דרושים » מחשבים ורשתות » NOC Team Leader

We are a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are seeking a dedicated and detail-oriented Monitoring Technical Support Specialist ( NOC ) to support our global monitoring operations. In this role, you will be on the front line of system operations, proactively monitoring live dashboards and screen alerts, rapidly responding to system triggers, executing standard operational runbooks, and ensuring maximum uptime and performance across strict SLA timelines.
Key Responsibilities
* Continuously monitor live operational screens, dashboards, and alerting systems to detect IoT device, network, or server anomalies in real time.
* Triage, acknowledge, and take immediate corrective actions on incoming system alerts and automated incident notifications.
* Execute predefined incident response procedures, operational runbooks, and remediation workflows to resolve issues swiftly.
* Document incidents, troubleshooting steps, and operational actions accurately within Jira Service Desk and ticketing systems.
* Monitor production environments to uphold strict SLA response and resolution targets for global clients.
* Respond promptly to customer inquiries and technical issues, ensuring timely resolution.
* Maintain clear, Real-Time incident communication with internal stakeholders and technical account managers. Participate in rotating 24/7 operational shifts, including day, night, weekend, holiday, and on-call coverage.

A leading Israeli company specializing in SaaS-based software solutions is looking for a NOC Operator to join its Control and Monitoring Center team.

The role includes continuous monitoring of IT infrastructures, communication systems, servers, and core business applications, identifying real-time incidents, providing initial response, and escalating issues to the relevant professional teams.



Responsibilities:

Monitor system availability, servers, networks, and critical applications.
Identify incidents, alerts, and unusual system behavior in real time.
Provide initial troubleshooting and escalate complex issues to the appropriate technical teams.
Document incidents and actions in a ticketing system.
Work according to defined procedures, workflows, and operational playbooks.

We are looking for an experienced Infrastructure & DevOps Team Lead to take full ownership of our cloud and edge infrastructure domain.

In this role, you will act as a key technical leader within the R&D department, bridging the gap between strong software development practices and large-scale platform engineering. You will be responsible for driving cloud architecture, security, operational excellence, and scalability across both cloud environments and globally distributed edge deployments.

This is a strategic leadership role with end-to-end ownership of our infrastructure domain, ensuring our cloud and edge platforms remain scalable, secure, reliable, and cost-efficient as the company grows.

Responsibilities
Lead, mentor, and grow a team of 2-3 Infrastructure and DevOps engineers while remaining a 50% hands-on technical leader.
Own and evolve our cloud infrastructure architecture and operational strategy.
Ensure the scalability, reliability, security, and cost-efficiency of our cloud and edge platforms.
Lead infrastructure automation, Infrastructure as Code (IaC), and CI/CD best practices across the organization.
Drive cloud security, governance, observability, and incident management processes.
Partner with engineering leadership on architecture, platform strategy, and technology decisions.
Act as the primary infrastructure authority within the R&D organization and influence the company's technology roadmap.

Required Data Center Operations Manager, Global Server Operations
About the job
We are not just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our Linux cluster). You'll also address the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
You manage a team that ensures the quality installation of server hardware and components. You coordinate over multiple sites and take charge of complicated installations/troubleshooting.
The Data Center team operates some of the most sophisticated server, storage and networking systems on the planet. Our teams ensure that our customer service level agreements and availability goals are met while maintaining environmental and safety standards, at scale.
In this role, you will be responsible for daily operations in third-party owned and operated data center facilities. You will manage a team of data center technicians and oversee the installation and maintenance of server and network infrastructure. You will take charge of complicated installations/troubleshooting and ensure timely completion of project work. As a people manager, you will look after your team's development and career growth.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of our platforms, we make our product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
Lead a team of individuals; set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.

