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We are looking for a Senior Full-Stack Developer who is a Front-End expert at heart. You will play a key role in evolving our web platform and eventually helping us bridge the gap toward a native mobile experience (React Native). We need a developer who doesn't just "build features," but someone who thinks deeply about system efficiency, performance trade-offs, and maintainability. You will work closely with the CTO and Tech Lead to ensure our stack remains pragmatic and scalable.

Key Responsibilities:

Own the Front-End lifecycle using Next.js and React, ensuring high-fidelity UI and seamless state management.
Contribute to our NestJS backend, maintaining a clean and typed API layer.
Evaluate our current architecture to identify opportunities for simplification and performance optimization.
Help define the transition strategy from a web-heavy platform to a unified React Native mobile experience.
Leverage modern development tools, including AI-assisted workflows, to accelerate delivery and maintain high code quality.

About the Role:
We are looking for a highly motivated International Technical Support Specialist to provide top-tier support to customers worldwide via email, Zendesk ticketing system, and phone calls. In this role, you will handle complex technical issues, analyze logs, and develop a deep understanding of SaaS workflows. The position requires strong analytical skills to perform Root Cause Analysis (RCA), deliver creative solutions, and clearly communicate technical explanations in English - including guiding users in cases of incorrect usage.
Key Responsibilities:
Ticket Management: Manage support tickets using Zendesk, ensuring full documentation and adherence to SLA (Service Level Agreement). Technical Troubleshooting: Analyze log files and use tools such as Elasticsearch, Kibana, or similar platforms to identify and resolve issues. Root Cause Analysis: Diagnose whether issues stem from system bugs or user errors, including proper documentation in bug tracking systems. Collaboration with R&D: Open and manage bugs in Azure DevOps, including attaching logs, screenshots, and detailed technical information. Customer Communication: Provide clear, professional responses in English, including technical explanations, guides, and references to the Knowledge Base. Documentation & Knowledge Sharing: Maintain and update FAQs, create user guides, and support internal knowledge transfer across teams. Escalation Management: Escalate complex issues to higher-tier support when necessary.