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we thrive The Tier 2 Technician serves as a senior Technical Support resource responsible for handling complex customer and internal support cases escalated from Tier 1. This role requires strong technical troubleshooting capabilities, cross-functional collaboration, ownership of critical incidents, and a commitment to delivering high-quality resolutions while maintaining excellent Customer Experience. Key Responsibilities Advanced Technical Support & Troubleshooting - Investigate, diagnose, and resolve complex software, hardware, system, and integration issues escalated from Tier 1 support, including log analysis and root cause identification. Escalation & Critical Incident Management - Own high-priority and critical support cases, ensuring SLA compliance while coordinating resolution efforts across Product, R&D, Engineering, QA, Operations, and Customer Success teams. Incident Investigation & Root Cause Analysis (RCA) - Lead incident and problem management activities, document findings, implement corrective and preventive actions, and drive long-term solutions for recurring issues. Issue Reproduction & Solution Validation - Reproduce customer-reported issues, validate fixes, and ensure solutions effectively resolve identified problems. Knowledge Management & Team Enablement - Create and maintain technical documentation, troubleshooting guides, and knowledge base articles, while mentoring Tier 1 support teams and sharing technical best practices. Continuous Improvement & Support Readiness - Analyze support trends, identify operational improvement opportunities, participate in product release validation, and recommend enhancements to support processes, tools, and workflows.
Country:
Israel
City:
Herzliya

Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a talented and passionate Senior backend Developer to join our core engineering team and play a pivotal role in building our next-generation software platform. As a key member of the team, you will design and develop cutting-edge backend solutions that power mission-critical applications at scale. This role is ideal for an experienced engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is motivated by creating impactful products used by thousands of customers worldwide. The ideal candidate combines strong software engineering expertise with a natural curiosity for data and innovation. You are comfortable operating at the intersection of backend development, data -driven thinking, and emerging AI technologies, while taking full ownership of solutions from design through production. What You'll Do
* Design, develop, and maintain high-performance, scalable backend systems for mission-critical applications.
* Build robust microservices-based architectures that deliver high availability, low latency, and exceptional reliability.
* Write clean, efficient, testable, and maintainable code that meets the highest engineering standards.
* Drive software development from concept to production, including architecture, implementation, testing, deployment, and ongoing optimization.
* Collaborate closely with product managers, architects, data teams, and fellow engineers to deliver innovative solutions.
* Ensure compliance with technical specifications, security standards, and best practices.
* Prepare and manage software releases, supporting continuous delivery and operational excellence.
* Troubleshoot production issues, identify root causes, and implement long-term solutions.
* Contribute to a culture of collaboration, knowledge sharing, and engineering excellence.
Country:
Israel
City:
Herzliya

we are seeking for an QA This role requires a software tester to join a testing team in the field of software systems Full-time position from the company headquarters in Holon, no hybrids

We are seeking for an Infrastructure Developer for Embedded Hard rt Systems This role requires a talented and highly motivated software engineer to join our development team. The role includes working closely with hardware, system -level and low-level development, while collaborating intensively with hardware, testing and system teams. Development and maintenance of drivers and low-level software components in C / C ++ languages Implementation and maintenance of various communication protocols (such as UART, SPI, CAN, Ethernet, etc.). Work in Hard Real-Time environments and Bare Metal systems, including a deep understanding of operating systems (such as FreeRTOS, VxWorks) and without an OS. Analysis, writing and implementation of system requirements, including design and testing (unit, integration, system ). Real-Time performance optimization, system integration and integration of software and hardware components. Collaboration with system engineers, testing, hardware, FPGA and project management throughout the product life cycle - from defining the characterization to integration at the customer site. Writing development documents, including technical specifications, planning and testing. Beer Yaakov, Full-time, no hybrids

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. We are looking for a Tech Lead to join our System Validation & Verification team - someone who combines deep hands-on automation expertise with the leadership skills to drive technical direction, mentor engineers, and own end-to-end quality strategy for a complex, enterprise-grade distributed storage system. This role is centered on test design and development - the ideal candidate is someone whose craft is writing and owning tests for complex product features, and elevating a team to do the same at a high level. If you thrive at the intersection of architecture, code, and quality - and get energized by the challenge of making large-scale systems provably correct - this role is for you.

Responsibilities:

* Lead the technical direction of the automation group: define best practices, set coding standards, and guide architectural decisions for testing methodologies and new feature implementations
* Design detailed test plans for new features, and review and approve implementation designs proposed by team members for how those features will be tested
* Engage with R&D and Product from the earliest stages of feature development, providing input on testability, edge cases, and quality requirements before implementation begins
* Design and own test strategies for large, cross-cutting features involving multiple services and components working together
* Mentor and grow team members, conducting code reviews and elevating the team's engineering quality
* Work closely with development, product, and architecture teams to influence design decisions from a quality and testability standpoint
* Drive root cause investigations of complex, hard-to-reproduce issues - race conditions, timing-sensitive failures, and problems that only surface at scale
* Own release sign-off decisions - you'll have the authority to say "not good enough"
* Identify gaps in test coverage across service boundaries and drive initiatives to close them

We are a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and Storage systems & SST solutions; by doing that, we are changing the way electricity is being produced and consumed around the world. In this position you will be a part of component's team and deal with the qualification of electronic and electro-mechanical parts and in the failure analysis of failed parts. Component reliability team deals with challenges related to reliability of components in future products, products in mass production and help with analysis of components in products that failed in field.
What will you be doing in this position?
Prepare TEST plans, assemble TEST setups, collect data and summarize the results. Software Development of automated hardware tests, drivers, protocols ( C #/ Python ) Design and operate automatic testers and TEST setups to simulate operating life and reliability of the components. Analyze failed products or components to gain understanding of the physics of failure

Country:
Israel
City:
Herzliya