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Alice is seeking a driven, detail-focused professional to become a vital part of our team as a Generative AI Analyst. In this role, you'll dive into the cutting-edge of technology, meticulously analyzing various content infringements to secure the new wave of Generative AI tools. Your duties will include collaborating with experts in diverse fields such as Hate Speech, Misinformation, Intellectual Property and Copyright, Child Safety, among others. Your tasks will involve writing adversarial; prompts to identify weaknesses in various AI models, including Large Language Models (LLMs), Text-to-Image, Text-to-Video, and beyond. You'll also oversee data management to guarantee the highest quality of outputs. Responsibilities
* Developing adversarial and risky prompt strategies across several areas of abuse to expose potential vulnerabilities in models.
* Managing projects end-to-end, from initial planning and oversight through quality assurance to final delivery.
* Handling extensive datasets across multiple languages and areas of abuse, ensuring precision and meticulous attention to detail.
* Ongoing investigation into new tactics for circumventing foundational models' safety measures.
* Working alongside diverse teams, engineering, product, policy, to tackle new challenges and craft forward-thinking strategies and resolutions.
* Promoting a culture of knowledge exchange and continual learning within the team.

About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.


What will you own

Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.


What you will not be responsible for

Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).

First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.