לוח משרות דרושים תמיכה טכנית - תוכנה במרכז

We are looking for a Senior Technical Support Engineer to join us!

On your day-to-day work, you will act as an escalation focal point for Customer Technical Support teams for Tier 1 Support, and Operations teams. Be responsible for performing deep investigations and solving complicated issues.

Main Responsibilities:
Acting as Tier2+3 support escalation team member, investigating, and solving customer and monitoring issues.
Triage support tickets
Conducting root cause analysis
Working closely with DevOps and Embedded teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.

we are looking for a Technical Account Manager. Were a boutique tech company with a
cutting-edge product in the online marketing industry, trusted by global brands such as Fiverr,
Elementor, and Lemonade. Located in the heart of Tel Aviv, this is a full-time position in a SaaS
company

Job description
Serve as the main point of contact for B2B clients, addressing inquiries, and providing technical assistance.
Onboard new clients, handle billing inquiries, and escalate issues as needed.
Customize products to meet client needs and provide comprehensive training.
Collaborate with internal teams to address client issues and enhance products.
Utilize the Monday system for client management and task prioritization.

We're looking for a passionate First Line Engineer to join our dynamic and international team.
You'll be the first point of contact for complex technical inquiries, collaborating with developers and professional services to deliver exceptional solutions to our customers. This is an exciting opportunity to make a real impact, directly influencing the success of our teams and products.
What You'll Do:
Triage and Resolve: Analyze and troubleshoot complex technical issues in multi-environment setups.
Consult and Guide: Work closely with developers and professional services teams to design and implement innovative solutions to complex technical challenges.

We are looking for a Tier III candidate that has excellent soft skills and willing to jump-in to assist team members and solve challenging customer issues. The Tier III support engineer will report into a Regional Manager or Regional Director.
Job Duties:
to continually expand knowledge of product to successfully solve challenging issues and mentor team members.
and troubleshoot issues between our application and customers ERP system including but not limited to implementation and configuration.
logs, configurations, and workflows to resolve issues.
workflows or SQL issues causing product failures.
with multiple teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
resolution clearly and concisely verbally or written.
best workflow, implementation and utilization practices promoting customer success and product adoption.

Were looking for a talented IT Support to join our R&D team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Diagnose and resolve technical hardware and software issues.
Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
Support IT purchasing upon demand.
Provide guidance, assistance, coordination and follow-up on client questions and problems.
Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.

We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.

We are seeking a skilled and hands-on Senior Technical Account Manager
The ideal candidate will have a proven track record working with enterprise customers with mission critical environments, ability to lead complex technical discussions and own customer relationships.
As a Senior Technical Account Manager, you will be at the forefront of our commitment to delivering unparalleled service to our top-tier customers in the EMEA region.
This role is pivotal in understanding our customers' business goals and priorities, proactively assisting them in achieving desired outcomes, and ensuring the efficient adoption of our products.
If you thrive in a dynamic environment, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.
What You'll Do:
Establish and nurture relationships with top-tier EMEA customers' decision-makers
Provide timely recommendations and proactive assistance to achieve customer outcomes
Serve as a guide, ensuring customers maximize the value of our products and services
Cultivate Trusted Advisor relationships, offering insights and strategic guidance
Ensure proactive communication during service disruptions, maintaining transparency.
Advocate for customers during high-severity cases, fostering long-term partnerships
Collaborate with Engineering and Product teams to address customer needs and drive improvements.

A leading company in the health-tech sector, providing cloud-based solutions, image processing and RFID, is recruiting a customer support representative.
 
Job Description
Customer support for users of the company's products.
The role includes responding to inquiries from users relating to the application, as well as handling implementation and fault diagnosis queries. In addition you will have responsibility for liaising with technicians.

A modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.
Responsibilities:
Serve as our customers single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs be the technical voice of the customer within Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams

Our Customer Experience team is looking for an experienced & driven Technical Project Manager. This position will be reporting to the VP of Customer Experience.



What Youll Do



Specifying and building tools to improve the speed, quality, and efficiency of Customer Experience.
Assisting with the documentation, mapping and constant improvement of procedures.
Analyzing workflows and making suggestions to improve efficiency and effectiveness.
Developing and maintaining standard operating procedures for common situations and maintaining all CX platforms - Onelogin, Zendesk, Talkdesk, Klaus, Magento, Slack and other tools.
Preparing performance reports by collecting and analyzing data to help discover new business opportunities.
Taking action regarding responses and reporting to the organizations leadership.
Identifying and acting to remove obstacles to delivering consistently high levels of service for all global Support Sites.
Working closely with leadership to help the Customer Experience team to deliver on their components of overall company goals and objectives.
Defining and improving Customer Experience workflows.