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We are seeking a highly skilled and dynamic Global Support Manager to lead and evolve our customer and technical support center operations.
This role requires a strategic leader with strong technical acumen and a hands-on, support-oriented mindset who can manage performance, drive innovation, and enhance the overall customer experience across a multidisciplinary environment (software, hardware, and support).
Experience in the vehicle market and the ability to operate within complex organizations and product ecosystems is a strong advantage.

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping our company customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the company Platform.
What Youll Do
Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within our company
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams.

At our company, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency.
We leverage our experience as a Google Cloud Premier Partner to offer 360 support for businesses of any scale.
By providing clients with top-tier resources, architecture, and expertise, our team seeks to build meaningful partnerships that ensure client success and growth.
Were looking for a talented technical support lead - dedicated and service-oriented individual to join our team.
Help us continue our rapid growth, and maintain streamlined Cloud-Based Solutions for our customers.
As a part of our team, youll work closely with DevOps and R&D team leaders.
Youll lead the management of all customer-related technical support matters and consulting, including managing tickets.
Responsibilities:
Managing the divisions support team, building and mentoring the team members while driving their professional development.
Lead members of the Technical Support team, including day-to-day management and professional development.
Be the main expert and focal point of our cloud technologies and platforms
Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
Prioritize and manage multiple issues from customers on our products and platform, simultaneously
Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan.

a new venture being established within our company, focused on developing advanced communications solutions for the UAV and drone industry. Built on a proven wireless broadband technology, global customer base, and decades of wireless expertise, RADBEAM combines the agility and innovation of a startup with the technical foundation, resources, and market access of an established technology company. This is a unique opportunity to join at an early stage and play a key role in shaping both the product and its first customer deployments in a rapidly growing market.
The Role: We are looking for a Technical Customer Lead / Senior Solutions Engineer to serve as the technical bridge between customers, Product Management, and R&D. More than a traditional FAE role, this position owns the technical customer journey from early evaluation and field validation through successful deployment, while serving as a key feedback channel into Product and R&D. This is a highly hands-on role combining technical pre-sales, field engineering, customer trials, system integration, and product validation. You will work directly with customers, partners, and integrators worldwide while helping drive product readiness and commercial success. Responsibilities
* Lead customer trials, POCs, and field deployments worldwide.
* Act as the primary technical focal point for customers, partners, and integrators.
* Provide technical pre-sales support, including solution design, system integration, and deployment planning.
* Work closely with Product and R&D teams to drive product readiness and resolve integration challenges.
* Translate customer and field feedback into clear engineering requirements and product improvements.
* Troubleshoot RF, wireless, networking, and system -level issues in lab and field environments.
* Develop and maintain validation scripts, TEST tools, and technical documentation.
* Train customers, partners, and integrators on solution deployment and operation.

You will be the trusted advisor and hands-on expert guiding our startups through every stage of launching and optimizing their offerings on Cloud Marketplaces, with a primary focus on the AWS Marketplace. Youll combine deep technical knowledge of Marketplace product delivery, fulfillment, enablement with strong business acumen in pricing, private offers, co-selling programs, and GTM strategy.

Your work directly drives client revenue, speeds up time-to-market, and unlocks co-sell opportunities with AWS sales teams.

The role works hand in hand with our internal stakeholders and various contacts within the startup and ISV companies (CTO, product managers, DevOps), and with cloud vendors (Partner Solution Architects, product/service teams).

The ideal candidate will proactively enhance recognition and field awareness of the represented software companies capabilities within the cloud vendor ecosystem.

They must possess strong business acumen, exceptional communication skills in English (both verbal and written), and excellent self-organization and collaboration abilities.

They should also be able to think and explain a strategic level approach while effectively executing hands-on tasks.

