לוח משרות דרושים בוגרי מדעי המחשב בהרצליה

We are looking for a passionate software engineer to join our validation software development team. You'll have the unique opportunity to build the validation infrastructure and frameworks that kernel engineers rely on, while also validating kernel features that support our silicon and product roadmap - including memory management, concurrency, scheduling, power transitions, kernel/user boundaries, CPU tracing, and more. You'll be given the ownership and agency to influence the future direction of our products.

Successful candidates will join a multifaceted team responsible for building validation infrastructure and qualifying the latest kernel technologies on all our products, from watches to laptops, including unreleased prototypes. Our team collaborates with software development and validation teams around the world and is involved throughout the development lifecycle, from initial design until we ship to the customer.

Responsibilities:
- Designing, building, and maintaining scalable validation infrastructure, test frameworks, and CI/CD pipelines that enable kernel engineers to efficiently qualify their work across a wide array of Apple devices.
- Developing tooling and automation that improves test reliability, execution speed, and coverage reporting.
- Defining validation strategies, test plans, and testing methodologies for kernel technologies.
- Planning and developing automated test suites to validate new and existing kernel features.
- Independently managing efforts across cross-functional teams and communicating quality status to stakeholders.

we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for an experienced Software Team Leader to lead the development of modern, cutting-edge orchestration software that controls "Distributed Energy Devices" and optimizes electric grid performance at a continental scale. In this role, you will lead a global team of talented engineers, building high-performing, scalable, enterprise-grade applications. You will operate in a fast-paced environment, balancing hands-on technical leadership with people management, ensuring we deliver complex, efficient solutions that define the future of energy. What You Will Do Global Team Leadership: Lead, mentor, and grow a diverse team of developers located across multiple global locations. Foster a culture of collaboration, technical excellence, and ownership. Architecture & Design: Lead the design of mission-critical systems with a strong focus on API best practices and modular architecture to ensure scalability and maintainability. AI-Driven Development: Champion the integration of AI and LLM tools into the development lifecycle. Drive the adoption of AI for code generation and optimization to boost team velocity and code quality. Delivery & Roadmap: Manage team tasks and sprint lifecycles. Collaborate closely with Product Management to define and execute the project roadmap. Hands-On Contribution: actively participate in all phases of the development lifecycle, including high-level design, code reviews, and hands-on coding when necessary to resolve complex bottlenecks.

Country:
Israel

City:
Herzliya