לוח משרות דרושים מנהל תמיכה טכנית בהרצליה

Were looking for a Director of Technical Support to lead our EMEA and APAC regions.
This is more than managing day-to-day operations, its about inspiring teams across multiple geographies, building new capabilities, and ensuring customers receive world-class support.
Youll lead through influence, scale operations across time zones, and partner with global leaders to drive technical excellence and customer success.
What Youll Do:
Lead Across Regions: Manage and inspire support managers and engineers across multiple EMEA and APAC locations, navigating the challenges of remote leadership with empathy and effectiveness.
Build Team Capabilities: Drive the development of technical and soft skills across the team. Create growth paths, mentor leaders, and ensure the organization is always advancing its expertise.
Solve Complex Problems: Champion root cause analysis and creative solutions, ensuring we deliver fast and effective resolutions.
Customer Advocacy: Be the voice of the customer in product and engineering discussions, ensuring their needs are central to decisions.
Drive Performance: Define and track KPIs such as CSAT, backlog, and time-to-resolution. Continuously improve operational efficiency and customer outcomes.
Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to ensure smooth alignment and impactful outcomes.
Recruit & Develop: Hire, onboard, and coach managers and engineers, with a focus on building strong, resilient, customer-obsessed teams
Executive Presence: Engage with strategic customers and handle escalations, representing Support with credibility and confidence.

Are you excited to work with innovative security products?
Do you enjoy contributing to technical projects, addressing complex problems, and driving business objectives through innovative solutions?
Join our growing, highly respected Enterprise Security Group (ESG)
Our program management team partners with Product Management and Engineering. They own and drive the innovation of our Enterprise Security Products for our customers. Dedicated to our flagship Security products. Oversight of the whole product lifecycle and the delivery of key strategic programs.
Shape the success of projects
Driving cross-functional collaboration across product lifecycles, this role oversees complex projects and multidisciplinary teams. Success in this impactful position directly supports team objectives and advances our company's key business goals.
As a Senior Technical Program Manager, you will be responsible for:
Overseeing cross-functional teams, improving operational processes, and offering expertise in planning and executing diverse projects.
Collaborating with Customer Success to enhance experiences, establishing feedback loops, and aligning insights with product development.
Monitoring, documenting, and presenting program status, risks, opportunities, dependencies, and success metrics to senior internal stakeholders.
Collaborating with Product Line and Engineering Leadership, identifying problems, prioritizing needs, ensuring accountability, proposing innovative solutions.
Adopting best-practice guidelines to influencing and implementing continuous improvements to the processes.
Working with Customer Success by working with Product and Engineering leadership team daily.