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abra professional services is seeking Technical Support Specialist to provide top-tier support to customers worldwide via email, Zendesk ticketing system, and phone calls. In this role, you will handle complex technical issues, analyze logs, and develop a deep understanding of SaaS workflows. The position requires strong analytical skills to perform Root Cause Analysis (RCA), deliver creative solutions, and clearly communicate technical explanations in English — including guiding users in cases of incorrect usage.
Key Responsibilities: Ticket Management: Manage support tickets using Zendesk, ensuring full documentation and adherence to SLA (Service Level Agreement). Technical Troubleshooting: Analyze log files and use tools such as Elasticsearch, Kibana, or similar platforms to identify and resolve issues. Root Cause Analysis: Diagnose whether issues stem from system bugs or user errors, including proper documentation in bug tracking systems. Collaboration with R&D: Open and manage bugs in Azure DevOps, including attaching logs, screenshots, and detailed technical information. Customer Communication: Provide clear, professional responses in English, including technical explanations, guides, and references to the Knowledge Base. Documentation & Knowledge Sharing: Maintain and update FAQs, create user guides, and support internal knowledge transfer across teams. Escalation Management: Escalate complex issues to higher-tier support when necessary.

Responsibilities
Operational Strategy & Execution
Drive the execution of operational strategies that support efficient product development, delivery, and alignment with business priorities.
Process Optimization & Continuous Improvement
Identify, analyze, and continuously improve product workflows, fostering a culture of operational excellence, scalability, and innovation.
AI, Automation & Tooling
Identify opportunities to leverage AI, automation, and emerging workflows to improve Product operations. Own the Product Management tool stack end-to-end (e.g., Azure DevOps, Salesforce, internal systems), evolving tools, integrations, and workflows to drive measurable impact.
Cross-functional Leadership & Project Delivery
Partner with Product, Engineering, and cross-functional stakeholders at all levels to lead and deliver initiatives end-to-end, ensuring alignment, transparency, and timely execution.
Insights, Metrics & Decision Support
Define and track KPIs, and collect and analyze data to generate actionable insights that improve product performance and inform decision-making.
Operational Governance & Adoption
Drive adoption of Product Operations standards, frameworks, and best practices across the organization.
Prioritization & Planning
Own and evolve planning and prioritization frameworks to ensure focus, alignment, and effective resource allocation.
Customer Commitments & Deal Support
Support customer-driven commitments and deal acceleration processes, ensuring Product is set up to deliver on high-impact opportunities.

We are a global, data-driven, end-to-end e-commerce powerhouse. With our main offices located in Tel Aviv and our workforce spread across various centers worldwide, we are leaders in our category of personalized, on-demand, classic, and fashionable jewelry.
We are currently seeking a skilled and dynamic Director of IT & Security to lead our IT department, managing on-prem and cloud infrastructure of the company.
In this pivotal role, you will lead the companys IT and Security strategy, overseeing both on-premises and cloud environments to ensure a robust, secure, and scalable infrastructure. Youll manage the full spectrum of IT operations, from system architecture and cybersecurity to vendor management and process optimization, ensuring business continuity and efficiency across all global sites.
Responsibilities:
Oversee IT operations and supervise systems and IT staff both on-premises and cloud
Maintain and preserve a 24/7 production environment
Plan and manage the company's physical infrastructure and network design
Develop, manage, and track the IT department's annual budget including infrastructure, Software & Hardware in cloud and various geographical locations
Create and maintain processes and standards for selection, implementation, and support of systems
Lead and manage the DevOps and IT teams, ensuring secure, scalable, and reliable infrastructure across all environments.
Lead the company Cyber security, operational and projects wise
Oversee the company's cybersecurity strategy, operations, and project execution.

we are looking for a Demand Generation Manager to support our demand generation efforts. Reporting to the Head of Demand Generation, this hands-on role focuses on executing campaigns, optimizing marketing programs, and contributing to pipeline growth. This position is ideal for someone with experience marketing to technical audiences and a strong operational focus.

Key Responsibilities:

Assist in executing multi-channel demand generation campaigns across digital, paid media, email, content marketing, tradeshows, webinars, SEO, and ABM
Support ABM and enterprise marketing initiatives, helping target strategic accounts and key decision-makers
Collaborate with Sales, Product Marketing, and Content teams to align campaigns with business objectives
Track, analyze, and optimize campaign performance to improve ROI, engagement, and pipeline metrics
Help maintain marketing automation, CRM, and reporting workflows to ensure accurate tracking and attribution
Support paid advertising, retargeting, and performance marketing activities
Contribute to creative content, landing pages, and campaign assets to engage developer and technical audiences

We seek an experienced and highly skilled Senior Engineer to join our Data Platform Team. This is an exciting opportunity to work on cutting-edge technologies, drive innovation, and play a key role in designing and implementing the companys data infrastructure and architecture.
What you'll do:
Database Infrastructure Development - Design, develop, and maintain scalable and reliable self-serve database infrastructure, including PostgreSQL, MongoDB, SingleStore, and AWS Aurora.
Big Data Infrastructure Development - Design, develop, and maintain scalable and reliable self-serve big data infrastructure, including cloud-agnostic data lakehouse, distributed databases, and platform-powered data pipelines.
End-to-End Ownership - Take responsibility for the entire lifecycle of data infrastructure, from DevOps (Terraform, Kubernetes) to application-level components (infrastructure libraries, core components in data pipelines).
Architecture Leadership: Collaborate with the Architecture group to define and maintain the companys core architectural vision.
Partner with development teams, providing technical guidance, best practices, and support from the design phase to production deployment.
Innovation and Exploration - Work on diverse and impactful projects across different layers of the tech stack, exploring new technologies and approaches to improve reliability, efficiency, and scalability.

