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You will be responsible for:
* Systems Administration of the core systems and tools related to customer journey
* Configure databases, automations and UI/UX.
* Ensure data integrity, user management, and governance across the stack.
* Build and maintain cross-system integrations using iPaaS solutions to ensure seamless data flow between tools.
* Being a main stakeholder in the AI builders group to integrate wisely cutting edge technologies together with the well-stabled primitive systems.
* Partner with the cross-business operations team, mainly with RevOps, DevOps and FinanceOps teams.
* Identify manual processes and design scalable automation solutions.
* Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
* Support new tool evaluations, and implementation projects.
* Provide training, documentation, and best-practice enablement for end-users.


About ActiveFence:
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

Hybrid:
Yes

we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.