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As VP Revenue Operations, your goal is to architect and lead the operating system that powers our revenue engine. You will own the end-to-end RevOps function across Sales, Marketing, Customer Success, Channels, and Deal Desk - building the planning cycles, KPI models, systems, and analytics that turn strategy into predictable, scalable execution.

You will be a critical member of the extended management group and a strategic partner to the sales, CS, CEO, and CFO. We are an aggressive and ambitious emerging brand in the Enterprise ITSM space. We have already proven to be a giant killer who wins accounts from much larger competitors. We need to scale our GTM motion with rigor, increase pipeline conversion and forecast accuracy, and turn data into a true competitive advantage.

This position reports to our CFO, an industry veteran with deep domain and product knowledge. He will partner with you closely as you set the operating cadence, mature the tech stack, and lead the RevOps team - including a Revenue Operations Manager and a growing bench of analysts and Salesforce / business application specialists.

Responsibilities
Own the end-to-end Revenue Operations function across Sales, Marketing, Customer Success, Channels, and Deal Desk.
Architect and run the annual and quarterly GTM planning cycles - segmentation, territories, quotas, headcount, and capacity modeling
Design, implement, and continuously improve forecasting models, pipeline analytics, and revenue KPIs across the funnel.
Lead the Salesforce and broader business applications strategy, integrating Marketing automation, CS platforms, finance and HR systems into a unified data backbone.
Optimize Quote-to-Cash and Deal Desk workflows, including pricing approvals, contract management, and revenue recognition in partnership with Finance and Legal.
Establish and maintain executive dashboards and a single source of truth for pipeline health, sales efficiency, customer acquisition, retention, and churn.
Partner with Sales Enablement to translate the Sales Methodology into systems, stages, exit criteria, and coaching dashboards.
Design and operate the leadership cadence: forecast calls, pipeline reviews, QBRs, and board prep.
Own commissions design and administration in partnership with Finance, ensuring incentives drive the right behaviors.
Hire, mentor, and develop a high-performing RevOps team - RevOps Manager, analysts, and Salesforce/business application specialists.
Provide investor-grade visibility on the revenue engine to the CEO, CFO, and Board.