We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.
Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.
Working days are Monday through Friday
Your Impact:
Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.
Requirements: Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
Exceptional communicator with a strong technical foundation and the ability to simplify complex concepts for diverse audiences.
Deep experience working directly with global customers in a technical capacity - whether as a TAM, Sales Engineer, Solutions Architect, or similar.
Strong technical knowledge of web and mobile development, including functional testing frameworks such as Selenium, Playwright, Appium, and Espresso.
Comfortable with networking concepts (certificates, proxies, encryption) and CI/CD pipelines.
Experience aligning technical stakeholders across Product, Engineering, and Sales teams to achieve customer outcomes.
Familiarity with accessibility standards and tools is a plus, though not required.
Comfortable creating technical content (e.g., demos, tutorials, internal KBs) and sharing knowledge both internally and externally.
Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
Availability to work Monday through Friday
This position is open to all candidates.