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As a Customer Success Business Analyst, you will serve as a bridge between business stakeholders and technology teams, helping to translate business needs into technical solutions and play a key role in helping leadership to make data-driven decisions. You will analyze processes, deep dive into our entire customer success domain (Upsells, Downsells, Uplift, Downlift and Churn), gather requirements, and contribute to the development of strategies and solutions that improve operational efficiency and drive business growth.
What will you do?
Collaborate with business stakeholders to understand their objectives and requirements.
Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level).
Prepare executive summaries and presentations to communicate findings and recommendations to CS management
Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
Analyze data to identify trends, patterns, and insights that can inform decision-making.
Create detailed documentation of business requirements, processes, and workflows.
Communicate insights effectively to stakeholders using data visualization tools.
Provide regular updates on project status and issue resolution.
Maintain effective communication with business stakeholders and project teams.
Collaborate with cross-functional teams to identify and implement process improvements.

Our advanced IT teams keep our in-office technology needs running, while keeping us all safe with the latest in cyber security. Our team is made up of tech wizards who know what it takes to support a large scale operation. When employees need help around the world, our team has the solution.In order to keep on growing the right way, we are looking for a dynamic and resourceful Helpdesk specialist to join our amazing team. This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, wed love to hear from you!What will you be doing
Resolving any technical hardware and software issues.
Leading and accompanying colleagues through problem-solving processes.
Writing technical procedures for non technical users.
Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
Supporting users in different sites in Israel and remotely supporting users around the world.
Report to the Director of Global IT Services.

In this role, you will take full ownership of L&D initiatives for our tech teams, with a strong emphasis on AI adaptation, knowledge management, and leadership training. You will work closely with the CTO and senior tech leadership to implement structured training programs and workshops, ensuring our tech teams stay ahead of industry trends and best practices.
What you will be doing
Lead L&D initiatives for tech teams, focusing on AI adaptation and knowledge management.
Lead our efforts to achieve the adoption of AI tools and mindset across the tech department.
Organize hiring workshops and developer training courses for various tech guilds.
Lead adoption & implementation of a tech knowledge management system.
Support HR-led initiatives, including management training and growth programs.
Collaborate with Tech VPs and leadership to identify and address learning needs.
Organize structured learning sessions, including DevSems and data workshops.

As part of the Product Management team, youll redesign key user journeys, conduct research, analyze data, and collaborate with developers to ensure smooth execution. Your work will directly impact product adoption and customer satisfaction.

This is currently a temporary position for 6-8 months, that may be extended based on performance and needs.

Key Responsibilities
Design and create UX mockups for core workflows.
Simplify complex experiences by researching innovative solutions.
Analyze competitors and identify ways to differentiate our UX.
Gather user feedback through interviews and testing.
Collaborate with R&D to implement designs effectively.

were seeking a Talent Acquisition Specialist for the EMEA region for a 6-month period an excellent opportunity to advance your career in a dynamic and fast-growing industry where your talent will be recognized and valued.

Key Responsibilities
Full-Cycle Recruitment
Manage the entire recruitment process for roles across EMEA, from sourcing to offer negotiation, ensuring a seamless candidate experience.
Hiring Manager Collaboration
Partner with hiring managers to understand hiring needs and provide insights on talent availability and market trends.

Structured Hiring & Data Management
Implement a structured hiring process and maintain accurate candidate records in the ATS.

Employer Branding & Diversity
Promote as an employer of choice and support diversity goals by sourcing from diverse talent pools and implementing inclusive practices.

Strategic Sourcing
Proactively source and engage top candidates through various channels (e.g., LinkedIn, job boards, referrals) with a focus on sales and technical talent.