaboration, contributing to the ongoing growth and impact of our established Center of Excellence.
Owning team health and capability-building - shaping the right skill mix, applying competency frameworks, running effective 1:1s, and leading recruitment, onboarding, and development to build a strong pipeline of future leaders and domain experts.
Representing the documentation group across the organization by communicating impact, advocating for team needs, and driving agile and cultural improvements.

Were looking for an experienced Knowledge Base Manager to manage and evolve our knowledge base as a core part of the customer experience. This is a working manager role: youll support and execute on the knowledge base strategy while also contributing directly to writing and maintenance.
Youll partner closely with the Director of Product Writing, Product Writing peers, Product Management, Support, Enablement, and Customer Success to turn complex product capabilities into clear, usable knowledge. Youll help translate strategy into scalable workflows and high-quality content, using modern, AI-enabled processes to improve speed, consistency, and impact.
As a Knowledge Base Manager, you will:
Manage the day-to-day execution of our knowledge base, including content quality, structure, discoverability, and maintenance.
Support and operationalize the knowledge base strategy set by the Director of Product Writing.
Lead and mentor a team of knowledge base writers, while contributing directly to high-impact and complex content areas.
Write, update, and maintain knowledge base content yourself, especially for priority features, workflows, and cross-product topics.
Implement and maintain content standards, information architecture, and governance to ensure consistency and scalability.
Establish efficient, AI-enabled workflows for drafting, updating, auditing, and keeping content aligned with the product.
Partner with Product Writing and Product Management to support launches and ongoing product changes.
Collaborate with Support and Customer Success to identify gaps, improve self-service, and reduce friction for customers.
Use data, search insights, and feedback to prioritize work and continuously improve the knowledge base.
Advocate for the knowledge base as a reliable, high-quality source of truth for customers and internal teams.

We are a rapidly growing SaaS cybersecurity company developing complex solutions for enterprises.Were seeking a Technical Writer to join our team in Israel in a full-time capacity.This is not a traditional technical writing role - it sits at the intersection of Technical Writing and Product Content, blending precision and clarity with storytelling and strategic context.You will collaborate closely with Product, Engineering, Customer Success, and Marketing to create high-quality, accurate, and engaging content that helps customers understand both how to use our platform and why it matters.
Responsibilities
Create and maintain accurate, user-friendly product documentation, including Knowledge Base articles, API docs, release notes, and guides.
Translate complex technical concepts into clear, engaging content that helps customers understand both how and why to use the product.
Collaborate with Product, Engineering, Customer Success, and Marketing to align documentation and messaging across all touchpoints.
Expand and manage the Knowledge Base as a strategic, living resource-ensuring consistency, taxonomy, and continuous improvement.
Develop documentation that improves team alignment and efficiency.
Gather feedback from internal teams and customers to continuously refine content quality and clarity.
Help define and maintain our tone of voice and product language standards.

What we are looking for:
As a Technical Writer in Customer Service Department, you will be expected to develop complex technical documents, ensuring that products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.