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For a global organization revolutionizing cooling solutions for the data center. A dynamic and rapidly expanding company that specializes in developing innovative direct-on-chip waterless liquid cooling solutions for AI workloads.
Customer Success & Installation Leadership Lead deployments for enterprise customers and partners Conduct site readiness assessments for AI factories and data centers Guide high-density rack integration and server configurations Benchmark system performance to eliminate thermal throttling Create tailored customer adoption playbooks (brownfield & greenfield) Implement proactive health monitoring systems Technical Support & Incident Management Build and lead a 24/7 global support team (L1L3) Define SLAs and escalation paths for critical issues (e.g., leaks, pump failures) Develop RMA and on-site support processes in collaboration with partners Drive continuous product improvements via field feedback and R&D collaboration Education & Knowledge Transfer Design certification programs on operation, maintenance, and safety Provide hands-on training in troubleshooting and best practices Develop multi-format resources: o Simulation-based knowledge base o Video libraries demonstrating rack integrations o Quarterly masterclasses on AI cooling optimization Establish partner competency frameworks
Partner Ecosystem Enablement Equip partners with: o Technical sales playbooks (highlighting TCO benefits) o Standardized deployment toolkits o Certification-based support tiers Conduct regular joint business reviews to align capabilities with customer needs