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Were looking for a Product Manager - Operations to build the backbone of OUR execution engine. You will design and scale the systems that power couriers, dispatchers, and city managers across 40+ cities. Your work will directly impact delivery times, operational efficiency, contribution margin, and our ability to grow sustainably.

What Will You Do
Courier Experience (Courier App): You will design and scale the end-to-end courier experience, from onboarding and activation to order acceptance, delivery flow, cash handling, and performance visibility, driving higher productivity, retention, and on-time delivery.
Dispatch & Internal Operational Tools: You will build real-time operational systems for monitoring, interventions, and performance, optimizing current processes with structured, automated, and data-driven execution at scale.
Cash Operations Infrastructure: In a cash-heavy market, you will build scalable cash operations systems, enabling accurate courier collection and reconciliation, minimizing discrepancies, and standardizing processes across cities to strengthen financial control and protect margins.
Order Lifecycle & Optimization: You will own assignment logic, zoning configuration, delivery time estimation, and continuously experiment to help the ops team reduce cost per order and improve marketplace efficiency and balance at scale.

We are looking for a Nitro PM & Ops lead to be part of K2 product line leadership. This role will participate in defining, shaping and manufacturing solutions to next generation of our cloud platforms. Specifically, this role will handle: Capacity, build, allocations (NPI), cost, NRE, planning and risk buys, strategy.

Key job responsibilities
Own K2 Design Partners (Joint Development and Manufacturer) and Cotract Manufacturers (CM) Engagement: Build a (3Y-to-5Y) strategic plan to allow development of multiples card SKUs (3-5) per year using design partners (JDM). The plan should optimize the design capabilities (to deliver best-in-class product, including advanced technologies), and availability (to meet out tight timeline); while providing alternatives to Engineering. This include also:
- Own K2 Budget related to Engagements: planning, handling the RFP process and Awards; and handling payments and budget.
- Maintain a strategy discussion forum, collecting inputs from all stake holders.
Maintain K2-to-Vendor relationship: whether these are JDMs, CMs, or other components/sub-components/services Vendor related to K2 - maintain the relationship w their leadership, identify opportunities and pains. Propose actions to K2 and K2 Supply leadership. This includes also:
- Vendor management: own vendor engineering logistics, samples management (order/allocation), monitoring, actual on-ground visits to monitor health, 2nd source components needs mapping (into the NPI team), vendor qual planning (cards per vendors).
- Propose solutions to Vendor's pains: working closely with K2 supply org.
- Integrate Design and Q&R inputs to a single message: working w AP K2 Q&R team.
Own the cooperation with K2 Supply Chain (AIS): work w K2-Supply (AIS) leadership to build and improve methodlogy, targeting maintiaing supply health. Handle Supply issues related to unexpected shortages (greater than inventories) and engineering issues. This includes also:
- CM selection strategy - build scorecard; provide feedback to vendors/design-partners.
- Provide inputs in K2 Supply Planning: be the engineering bar raiser to K2 supply plan (owned by K2 planner at AIS)
Own K2 Program Management: guide K2 Program Manager, to own cross cards (per Gen) items. This includes:
- Drive shared technologies (Ethernet, PCIe, DRAM) integration plan. Work w partner Org in AWS (eg NPD, AIS, HW-Eng) on per generation plan with milestones. This while getting definitions from K2 owner, and Ethernet, PCIe and DRAM owners.
- Own Readiness to new Chip bring up: Labs plan, Dev systems needs & deliveries plan management, manage priorities across activities in AP and at the ECO systems (peer teams) outside AP.