You will be working together with the business in building processes and solutions that simplify both for the customer and the Cellebrite employee. Key Responsibilities:
* Own and manage end-to-end projects and items, from initial scoping and stakeholder alignment through execution, testing, deployment, and post-launch support.
* Lead and deliver end-to-end salesforce Customer Experience solutions, driving initiatives such as Customer Success, Customer Support, Training, Services and more.
* Work closely with business stakeholders and technical teams to design and execute complex projects using both out of box features.
* Design and analyze various business processes and related data from the requirements gathering to implementation and roll out.
* Responsible for evaluating and recommending a configuration that maximizes software capabilities.
* Maintenance including problem (ticket) resolution within SLA and highest quality.
* Evaluate new tools to be implemented with integration to salesforce to drive solutions to business process issues and maintain data integrity.
* Participate in Agile ceremonies and work within Scrum sprint cycles to prioritize, plan, and deliver salesforce -related tasks and enhancements
Office Location:
Petah Tikva
Requirements: * At least 3 years of hands-on experience as a salesforce Administrator, with deep knowledge of salesforce products, features, and system architecture.
* Experience with Service Cloud, Agentforce, Gainsight, Five9, Appinium Advantage
* Excellent analytical and hands-on problem solving skills
* Experience analyzing, designing, optimizing and building robust solutions
* Outstanding interpersonal and collaboration skills, able to work well in a cross-functional environment
* Good technical understanding and ability to learn fast
* Excellent project management skills and ability to lead complex projects and rollouts a BIG plus
* Ability to work in a dynamic and fast changing global environment
* Able to create documentation of requirements, business/technical desig
This position is open to all candidates.