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We're looking for an experienced Strategy and Operations leader to lead one of the most strategic areas within Customer Experience.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Product, Applied AI, Data Science, and Operations, you'll define the long-term strategy for this Associate Tooling and help shape the future of Customer Experience across, and Deliveroo.
Youre excited about this opportunity because you will
Lead a team of program managers and specialists in deploying and maintaining Associate Tooling for our in-house and BPO teams- nearly 10,000 agents in all - providing live support to customers for DoorDash EMEA.
Partner with product teams to set the direction and roadmap for associate tooling, including Astra (our case management tool), voice connectivity, real time management tools and associate co-pilot solutions.
Identify, test, deploy and maintain external solutions that complement our in-house product suite.
Lead cross functional initiatives to improve CSAT, handling time, first response time, refund policy adherence and other associate level performance metrics through optimization of tools, processes and practices.
Lead and mentor your team, fostering a culture of innovation, operational excellence, and accountability

Required Supply Chain Manager (WM)
As part of the Supply Chain team, you'll play a key role in optimizing our end-to-end supply chain operations for us. You'll work cross-functionally with Operations, Commercial, Logistics, and Technology teams to improve processes, drive operational excellence, and ensure product availability while delivering an outstanding customer experience.
What you'll be doing:
As a Supply Chain Manager, you'll be responsible for driving supply chain performance through data-driven decision making, process optimization, and cross-functional collaboration. You'll lead strategic improvement initiatives while ensuring efficient inventory management, supplier performance, and operational excellence across the business.
Day-to-day in this role you'll:
Lead and manage cross-functional supply chain projects from planning through execution.
Identify and drive improvement opportunities in supplier lead times, purchase order confirmations, receiving processes, inventory placement, and cost efficiency.
Monitor key supply chain KPIs, analyze performance against targets, identify gaps, and lead improvement initiatives.
Analyze operational and performance data to identify trends, exceptions, and actionable business insights.
Lead implementation projects and continuously improve supply chain workflows and operational processes.
Collaborate with our suppliers to improve product availability, optimize assortment, and reduce waste.
Partner with multiple internal stakeholders across Operations, Commercial, Logistics, and Product teams to deliver business priorities.
Manage supply chain infrastructure and technology, including ERP systems and logistics system integrations.

Required Store Manager
About us
We create technology that brings joy, simplicity, and opportunities to cities around the world. We started in 2014 with restaurant food delivery, and today we provide delivery of (almost) everything. You can find us in over 500 cities across 30 countries worldwide. In 2022, we joined forces with DoorDash, and together we continue to dream big and expand globally.
Working at our company isnt always easy, but its definitely exciting. Here, youll learn more, build more, and launch more than in most other companies. Youll face many challenges, but youll also enjoy the journey. So, if youre entrepreneurial at heart, highly motivated, and action-oriented - this could be the opportunity of your life.
This is a unique opportunity to join the launch teams of our new stores and influence the future of one of the most advanced retail markets in the world!
Job Locations: Central region, Tel Aviv, and Sharon.
What youll be doing
As a Store Manager, you will be responsible for full A-Z management of the store:
Managing a team of ~20 pickers and shift leads.
Overseeing work schedules, recruitment, training, and employee lifecycle management.
Managing bonus programs and ensuring target achievement.
Monitoring inventory, including reporting, packaging and picking KPIs.
Ensuring product quality, freshness, availability, and ratings while continuously working on operational efficiency.
Maintaining regular communication with suppliers and HQ, including order and stock management.
Working with reports and computer systems.
Driving operational improvements, including store development and optimization.
Ensuring a safe, clean, and high-quality work environment.

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.