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we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.

We are looking for an Information Systems Analyst to join our Business Applications team, responsible for ensuring the internal Business Applications are suitable to Earnixs business processes, to support the day-to-day activities of the end users, while allowing management to measure these activities against their KPIs. The team focuses on improving existing applications while enhancing their features and creating new business processes around them, as well as finding new solutions that would support additional processes and allow scale. The Information Systems Analyst will translate business requirements into logical, component-based technical designs. This person will work Marketing, Sales, Support, Customer Success, Project Management, HR, Finance, and more. The day-to-day work would include hands-on implementation of various systems, reporting and analysis, data and meta data cleansing, ongoing user support and training, documentation and user guides creation, research and more.
Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.