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Our IT- Production support team is seeking for NOC Engineer to work at our network operations center which is being established to monitor our scanners install base and services are serving a large number of dental companies worldwide, 24/7.

Reporting to the NOC manager, your role will include, but not limited to, monitoring, diagnosing, troubleshooting various production issues, and collaborating with our various team, ensuring business continuity and high service performance are kept.

The NOC Technician is also responsible for escalation and dispatching to other Tiers resources, functions and/or managers.

Key Responsibilities:
Ensuring our flows are working as planned.
Handling production incidents per our processes.
Developing and performing simple production handbooks to ensure business continuation.
Vulnerability management.
liaising with 3rd. party vendors, handling escalations to resolution.
Suggest/Develop new monitoring requirements.
Handover relevant shift reports.
Collaborating with global teams ensuring cross company flow health and incidents handling.
Responsible for maintaining the NOC process Up to-Date (KB articles etc.).

As the IT Manager, you will play a pivotal role in leading our IT department and ensuring the reliability, security, and performance of our technology infrastructure. You will be responsible for managing a team of IT professionals, overseeing day-to-day IT operations, monitoring systems for Cyber security threats, and providing direction to support the organization's goals and objectives. In addition to strategic responsibilities, the role also requires hands-on involvement in day-to-day operations and project execution. In this role you will report to the Director of IT /IS, this role requires significant technical expertise, leadership abilities, and a proactive approach to problem-solving in addition to hands on capabilities.
Responsibilities:
* Manage the Global functions of IT, Cloud and R&D Lab infrastructure, while ensuring 24/7 availability.
* Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
* Developing and implementing Standard Operating Procedures (SOPs) and policies for backups, disaster recovery, security administration, change control, operations, and network infrastructure..
* Assess, manage, and administer employee identity and access
* Manage our MDM and EDR solutions globally
* Manage IT software, hardware, and equipment inventory
* Provide Technical Support to end-users, including diagnosing and resolving hardware and software issues, and providing training and guidance as needed.
* Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
* Plan, implement and maintain information security strategy and policies to meet regulations, adequate market best practice such as ISO27001 and SOC2
* Lead IT projects, including the design and deployment of new IT systems and services.
* Monitor performance of IT systems to determine cost and productivity levels

-cloud is searching for a DevOps Engineer with expertise in designing and implementing complex cloud infrastructures. The role involves leveraging advanced automation frameworks and state-of-the-art technologies to deliver scalable and efficient cloud solutions for our clients. As a DevOps Engineer, your primary responsibilities will include architecting, maintaining, and enhancing the AWS cloud infrastructure. You will implement and manage comprehensive monitoring and alerting systems, diagnose and resolve complex technical issues, and develop robust automation solutions tailored to our customers' needs.
* Deployment of advanced services on the AWS cloud
* Implement automation solutions
* Maintain a feedback loop with our customers to ensure deliveries meet the customers needs and expectations
* Diagnose, troubleshoot, and resolve technical issues
* Configure large-scale monitoring and logging solutions
* Assist in designing a customized architecture

Navina is looking for a talented and hands-on SecOps Specialist to join its core InfoSec & IT department.
Responsibilities:
The position is designed to be hands-on, focusing on the operational aspects of security and compliance within the organization. It is essential for supporting Navinas strategic vision, ensuring effective and efficient implementation of security and compliance initiatives.
As a SecOps Specialist you will be responsible for executing the operational aspects of information security and support security strategies formulated with the CISO.
This role requires a strong focus on the day-to-day management and monitoring of security practices, the integration of security within the software development lifecycle, ensuring the organizations policies, procedures, and different systems are aligned with customers requirements, regulatory requirements and industry best practices.

our company Software Technologies is looking for a System Administrator that will operate, maintain, and help to improve our company growing IT infrastructure.
You will be a part of the IT Infrastructure team responsible for the design, maintenance and operation of a complex IT infrastructure.
Key Responsibilities
Operation and maintenance of Corporate IT Infrastructure
Planning and Implementation of global corporate IT projects.
Be an administrator of a large scale, worldwide production environment.
Developing and deploying customized virtualization, storages and backup solutions.
Managing and maintaining physical hardware servers (HPE, Dell, Lenovo) in global data centers.
Optimizing hardware and software to enable VMware integration.
Participating in on-duty shifts to support 24 x 7 critical production systems.

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

We keep growing and want you to join our outstanding DevOps & Cloud team. We are a small, dynamic group that covers everything from design to implementation. We are looking for a hands-on technical leader with a can-do attitude who will both contribute directly to code and infrastructure (80%) and mentor and guide the team (20%) Responsibilities
* Lead and mentor a small DevOps & Cloud team, driving collaboration and best practices.
* Take ownership of end-to-end cloud and DevOps strategy, from design to production.
* Develop and maintain our connected devices architecture and management (IoT lifecycle, OTA, device monitoring).
* Drive infrastructure initiatives that improve scalability, reliability, security, and efficiency. Accelerate development cycles by enabling fast, secure, and reliable delivery pipelines.
* Ensure comprehensive audit logs, monitoring, and alerting are in place for all environments.
* Guide the team in delivering high-quality, automated, and resilient systems.
* Partner with R&D, security, and FinOps teams to optimize cloud usage, costs, and governance.
* Integrate Generative AI / LLM models into CI/CD workflows (e.g., automated code reviews, TEST generation, release notes, monitoring insights).
* Stay ahead of industry trends and adopt modern DevOps practices and emerging technologies.

We're hiring a Global Customer Support/Experience (SaaS B2B) Lead who stands out from the crowd, bringing extensive experience in customer support management. As a key player in our customer-facing unit, you'll take charge of a team of experience / support agents, delivering an innovative solution designed to outsmart fraud using cutting-edge technology. Our mission is to provide our clients with the strongest defense against chargebacks, driving up their revenue and profit margins. Join us as we embark on this exciting journey to redefine the battle against fraud.

Your Arena:

Manage and lead an offshore team of customer experience/support agents, promoting a culture of excellence to ensure the continuous delivery of top-tier customer service around the clock.
Drive the development and implementation of support protocols, policies, and procedures to enhance both operational efficiency and effectiveness aiming to empower our end-users.
Create and continuously monitor and analyze key performance metrics and indicators to ensure both commercial and strategic targets are consistently met or surpassed.
Conduct regular performance evaluations of team members and provide constructive feedback and coaching to team members ensuring continuous quality improvement.
Review and monitor requests to create and promote data-based self-service plans aiming to reduce the number of cases and improve overall efficiency and unit economics.
Build and maintain an ever-growing knowledge base, documenting best practices, frequently asked questions, product videos, and resolution strategies to empower the support team, improve efficiency, and cater to the companys growth.
Onboard and mentor new employees, enrich team training and knowledge Guide and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
Proactively provide hands-on assistance and guidance to team members, offering support in handling escalated customer inquiries or resolving issues promptly and effectively.
Closely collaborate with other departments, such as Customer Success, Operations, and Sales, to both address customer needs and contribute to overall product and offering evolution.