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Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities:
Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

Develop and maintain a B2C Flutter mobile app with strong focus on performance, scalability, and UX Build new apps based on existing architecture and codebase Ensure cross-device compatibility, accessibility, and responsiveness Translate product vision and Figma designs into clean, scalable, maintainable code Support and improve CI/CD pipelines (Azure)

We are seeking a highly skilled Technical Project Manager to lead and manage infrastructure-focused projects for a suite of wellness-based digital applications. This role bridges technology, operations, and product, ensuring that scalable, secure, and reliable infrastructure supports user-facing wellness platforms.
The ideal candidate has strong experience in cloud infrastructure, backend systems, and cross-functional project delivery, with the ability to translate business and product needs into robust technical execution.
Key Responsibilities Project & Delivery Management Lead end-to-end infrastructure projects, from planning and design through implementation and deployment Define project scope, timelines, milestones, and success metrics Manage dependencies across backend, DevOps, security, and product teams Ensure projects are delivered on time, within scope, and within budget
Technical & Infrastructure Leadership Oversee cloud infrastructure (e.g., AWS, GCP, Azure) supporting mobile and web wellness applications Coordinate architecture decisions related to scalability, availability, performance, and security Work closely with engineering teams on CI/CD pipelines, monitoring, and system reliability Ensure infrastructure supports data privacy, compliance, and best practices (e.g., GDPR, HIPAA-like standards where applicable)
Stakeholder & Cross-Functional Collaboration Act as the primary point of contact between engineering, product, operations, and external vendors Translate technical concepts into clear updates for non-technical stakeholders Facilitate planning sessions, sprint reviews, risk assessments, and retrospectives
Risk, Quality & Optimization Identify technical risks and proactively drive mitigation plans Ensure high availability, disaster recovery, and business continuity readiness Continuously improve infrastructure efficiency, cost optimization, and performance

Product Ownership & Strategic Thinking • Contribute to defining the product vision, scope, and success metrics in collaboration with product and business teams. • Translate insights from user feedback, data, and market research into product recommendations and task prioritization. • Evaluate opportunities and challenge assumptions while balancing user experience, technical capabilities, and business needs. End-to-End Product Support • Support the full product lifecycle — from discovery and definition to development, launch, and iterative improvement. • Work within Agile methodologies, including participation in sprint planning, tracking tasks, and helping resolve blockers with the team. • Monitor development progress and product quality, identifying issues early and driving efficient solutions. Cross-Functional Collaboration • Act as a connector between engineering, design, data, and business stakeholders to ensure alignment and shared understanding throughout the process. • Write clear and detailed product requirements and user stories that support efficient development. • Maintain transparent documentation, timelines, and decision records in an organized manner. User-Centric Product Mindset • Use qualitative and quantitative insights to understand user needs and contribute to product improvements. • Help drive initiatives that focus on delivering user value and supporting key business KPIs, even at smaller scopes.