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At our company, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our users. We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
our company is seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge of our company to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:
Contribute to the development of documentation to streamline support processes.

At our company, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our users. We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
As a Backend Developer, you will be involved in all stages of production from architecture, designing, coding, deploying and maintaining.
End-to-end development
Contribute to technological and architectural decisions
Work collaboratively with professional developers, Designers, and Product Managers to deliver a high-quality product.
We are using: .net core C#, mongodb, redis, kafka, rds-postgres, kubernetes, graph-db Arango DB, python (our cli), fully CI/CD, terraform, docker

Due to a significant increase in product capabilities, alongside a rapidly growing customer base, we are expanding our engineering team. The system is evolving quickly, with a high volume of new features and increasing scale demands, requiring experienced engineers who can operate effectively in a fast-paced, production-critical environment. We are seeking a Senior backend Engineer with proven experience in large-scale systems and a deep understanding of performance and scalability to drive the evolution of our rapidly growing application. In this position, you will be part of delivering complex features while building the infrastructure required to support our product's enterprise-level growth. You will be involved in the entire lifecycle, from product requirements and technical design to implementation, for a complex system used by major global financial carriers. In this role, you will primarily act as a senior/lead backend engineer, taking ownership of the design and implementation of new features for a modern, growing product while also supporting the existing production system by investigating and resolving complex issues.
What youll do: Implement and deliver new features based on product requirements. Implement enhancement infrastructure to support the scale of the product. Participate in design discussions and conduct code reviews. Develop unit and integration tests. Assist in resolving Real-Time customer issues. Actively share knowledge with other team members to tackle technical challenges.
Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.