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We are a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness. We're seeking an experienced, independent Solution Engineer to join our dynamic London team This is a critical role requiring complete ownership of complex technical processes - from initial pre sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment. What You'll Do: Lead Technical Sales Processes:
* Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions.
* Conduct professional product demonstrations and technical workshops for prospective clients.
* Develop and present customized solutions that address specific client challenges and business objectives Technical Implementation & Onboarding.
* Lead complete technical implementation of our solutions for new clients, ensuring seamless integration with existing systems.
* Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions.
* Proactively identify and resolve technical challenges throughout the onboarding process Cross-Functional Collaboration.
* Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
* Contribute to the development of technical documentation and training materials.

We are looking for a hands-on DevOps Team Lead to take ownership of our infrastructure, DevOps practices, and automation pipelines.

You will be the technical and operational lead for a small but growing DevOps team, driving reliability, scalability, and security across our cloud environments.

In this role, you will split your time between leading and mentoring the team, designing and evolving infrastructure, and implementing solutions.

What Youll Do

Lead, mentor, and grow the DevOps team.
Define and enforce DevOps best practices across infrastructure, CI/CD, and security.
Manage the SeaPod Lab environment for developer and test usage.
Operate and evolve the SeaPod Server Linux infrastructure, deployed at scale worldwide, handling complex connectivity and security.
Maintain consistent baselines, update tools, and ensure fleet-wide monitoring and support.
Design, manage, and evolve AWS infrastructure (VPC, IAM, networking, RDS, EKS, etc.).
Operate and upgrade Kubernetes/EKS clusters, manage Helm charts, operators, and custom resources.
Define namespace policies, quotas, and resource allocations.
Drive security, compliance, and cost optimization.
Maintain and enhance GitLab CI pipelines for multiple workloads (Lambda, EKS, EC2, etc.).
Integrate testing, linting, and vulnerability scans into CI/CD workflows.
Build reusable pipeline components for microservices.
Own monitoring and alerting strategies (Grafana, CloudWatch, Coralogix, Prometheus).
Operate and tune PostgreSQL (RDS, Aurora) and manage backups/restores.