לוח משרות דרושים מנהל קהילות במרכז

About us: Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. We are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, youll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in.
About the position: Each location is led by its conductorthe site Manager who orchestrates every aspect of the space. This full-time position, based across three locationsHerzliya, Yakum, and Ra'ananareports directly to the City Lead and oversees the entire sales process, day-to-day operations, and local community team. Were looking for a dynamic leader with a strong management background, a collaborative mindset, and a proven ability to deliver results in a fast-paced environment. Responsibilities:
* Overseeing three sites in the Sharon district with full accountability for sales, customer experience, retention, and seamless day-to-day operations.
* Be 100% client-facing, delivering an exceptional customer journey that makes every member feel like a superstar.
* Lead sales initiatives while fostering team growth and development.
* Train and mentor the community management team to ensure their professional success.
* Ensure seamless communication, smooth operations, and efficient maintenance at your locations.
* Drive sales through strategic goal-setting and oversee the successful execution of those goals.
* Continuously improve processes using established metrics and KPIs.
* Manage P&L and budget allocation to ensure they support key objectives.
* Serve as the trusted point of contact for community members, resolving any member-related issues promptly.
* Cultivate an inclusive environment that sparks collaboration and creativity, both internally and with members.

Required Community Associate - Tel Aviv
About the Role:
As a Community Associate, youll be the primary point of contact for the Community and act as the face of the company! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of our-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating our core values and working towards achieving our mission.
In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
Greet members and guests with a warm and welcoming demeanor.
Ensure all visiting guests are in accordance with our guest policy by ensuring all guests properly sign-in via Welkio iPad.
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community we are known for.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
Keep the front desk clean and organized.
Notify members of any food deliveries and couriers.
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
Consistently celebrate members successes and milestones through gifts and notes.
Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Input notes into Spacestation or equivalent system about Members.
Identify and execute opportunities to connect members with each other.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
Be active on the member network to engage members.
Know and explain our policies and procedures and communicate, inform, and update members on building issues.
-rite and send broadcasts relating to building updates.
Building Operations and Management:
Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
Receive, process, sort, and organize all mail.
Locate and issue post via the regional system to members upon request.
Keep the mailroom organized and clean.
Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.

Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Sales Lead you are integral to drive occupancy levels up and maximize financial occupancy, while elevating the member experience at your WeWork location. You will be in touch with your Leasing Director on a daily basis to report on your deal pipeline and your progress toward your monthly and quarterly sales goals. You will report to your building (or multiple buildings) each day and will be responsible for ensuring we meet our occupancy and discount goals while maintaining our WeWork global standards, and make decisions accordingly as the on-site authority. You will work closely with your Community Manager and your Community Team to make sure we provide the best Member Experience while allowing our members to grow within our locations.
In addition, youll ensure we deliver on our targets for an uncompromised member experience by creating a welcoming environment for members and their guests.

In this role, your responsibilities will Include, but wont be limited to:
- Tour and sell space to new and existing members in one or more locations by articulating WeWorks value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
- Refer prospective or existing members to other locations based on their specific needs in order to meet Territory sales targets.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager and Leasing Director..
- Train Community Associates and other Community Leads at your locations to give effective tours and sales pitches for those occasions when you are unavailable to tour.
- Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
- Assist with member engagement activities and operational projects as an integral part of the Community Team.

As a Community Associate, youll be the primary point of contact for the Community and act as the face of us! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of us-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating our core values and working towards achieving our mission.

In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with our guest policy by ensuring all guests properly sign-in via Welkio iPad.
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of our Community is known for.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Be active on the company`s member network to engage members.
- Know and explain our policies and procedures and communicate, inform, and update members on building issues.
- Write and send broadcasts relating to building updates.

Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.