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As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team. You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

We are looking for a Business Analyst who will report directly to the CBO, and can balance multiple projects simultaneously while partnering with various stakeholders. The ideal candidate is analytical, motivated, resourceful, and eager to deep dive into data and gain insights. To succeed in this role, you must have strong leadership, communication, and interpersonal skills, as well as strong problem-solving and analytical abilities. You will have significant autonomy, so were looking for good judgment and experience working cross-functionally and at all levels.

In this role, your responsibilities will Include, but wont be limited to:
- Planning: Support the development of the territorys annual operating plan, budgeting, forecasting, and review.
- Pricing: Support Community Managers with building pricing, analyzing deal margins, and assisting leadership in decision-making.
- Reporting: Deliver timely reporting of financials and key performance indicators (KPIs).
- Analytics: Perform asset-specific analyses (e.g. asset performance reviews, underwriting, portfolio optimization, pricing) to drive improvements.
- Market Research: Conduct in-depth market analysis and identify market trends.
- Business Intelligence: Build dashboards and create a single source of truth.
- Business Reviews: Prepare data for monthly reviews and quarterly reporting to leadership.
- Leadership: Live and model mission and values at all times

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment

we are looking for a passionate and experienced Assistant Controller to join our finance team.

In this role, your responsibilities will Include, but wont be limited to:
-Assist in the preparation of quarterly and annual financial statements in accordance with IFRS.
-Prepare annual tax returns and other statutory reporting requirements.
-Support the monthly and quarterly closing process, including journal entries, reconciliations, and variance analyses.
-Prepare monthly internal financial reports and dashboards for management review.
-Work closely with the bookkeepers to ensure the accuracy of ongoing accounting matters.
-Collaborate with external auditors and consultants.
-Support the consolidation process of multiple entities.
-Monitor compliance with internal controls and financial policies.
-Support ongoing finance operations, special projects, and ad-hoc tasks as needed.

Required Junior Marketing Designer (Temp)
Whats the opportunity
As a Junior Marketing Designer, youll join our Design Studio and contribute to shaping our brand identity, crafting visuals that resonate with our global audience. Youll work closely with stakeholders across the company, learn how to translate ideas into compelling visuals, and build a portfolio of real-world design work.
Were looking for a design graduate position for a 6-month contract with the possibility of extending based on performance and resources.
More than 10% of the company are designers, making us a truly design-focused company. We believe design is at the core of building a strong brand and creating meaningful experiences for our 100K+ global merchants.
As a Junior Marketing Designer, you will:
Assist in developing, evolving, and elevating our brand through high-quality creative materials.
Create visuals for various channels, including social media, web, email, and internal communications.
Support Marketing, HR, and other teams with design needs.
Translate ideas and concepts into clear, engaging visuals that reflect the brand story.
Contribute to maintaining brand consistency across all touchpoints.
Explore design trends and share fresh ideas to inspire the team.
What youll gain
Real-world experience working on diverse projects that impact a global brand.
Mentorship and guidance from experienced designers.
Exposure to cross-functional collaboration with multiple departments.
An opportunity to grow your portfolio with professional work.
A portfolio showcasing your skills, diversity, and attention to detail is a must.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).
As a Customer Support Engineer, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what we have to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.