Responsibilities
Lead end-to-end AWS Marketplace onboarding and product launches for startups and ISVs (seller registration, tax/banking setup, product metadata, fulfillment methods, metering, entitlements).
Advise on optimal product delivery models (SaaS contracts, AMI, containers, professional services, data products) and technical integration with AWS services.
Develop and execute tailored go-to-market strategies: pricing models, private offers, promotions, listing optimization, and customer acquisition playbooks.
Enable co-selling with AWS: enroll clients in ISV Accelerate, align with Partner Development Managers (PDMs), build co-sell pipelines, leverage AWS co-sell tools, and prepare for joint customer engagements.
Guide clients on Private Offers (PO) and Channel Partner Private Offers post go-live
Conduct workshops, training sessions, and ongoing enablement for client sales, product, and operations teams.
Manage launch projects: timelines, milestones, issue resolution, and post-launch performance optimization.
Stay current on AWS Marketplace features, programs (e.g., ISV Accelerate, PayGo incentives, MDF), and best practices; share insights internally and with clients.
Collaborate with our team on methodology, templates, and tools to scale our service delivery.

We believe Solutions Engineers at our company are involved in all stages of the customers digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person.

We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate our Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey.

We believe our Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. our company Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at our company, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using our Identity Platform.
What Youll Do
As a Senior Solutions Engineer, youll be a strategic technical expert for a customer-facing sales team. You'll use your skills to:

Serve as a technical advisor: Partner with the sales team to educate customers on out identity solutions and demonstrate their value.
Solve customer challenges: Understand customer needs and provide tailored product demonstrations to show how our solutions can solve their business problems.
Lead technical engagements: Answer product and technical questions, and plan and deliver complex Proofs of Concept (POCs) by collaborating with other engineering teams.
Drive product and knowledge growth: Share customer feedback with our product teams to influence future enhancements and contribute to the team's knowledge by sharing best practices and reusable assets.
Stay ahead of the curve: Keep up with competitive analysis and market differentiation to better position.
Support company events: Represent our company at marketing events, including conferences, user groups, and trade shows.

Required Product Expert
Todays world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough
Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.
For nearly 30 years, the incredible minds around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends and help make the world a safer place with leading investigative analytics software solutions.
We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.
As an employee you will:
Lead innovative technical solutions in the telecommunications, intelligence, and cyber domains.
Responsible for matrix management of response teams throughout the sales cycles - including R&D, Product & Project management, Marketing, and more
Able to manage Customer-facing activities, including commercial and technical sessions, demonstrations, and presentations
Involved in and responsible for preparing white papers, Impact assessments, high-level solution descriptions and pricing strategies
Write comprehensive technical and marketing documents
You will be the main point of contact (go-to-guy) for the Presale group for all communication with the product and R&D group
Full responsibility of Technical and Maintenance support with all presale demo systems
Preparation of POC (proof of concept).

At our company, were about more than just food. Were building a tech platform that connects merchants, couriers, and customers in the best way possible. As a Restaurant Development Specialist, you will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. You wont just be "managing accounts"- you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the company platform.
What youll be doing
Driving and managing the growth of your restaurant portfolio
Monitoring and improving operational KPIs for your restaurants
Becoming a key knowledge source and go-to person for restaurant-related strategies
Be a visible partner in the field: You will dedicate 2 days a week to face-to-face meetings with your partners and build stronger relationships.
Actively drive sales growth and leveraging our company's various promotional tools
Manage and maintain close ongoing relationships with Tier 1 & Tier 2 venues, ensuring operational excellence, performance growth, and continuous support.
Collaborating closely with Finance, Analytics, and Marketing teams to address restaurant needs
Using data to drive commercial and strategic discussions with restaurant partners on a daily basis.

We are looking for a passionate Sales Development talent with a proven track-record of B2B Sales experience, who can uncover and develop new opportunities from Outbound and Inbound activities as well as build a strong pipeline of sales opportunities to deliver upon sales targets.
You will play an important role in our marketing and sales efforts through the discovery and development of qualified leads that result in more opportunities which you will assist to drive towards Sales deals.
If you are fearless and relentless in creating a pipe of new opportunities from scratch for a highly-growth startup - your place is with us!
Responsibilities | What You Will Do:
The Sales Development Rep (SDR) will work with Marketing & Sales teams through demand generation efforts to uncover and create new sales opportunities which results in closed wins.
Learn and understand the organization's business drivers, challenges, pain points and growth opportunities.
Build and own an accurate and robust sales pipeline.
Locate, establish, develop and enrich new business relationships with influential contacts.
Contact prospects using phone, email and follow up in response to all inbound leads.
Book Intro & Discovery Calls for our Account Executives and Sales Directors.
Refine and optimize the sales pitch to best reflect the unique selling proposition and key differentiation points in front of potential customers.
Set and enforce strict SLA rules in follow-up and response rate as part of Sales cycles.
Follow a clear and defined Qualification Process.
Accurately log, track, and maintain records measurements on CRM.
Review the effectiveness of outbound campaigns, optimize call scripts and improve Sales playbooks.
Analyze and report on performance metrics and forecasts to senior management.
Representing us with integrity professionalism at all times in all written and oral communications.
Pro of Hybrid working model (WFH / HQ office in Poleg, Netanya).
Reporting to the VP of Marketing.

