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we are looking for a Support Engineer Associate.
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.
Our team combines technical expertise with business orientation to deliver a seamless and effective experience.
This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:00-24:00) with some flexibility
What Youll Actually Be Doing:
Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support. Our team combines technical expertise with business orientation to deliver a seamless and effective experience. This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:00–24:00) with some flexibility

Who You Are:

* You’re a people person with a strong sense of empathy for customers.
* You can read situations, understand team dynamics, and take initiative to get things done.
* You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.
* You have a customer-first mindset, ensuring their needs and experience are always your top priority.


What You’ll Actually Be Doing:

* Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
* Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
* Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are looking for Driving Function Customer Technical Engineer for a challenging position in managing the latest advanced driving assistance systems (ADAS) and autonomous vehicle (AV) products for various automotive companies.
What will your job look like:
Serve as subject matter expert and technical engineer for our Driving Functions, ADAS and AV products in front of customers.
Technical work with internal teams to advance customer issue resolution and follow up on issues.
Gather and analyze customer feedback to understand their needs, preferences, and challenges.
Support and follow versions and delivery of new versions to customers. Ensure the core product requirements align with customer needs and requirements.
Work collaboratively with Marketing, Sales, Product, Algorithmic Engineering teams.
Actively help improving development processes across different departments.
Joint work with lead car manufacturers, including joined workshops, test drives and functional tuning (including on site support).
Build and maintain excellent customer relationships.

Our Platform SW department is looking for a highly driven and dynamic SW customer engineer to join our team and help shape the future of Autonomous Driving systems.
Our team ensures fast and successful integration of our technologies in customers solutions
(car manufacturers / Tier1), from the design phase to a car launch, while working closely with internal R&D teams. We're looking for a strong, hands-on, software engineer who is passionately motivated by challenges and excels in troubleshooting hard, complex problems.
What will your job look like?
You will work directly with our development teams on integration into the car manufacturer's system from a real-time, safety-critical system aspects.
You will be responsible to provide quick and professional analysis and troubleshooting of advanced customer issues.
Support new boards bring up : coding, integration, unit test and customer support..
Integration with various embedded systems.

we are looking for a Tier 2 Support Engineer (Linux).
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite.
Responsibilities:
Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.