We're looking for an account manager who is equally comfortable hunting new logos and growing existing accounts. You bring a genuine curiosity about technology, a hunter's drive, and the relationship skills to navigate complex, distributed organizations.

Location: Tel Aviv Hybrid (3 days from the Office)

Workweek: Monday-Friday

What your day looks like:
Own a portfolio of existing accounts, drive renewals, uncover upsell and cross-sell opportunities, and deliver consistent value through the company platform

Run a full new-business sales cycle, from prospecting through close

Build and maintain strong executive and technical relationships across your accounts

Accurately forecast quarterly revenue, renewals, and new pipeline

Partner with Customer Success Engineering and Product teams to ensure customers achieve technical success

Take initiative: advocate for the customer, anticipate their needs, and move deals forward without waiting to be asked

we are looking for a Technical Project Manager (TPM).
What you will do:
● Lead projects and R&D processes through the entire SDLC (from planning to release).
● Reduce bottlenecks across functions (including Product) by mapping handoffs across Eng/Product/QA/DevOps/Support/CS and removing blockers to improve cycle time, throughput, carryover, and blocker age.
● Create visibility with data by publishing concise weekly delivery health updates (status, deltas, decisions, risks) dashboards. Provide heads-up and enablement notes for Product, Support, and CS.
● Lean agile enablement by facilitating planning/standups/reviews as needed. Tune ceremonies to be lightweight and outcome-focused. Step into the scrum master role when needed.
● Own P0/P1 bugs & strategic delivery: Single-threaded ownership of timelines, dependencies, and risks for strategic initiatives; run a fast-track protocol for P0/P1 issues (intake → triage SLAs → assignment → fix/verification → stakeholder updates)
● Lead our release process, ensuring high-quality releases on time and clear communication

As our Lab Manager, you'll work shoulder-to-shoulder with Development, Product, QA, Automation, Research, and DevOps to design and deliver the topologies our product is built and tested on. You'll translate sprint requirements into functional lab environments, manage their lifecycle, and keep the whole operation running efficiently.

The Impact You Will Have
Collect lab requirements from R&D stakeholders and deliver functional lab topologies according to sprint plans (agile scrum methodology).
Spin up compute and network resources in AWS and ESXi and configure them.
Setup Active Directory domains, organizational units, group policies and adjust them to varying scenarios.
Deploy workstation and server machines in a variety of OSs.
Setup routing and access policies between the various hosts.
Install and configure different EDRs (S1, MDE, Cortex, CrowdStrike, TrendMicro and more).
Deploy different types of applications like credentials managers (LastPass, 1Password etc).
Deploy firewalls and implement network segmentation controls between the different subnets in each lab.
Adjust the lab environments to enable testing of new product features sprint by sprint.
Manage the lifecycle of the provisioned lab environments and keep track of cost.

Location (Hybrid): Tel Aviv, Israel.
6 months contract.

A leading and innovative company in the field of cyber threat intelligence is looking for an experienced Engineering Group Leader to join the executive team and lead the technological development efforts. The role includes managing and building full-stack engineering teams, overseeing architecture and product development, recruiting engineers, defining development processes and technology standards, and driving a tech strategy that supports the companys growth and business goals.
What Youll Be Doing
Lead and manage multiple engineering teams, including team leads and senior engineers.
Mentor, coach, and develop engineers and engineering leaders, fostering a strong growth-oriented culture.
Take end-to-end ownership of delivery, quality, and reliability for your groups products and services.
Translate high-level engineering and product strategy into clear execution plans and milestones.
Collaborate closely with Product Management to plan roadmaps, prioritize work, and align on scope and delivery.
Participate in architectural discussions and contribute to technical and design decisions.
Implement, maintain, and continuously improve development processes (Agile/Scrum).
Play an active role in hiring, onboarding, and retaining top engineering talent.
Work closely with other engineering managers and senior leadership to ensure alignment across teams and domains.

We are seeking an experienced Senior Staff Backend Engineer for our new generation Digital Vault (DV) SaaS product. You will be responsible for building core SaaS offerings on top of an AWS serverless stack using Python, CDK, and other cloud technologies. You will work with a collaborative team of developers, architects, DevOps, and QA to produce top-notch services from planning through production.
Your Impact
Build and maintain core SaaS products using an AWS serverless stack, Python, and CDK.
Collaborate within an agile team through the entire development lifecycle, including architecture, design, testing, and automation.
Work with developers, architects, DevOps, and QA members to produce high-quality services and maintain high standards.
Engage in all aspects of the development lifecycle, including handling production-care and responding to customer feedback.