we are looking for an experienced Commercial partnerships manager to join our team and lead the growth of our partnerships ecosystem. This is a highly commercial role focused on identifying opportunities, opening doors, building relationships, and driving strategic partnerships across multiple industries. You will be responsible for acquiring new partners, expanding existing collaborations, and identifying new business opportunities that create value for both our company and its customers.
Responsibilities
Build and manage a pipeline of potential partners across mobility, transportation, retail, fintech, loyalty, and related industries.
Lead end-to-end business development processes, from identifying opportunities and initiating conversations to negotiating, signing, and launching partnerships.
Recruit brands and commercial partners for marketing campaigns, customer benefits programs, and value-generating initiatives across the company platform.
Develop and expand relationships with existing partners by identifying new business opportunities and commercial models.
Monitor market trends, identify growth opportunities in Israel and international markets, and translate them into partnerships and business initiatives.

About us Founded in 2014, we are a leading flexibleible workspaceworkspace provider with ann expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses, entrepreneurs and digital nomads adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, our company has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as an employee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position Reporting directly to the Site Manager, this full-time position is based in Petah Tikva. You will be responsible for establishing and maintaining a strong community in your location via professional networking efforts, cool events, and creative and engaging activities. You breath customer service and are dedicated to deliver a 5* experience. With excellent communication skills and a passion for connecting people, your job is to create an all-around amazing experience for our company members. As a Community Manager, you will basically be the heart and soul of our diverse community - caring, attuned to peoples needs and exceedingly proactive. And it helps if youre good at putting names to faces Youll be the one person members would love to save in their favorites contacts.

We are looking for talented Automotive Technicians for our Mobile Service across Our Mobile Service Technicians are unique in the industry, driving in custom fit cars to customer locations to address their needs, ensuring best in class service.
Our Mechanics are the backbone of the Service operation, supporting our mission to accelerate the worlds transition to sustainable energy. Weve created one of the most innovative vehicles ever made, and as a Mobile Service Technician you will help ensure an equally innovative service to our customers.
מה תעשו
Service, repair and improve: Working with our specific software and drive out to customers to service their vehicles. This is an independent position
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience. 
Develop: Setting you up for success our dedicated in-house training teams will train you on our specific technology and the repair of Electrical Vehicles.
Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

At our company we partner closely with the worlds leading CPG companies and their respective media agencies. We are looking for a Senior Enterprise Ads - Retail Media specialist to work with our brand partners & provide massive value to our customer base through the brands they love. This is a high-impact, Individual Contributor role that will contribute to building profitable business models touching all of our companys sales channels. This role requires cross-functional collaboration across the business; you will need to be able to work with our local team and our global ads operations team. Success will come from the ability to leverage our (huge) database to execute commercial initiatives, conduct long-term joint business planning, and provide world-class service to the worlds largest consumer brands.
What youll be doing
Ad + Promo Sales: CPG partners create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing
Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, our company, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow.
Plan Execution: Our team likes to get its hands dirty. Youll work closely with local teams and our global ads operations teams to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows.
Market Insight & Data-Driven Analysis: We have industry-leading first-party data on billions of transactions, stored on Snowflake databases accessed via Looker. Leverage market knowledge and data analytics to create actionable dashboards, KPIs, and insights for our business partners.

the industry leader in the web data domain, is looking for students for a part-time Technical support Representative position.
The position is part-time, in shifts that include nights, weekends and holidays.
Location: Poleg, Netanya
Responsibilities:
Providing customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation
Clarifying problem solutions to customers and providing them with the best workflows
Interacting with other departments to clarify issues and escalate them when required