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You are a highly motivated IT Support Technician with strong learning agility and a genuine desire to grow in the IT field to join our global IT team.
You will serve as the first point of contact for IT support in our Haifa office while also supporting remote employees across the US, Europe, and India. This is a hands-on position focused on user support, troubleshooting, hardware logistics, and ensuring seamless day-to-day IT operations.
You will report directly to the IT Team Lead and gain exposure to modern SaaS environments, global IT operations, and enterprise support practices while building a strong technical foundation.
A Day in Your Life:
User Support & Troubleshooting- Provide first-line technical support for employees in the Haifa office and globally. Troubleshoot issues across Windows, macOS, and Linux environments, as well as common business applications and SaaS tools.
Onboarding & Offboarding- Manage the full IT lifecycle for employees, including account provisioning, hardware setup for new hires, and secure offboarding with access revocation and asset collection.
SaaS Administration Support- Assist in managing and provisioning access to core platforms such as Google Workspace, Slack, Zoom, and Monday.com.
IT Asset Management- Oversee IT inventory at the Haifa site, including receiving equipment from vendors, preparing laptops and workstations, and ensuring employees are fully equipped for success.
Office & Infrastructure Support- Support daily IT operations in the office, including workstation setup, Wi-Fi and network troubleshooting, and basic audio/visual (A/V) support for meeting rooms.
Global Remote Support- Provide responsive remote IT support to employees across multiple regions using remote support tools, ensuring a smooth and reliable experience for distributed teams.
On-Site Presence- This role is 100% on-site in our Haifa office, with occasional travel to our Ramat Gan hub (near Savidor Central station) as needed.

Were looking for a Security Response Engineer with strong expertise in Web Application security to join our Advanced Security Response Team (ASRT).
The Advanced Security Response Team is dedicated to the first response for security incidents, focusing primarily on the operational aspects of web application security. This includes analyzing threats, suggesting immediate remediation and mitigation methods, and actively working to block attacks in real time.
The scope of activities spans network layers 3, 4, and 7, covering a broad spectrum of threats. This includes defending against DoS & DDoS attacks, brute-force attempts, scraping, filtering unwanted traffic, as well as initial analysis and mitigation of application attack vectors such as XSS, SQL injection (SQLi), and remote code execution.
Another important responsibility of the ASRT is managing false positives. The team will investigate root causes of these misfires, propose optimal solutions to prevent recurrence, and apply necessary changes.
The ASRT works closely with the first-tier support team, serving as the focal point for security-related events and incidents. Additionally, the team maintains a two-way communication channel with the Threat Research team to share findings, exchange consultation, and stay updated on current security policies.
As a member of the ASR team, the specialist is expected to have a strong working knowledge of web application security and the current threat landscape, combined with in-depth familiarity with security policies and processes. Proficiency with relevant tools and methodologies is required, and continuous learning in security-related topics is encouraged.
This is a full-time position that requires weekend availability and participation in a rotating weekend shift due to the real-time nature of security response.
Key Responsibility:
Investigate and respond to active web and network-based security incidents in real time.
Apply and validate mitigations for attacks such as SQLi, XSS, and DDoS.
Troubleshoot false positives and fine-tune security policies.
Collaborate with internal teams to share findings and continuously improve detection and response.
Clearly explain security events and impacts to both technical and non-technical audiences.
Stay up to date on emerging web attack techniques and response methods.
Participate in a rotating weekend/on-call schedule to ensure 24/7 protection for our customers.