We seek an Account Executive to drive business growth in the Israeli territory, focusing on Greenfield accounts while delivering an outstanding customer experience. You will own the full sales cycle, from prospecting to close, and act as a trusted advisor connecting high-growth startups with the DevOps, FinOps, and GenAI expertise they need to scale.
📍 Work location: hybrid from Tel Aviv
Key Responsibilities
Develop and execute targeted territory plans to achieve or exceed revenue, growth, and margin targets
Manage all phases of the business development cycle, including proposal negotiations, statements of work (SoWs), and contract finalization
Prospect new customers and communicate regularly with AWS representatives to co-sell and identify joint opportunities
Maintain and grow strategic vendor relationships with AWS
Articulate value proposition and competitive differentiation to technical and business stakeholders
Attend industry events and meetups to promote and educate prospective clients
Collaborate cross-functionally with Marketing, Operations, Delivery, and Solutions Architects
Leverage AI-powered sales tools to research prospects, personalize outreach, and derive actionable pipeline insights
Commit to regular business travel, locally and internationally

We are seeking a Senior Cloud Architect to join our company IT AI and own the Azure cloud and AI infrastructure that powers intelligent automation across the enterprise.
This is a deeply hands-on role. You will design, build, and govern the full-stack architecture, from enterprise networking and private connectivity up to AI orchestration, delivering the platform to the development teams while partnering with the Systems, Network, and Security teams to connect, govern, and approve every design before it goes live.
How will you make an impact? 
You will own our company's IT AI cloud architecture end-to-end, combining hands-on Azure engineering with architectural leadership across these areas:
Cloud Architecture Design & Implementation
Own the end-to-end Azure architecture for AI workloads (LLMs, RAG, vector DBs, Graph, agents, MLOps) across all platform layers, with reference designs and ADRs.
Enterprise Networking & Private Connectivity
Design hub-and-spoke VNets, private connectivity (Private Endpoints, Private DNS), firewall/ingress patterns, and isolated multi-environment topology (prod / dev / test).
AI Developer Toolchain & Platform Engineering
Architect the developer AI stack, Azure AI Foundry, GitHub Copilot, Claude/MCP, Models Gateway, and scaled tooling distribution (MDM / Intune).
CI/CD, DevOps & Platform Automation
Establish CI/CD (GitHub Actions), Infrastructure-as-Code (Terraform / Bicep), and compute, MLOps/LLMOps, and FinOps practices with the DevOps team.
Identity, Security & Governance
Design IAM and auth flows (Entra ID, OIDC/JWT, API gateway validation) and the observability stack, and secure Security-team review and approval of every architecture.
Cross-functional Leadership
Act as architectural liaison across AI CoE, Development, DevOps, Infrastructure, Systems, Network, and Security; mentor engineers and own the platform roadmap.

We are seeking a Senior Cloud Architect to join our company IT AI and own the Azure cloud and AI infrastructure that powers intelligent automation across the enterprise.
This is a deeply hands-on role. You will design, build, and govern the full-stack architecture, from enterprise networking and private connectivity up to AI orchestration, delivering the platform to the development teams while partnering with the Systems, Network, and Security teams to connect, govern, and approve every design before it goes live.
How will you make an impact? 
You will own our company's IT AI cloud architecture end-to-end, combining hands-on Azure engineering with architectural leadership across these areas:
Cloud Architecture Design & Implementation
Own the end-to-end Azure architecture for AI workloads (LLMs, RAG, vector DBs, Graph, agents, MLOps) across all platform layers, with reference designs and ADRs.
Enterprise Networking & Private Connectivity
Design hub-and-spoke VNets, private connectivity (Private Endpoints, Private DNS), firewall/ingress patterns, and isolated multi-environment topology (prod / dev / test).
AI Developer Toolchain & Platform Engineering
Architect the developer AI stack, Azure AI Foundry, GitHub Copilot, Claude/MCP, Models Gateway, and scaled tooling distribution (MDM / Intune).
CI/CD, DevOps & Platform Automation
Establish CI/CD (GitHub Actions), Infrastructure-as-Code (Terraform / Bicep), and compute, MLOps/LLMOps, and FinOps practices with the DevOps team.
Identity, Security & Governance
Design IAM and auth flows (Entra ID, OIDC/JWT, API gateway validation) and the observability stack, and secure Security-team review and approval of every architecture.
Cross-functional Leadership
Act as architectural liaison across AI CoE, Development, DevOps, Infrastructure, Systems, Network, and Security; mentor engineers and own the platform roadmap.

We're looking for a Senior Project Manager who combines strong technical depth with exceptional leadership and execution skills.

As a key member of the LevelUP organization, you will:

Lead strategic AI transformation programs across engineering organizations.

Drive adoption of AI-powered tools, workflows, and best practices.

Partner with senior technology leaders, architects, engineering teams, and product organizations.

Manage complex, cross-functional initiatives involving multiple global teams across Israel and the United States.

Define success metrics, track business impact, and communicate progress to executive leadership.

Navigate ambiguity, remove blockers, and ensure successful delivery in a fast-paced environment.