דרושים » הנדסה » Application Support Engineer

Required Delivery Solution Engineer
Responsibilities:
Lead technical discovery and solution-design workshops with merchant engineering, architecture, and business teams.
Understand the merchants existing e-commerce architecture, business requirements, operational processes, and technical constraints.
Define our most appropriate integration approach across supported platforms, APIs, order management systems, and fulfilment solutions.
Design end-to-end solutions, including system interactions, data flows, integration responsibilities, dependencies, and technical risks.
Translate business requirements into clear technical specifications and implementation plans.
Act as the technical owner throughout delivery, ensuring the agreed solution is implemented correctly and aligned with our best practices.
Guide merchants and partners through configuration, development, testing, launch readiness, and go-live.
Identify technical risks and complexity early, challenge non-scalable designs, and recommend practical alternatives.
Investigate complex integration issues by reviewing API payloads, logs, network traffic, system behaviour, and configuration.
Coordinate with Product and R&D when product changes, technical clarifications, or defect resolution are required.
Provide structured feedback to Product and R&D based on recurring merchant requirements and integration patterns.
Support internal teams through technical enablement, documentation, and knowledge sharing.

we are a global leader in autonomous drone solutions, delivering fully automated aerial systems for industrial, security, and critical infrastructure applications. Our operations combine advanced robotics, software, communications, and mission-critical field deployments to provide reliable autonomous drone services worldwide.
As we expand our operational capabilities, we are building a dedicated Tier 3 Integration & Support team focused on advanced troubleshooting, system integration, operational excellence and continuous improvement across customer deployments and internal systems.
We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.
The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.
Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment
Support integration of our company systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence
Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration
Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives.

We are a young, dynamic hi-tech company seeking a passionate, resilient, and proactive Technical Support Engineer to join our growing team.
In this role, you will become an expert in the inner workings of our platform and take responsibility for Tier-1 support, cross-team investigations, and customer success enablement. You will work closely with Product, Engineering, and Business teams to ensure a smooth client experience, providing guidance, issue resolution, proactive support, and intiatiives to improve the team's performance
This is a demanding and fast-paced role ideal for someone who thrives under pressure, has deep empathy for users, and is excited about solving problems and helping others succeed.
Responsibilities:
Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments.
Investigate root causes, debug issues, and coordinate escalations with engineering and product teams.
Guide customers through platform features, API integrations, and SFTP connections.
Help define and improve internal workflows by creating documentation, process diagrams, and training materials.
Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution.
Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams.
Provide product education and support to clients, helping them understand platform functionality.
Being on call for urgent issues as part of a regular rotation.