As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Requirements: At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM
This position is open to all candidates.