Our support department is looking for a Support Partner to work on shifts.
As a Support partner, youll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services:
Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
Documentation: Maintain support resources like FAQs and guides.
Customer Feedback: Help us understand customer needs and drive ongoing improvement.
Requirements: Previous customer support or helpdesk experience
Strong communication skills and a solution-oriented approach
SQL experience is essential, with a quick grasp of complex software and technology
Skilled at staying organized and managing multiple tasks under pressure
Proficient in English; Russian is an advantage
Bachelors degree or relevant certifications are desirable
Passion for soccer is a big plus
This position is open to all candidates.