לוח משרות דרושים הייטק תוכנה באירופה

What will you do:
The support team provides expert Technical Support for Italian-based and worldwide clients and is responsible for:
* Installation, configuration, and fine-tuning our products remote and on-site.
* Working with customers to ensure full deployment and support.
* Create supporting documentation and knowledge base for customers.
* Providing formal remote and on-site training with on-the-job training to our customers.
* Providing Tier2 support including in-depth investigations and providing workarounds to various problems while meeting SLAs.
* Working closely with the SOC, R&D teams to ensure quick resolution.
* Understanding customer needs and helps to shape the company`s product.
 
About Us:
We are a technology-oriented company continuously looking for new ways to innovate the Cybersecurity world. Our main priority is to defend our customers from any harm in the vast digital ocean. But we are more than just a product, we are a family. We value each one of our members and their inputs. we are a place where your work will have a direct impact on the way we service our customers.

We offer hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! As a Business Application Expert, you will be responsible for driving day-to-day activities around our enterprise Veeva ecosystem. Youll work closely with Commercial, Medical, and Compliance stakeholders to translate business needs into scalable Veeva solutions, manage E2E projects- timelines, risks, and ensure smooth configuration, testing, rollout, and adoption of new features. Success in this role requires solid Veeva expertise, hands-on project management skills, strong communication, and a creative mindset for solving system challenges.
Responsibilities:
* Manage E2E Veeva implementation and enhancement projects, overseeing project plans, schedules, budgets, risk mitigation, and stakeholder communications to deliver solutions on time and within budget
* Design, configure, and implement solutions that align with best practices and industry standards.
* Develop and maintain system documentation, including configuration guides and user manuals.
* Conduct testing and validation to ensure quality and accuracy of system configurations.
* Collaborate with multiple stakeholders to gather and analyze user requirements.
* Provide Technical Support and troubleshooting assistance to end users.
* Stay current with Veeva product updates and new features, and recommend enhancements.