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As an Outsource Research Ops Manager within the GenAI Safety team, you will serve as the backbone of our global operations. You will own the end-to-end infrastructure and workload management for an extensive regional workforce, overseeing specialists dedicated to the research, analysis, and linguistic data essential for training safe, reliable AI models. In this role, you provide the strategic link between internal GenAI teams and global human execution. You will maintain high-level, hands-on management of the talent pipeline, ensuring all personnel are expertly trained and ready to deliver high-quality results against complex safety benchmarks. Core Responsibilities
* Manage the full lifecycle of data operation workforce processes, ensuring infrastructure scales alongside evolving AI safety needs.
* Act as the primary interface for internal GenAI teams, translating technical requirements into actionable workforce deployments.
* Ensure a global network of professionals is expertly trained in safety guidelines and available to meet rigorous delivery timelines.
* Design and implement creative, automated solutions that enable the delivery of world-class safety data.

About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

The Director of Solutions will lead and scale a high-impact Solutions organization responsible for driving revenue, owning complex pre-sale processes, and ensuring successful onboarding and delivery for enterprise customers. The team owns the customer journey from pre-sale through go-live and continues to support customers with Tier 2 ownership post go-live. This role acts as a strategic bridge between Sales, Product, Engineering, and Customer Success. Key Responsibilities
* Lead, manage, and grow the Solutions team (Solution Engineers)
* Define and implement scalable methodologies, playbooks, and onboarding processes
* Partner closely with Sales to drive deal success and improve win rates
* Own solution quality across pre-sale, onboarding, and Tier 2 support post go-live
* Build strong partnerships with Product and Engineering:
* Drive feedback loops
* Surface product gaps and technical limitations
* Influence roadmap and prioritization
* Maintain full visibility and transparency for senior leadership:
* Track onboarding status across customers
* Clearly communicate blockers, risks, and delays per account
* Step into complex deals and strategic customers when needed
* Build scalable infrastructure (training, hiring, team structure)
* Ensure smooth collaboration and handoff with Customer Success Day-to-Day
* Managing and coaching team members
* Reviewing active deals and onboarding pipelines
* Identifying and removing blockers across customers
* Working closely with Sales on strategic opportunities
* Syncing with Product and Engineering on gaps and priorities
* Reporting status, risks, and progress to senior leadership

* Improving processes, frameworks, and best practices