our Salesforce team is seeking a talented Senior Salesforce Business Analyst to drive various new initiatives in a fun, dynamic, and challenging environment.
How will you make an impact?
Conduct current state business process analysis and recommend future state improvements to support business units needs and Salesforce best practices
Organize and lead requirement meetings with business sponsors, users and other impacted teams.
Proactively search for ways to positively impact your business units success, such as new Salesforce features released, system and process improvements
Implement and/or drive actual implementation/development of an approved solution.
Develop both high-level and detailed business requirements documentation to support business needs and identify appropriate solution(s).
Utilize knowledge of Sales, Marketing & Service Operations business processes and tools such as Sales Cloud, CPQ, Service Cloud, Communities and other tools to make recommendations to business and other impacted parties regarding solution options.
Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows and other 3rd party applications.
Be a part of ongoing support and maintenance of Salesforce and conduct long-term improvement operations to ensure compatibility with evolving business requirements.
Requirements: 5+ business analysis experience
3+ years' Salesforce implementation experience; including Sales Cloud, Service Cloud, Communities
In-depth understanding of the capabilities and constraints of the Salesforce application coupled with a good understanding of standard business processes (Sales, Marketing, Operations, etc.).
Highly analytical, logical, and good problem solver
Willingness to learn and actively pursue higher-level knowledge
Excellent communication and people skills
Experience in working in a fast-paced environment and juggling simultaneous tasks
B.Sc. in Industrial Engineering / Information Systems / Similar
Strong English written and oral communication skills
Experience with additional information systems and technologies is an advantage
This position is open to all candidates.