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We are looking for a DevOps Engineer to join our Applications DevOps Team.
Were seeking someone passionate about system reliability, automation, and scalability, who enjoys solving complex technological challenges and proactively improving infrastructure and processes.
We use a diverse and modern technology stack including Kubernetes, Docker, Spring Boot, Apache/Nginx, CI/CD tools (Jenkins, Bamboo, Bitbucket), and cloud platforms like AWS and Azure.
In this position, you will use your expertise in managing production-critical environments and automation, and will design, implement, and maintain scalable and reliable infrastructure solutions.
Key Responsibilities
Install, configure, and maintain Kubernetes clusters and CI/CD pipelines.
Troubleshoot complex issues across multiple technologies and layers.
Support CI/CD pipelines and development teams to ensure smooth delivery processes.
Automate infrastructure and application provisioning using Ansible, Terraform, Helm, and Bash/Python scripting.
Research and implement new technologies and best practices.
Participate in 24/7 On-Call duty rotation.

We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:

Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.

As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
youll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, were nimble and efficient. We take pride in the fact that we still think and operate like a startup. We dont care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

Were built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We dont like spending our days in meetings and we skip committees altogether. theres no such thing as going over someones head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We are looking for a skilled senior DevOps Engineer to join our Cloud Infrastructure team.
In this role, you'll be at the forefront of developing platform engineering frameworks used by development teams.

Youll develop our platform engineering solutions, which enable our product teams to move (crazy) fast. Youll work on developing our Infrastructure as Code, maintain all Cloud environments from Dev to Production, enhance Observability, and proactively drive our infrastructure to remain at the forefront of technology.

We are a fast-moving company that encourages and values innovators, deep-divers, and out-of-the-box thinkers.

In this role youll
Develop Infrastructure as code using Pulumi and the kubernetes operators framework
Work on maintaining and enhancing multiple kubernetes cluster across multiple development stages
Maintain and enhance our development environment solutions
Maintain and enhance our monitoring and observability
Implement new infrastructure features for cutting-edge products to the latest industry standards
Provide guidance, tools, and support for dev teams on infrastructure-related issues
Participate in incident management, including root cause analysis and post-mortem reviews
Participate in on-call rotation for production support

We are looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

In this role, you will be instrumental in ensuring customer satisfaction by expertly managing inquiries across various communication channels. You'll leverage your technical aptitude and strong communication skills to diagnose, troubleshoot, and effectively escalate complex issues, ensuring timely resolutions and a seamless customer experience. This is an exciting opportunity for a proactive and driven professional who excels at understanding customer needs and delivering confident solutions.

So, what will you be doing all day?

As Tier 2 Support, you will:
Serve as the main point of contact for our customers, skillfully managing communications via phone, chat, email, and our online support portal.
Professionally and efficiently handle all customer inquiries, expertly dissecting their issues and concerns to provide exceptional customer support.
Provide timely escalation of complex ticket items to the development, team, and CSM teams, providing clear and comprehensive information.
Proactively identify and interpret customer challenges through effective questioning and analysis, ensuring accurate documentation.
Effectively own ticket resolution by submitting detailed tickets in accordance with our standards and ensuring all necessary information is included to facilitate timely resolutions.
Follow up with customers and ensure excellent customer service and satisfaction.
Learn and master a variety of internal tools, using them quickly and efficiently to diagnose, solve, or escalate complex issues. This includes managing customer inquiries through email, chat, and phone, and ensuring that every interaction is handled with precision and care
Working days: Monday-Friday, three times a week on-site, evening hours [US hours 14:30 -23:30 PM]

We are seeking a talented and motivated Infrastructure Engineer to join our growing team. As an Infrastructure Engineer, you will be responsible for designing, developing, and maintaining tools and infrastructure that enable efficient and secure development and deployment processes. You will work closely with cross-functional teams to understand their requirements and design solutions that meet their needs.
Responsibilities
Design, develop, and maintain tools and infrastructure that enforce platform standards, ensuring high-quality standards are maintained across the organization
Collaborate closely with cross-functional teams to understand their requirements, provide technical guidance, and ensure successful implementation
Architect and build scalable, reliable, and secure infrastructure solutions that support the company's R&D and DevOps teams
Ensure adherence to security and governance policies to protect company data and systems, ensuring compliance with relevant regulations
Troubleshoot and resolve infrastructure-related issues in a timely manner to minimize downtime and optimize performance
Stay up-to-date with industry trends and emerging technologies in Infrastructure/Platform Engineering and leverage this knowledge to drive innovation and improve processes.

We're looking for a talented and experienced DevOps Engineer to join our Platform group.
As a DevOps Engineer you will work on our highly scalable gaming backend and our massive data processing pipeline, ingesting billions of daily events. Make sure our systems and infrastructures scale and perform at optimal levels.
Responsibilities
Take charge of our multi-cloud data platforms uptime, performance, and cost-effectiveness, ensuring a highly available and scalable environment for our data-driven applications
Design, implement, and maintain cutting-edge generative AI engines and tools
Work closely with architects, data scientists, software engineers, and system administrators to design and implement scalable and secure data infrastructure solutions
Contribute to product architectural and infrastructure design, focusing on leveraging backend infrastructure
Drive innovation by continuously evaluating and integrating new technologies to improve our data platforms capabilities and efficiency.

We are looking for a System Cloud and Virtualization Engineer to join our Professional Services Team.

Responsibilities:

Design, implement, and maintain complex VMware Cloud infrastructure environments.

Manage large VMware virtual environments.

Work with servers and operating systems (Windows & Linux).

Develop new Cloud services and ensure proper documentation.

we are looking for skillful Network Engineer that will operate, maintain, and help improve our company's corporate network infrastructure.
The position involves monitoring, configuring, and troubleshooting network devices and cloud infrastructures, including firewalls, switches, load balancers and various network devices from the leading vendors. Optimizing the network and improving network security.