We are looking for an R&D Escalation Manager to join our Harmony SASE R&D group and own the bridge between Customer Support and R&D - making sure our toughest production and customer issues reach the right team and get driven to resolution fast. This role owns the escalation system, not the escalation inbox: it is built for a driver, not a router. This is an individual-contributor role - a matrix lead who drives a cross-functional squad, with no direct reports.
Key Responsibilities
Own escalation outcomes end to end - proactively drive every escalated ticket to closure with the owning team (chase R&D, unblock stalls, guarantee SLA coverage), with no orphan issues.
Own the definitions, not just the tracking - define and periodically re-baseline escalation SLAs, severity criteria, and quality standards, and decide them independently rather than escalating the decision upward.
Lead ad-hoc task forces for critical and urgent production incidents, and ensure every severe incident produces a real post-mortem with action items that are tracked and actually closed.
Own escalation metrics and dashboards, enforce data quality, and use the escalation vantage point to spot recurring patterns and drive systemic fixes with R&D - not per-ticket firefighting.
Scale the escalation function without scaling headcount by making AI and automation the default: AI-assisted triage and routing, AIOps and auto-remediation to bring MTTR down, and continuous elimination of repetitive toil.

The Program Manager will ensure predictable, coordinated, and transparent delivery between Product and R&D, from release planning through launch. The role connects product and engineering teams, establishing effective ways of working, managing dependencies and priorities, and maintaining clear communication with relevant stakeholders.

Key Responsibilities
Lead release planning, readiness, and launch processes in close collaboration with Product and R&D teams.
Manage release plans and track release readiness, dependencies, blockers, risks, and delivery milestones.
Create, consolidate, and distribute clear and accurate release notes.
Facilitate sprint opening, ongoing tracking, and closure, including monitoring tasks, statuses, and delivery objectives.
Work closely with Engineering Team Leads, Product Managers, and cross-functional stakeholders across the company.
Support prioritization and alignment across business, product, and technical needs.
Establish and continuously improve operating processes, ceremonies, and tracking tools to enable efficient and predictable delivery.
Identify blockers, drive their resolution, and provide transparent updates on program and release progress.

We're seeking a Head of DevOps to lead our DevOps function, managing a mix of team leads and individual contributors across a global organization. This is a senior leadership role for someone who sets technical strategy and organizational direction, while remaining sharp enough technically to dive into a hard problem, challenge an architecture decision, or mentor an engineer through a tough debugging session when it counts.
You'll own the DevOps roadmap and org structure, and be the escalation point for both people challenges and the toughest technical ones.

We are looking for an exceptional Production Troubleshooting & Incident Expert to take end-to-end ownership of complex production incidents in a mission-critical banking environment.

This is not a traditional support role.

The person in this position will be expected to quickly understand complex problems, build a clear picture of the incident across multiple systems, identify the relevant components and dependencies, determine the root cause, engage the appropriate engineering teams, and drive the incident through to complete resolution.

Our production environment consists of multiple applications, services, infrastructure components, business processes, and integrations with the Bank's systems. Successful troubleshooting therefore requires both deep technical capabilities and strong system-level thinking.

The ideal candidate is a natural problem solver - someone who is comfortable entering an unclear situation, asking the right questions, connecting information from multiple sources, and rapidly turning uncertainty into a structured understanding of the problem.

Responsibilities
Troubleshooting & Root Cause Analysis

Build a clear technical picture of an incident and identify the root cause, even when the initial information is incomplete or ambiguous.
Follow the complete transaction and process flow across multiple systems.
Form hypotheses, validate them systematically, and eliminate possible causes.
The role requires the ability to understand not only what each component does, but also how the entire system behaves as one ecosystem.

Debugging & Investigation

Perform advanced troubleshooting using logs, monitoring tools, traces, metrics, databases, APIs, and other diagnostic information.
Navigate between different systems and data sources to reconstruct what happened.
Identify patterns, anomalies, timing issues, dependencies, and unexpected system behaviour.


Incident & Crisis Management

Identify the right technical stakeholders.
Separate facts from assumptions.
Communicate status, findings and risks to C-level management.
Assign clear actions to relevant stakeholders.
Verify that the production environment has fully recovered before closing the incident.

We are looking for a strategic product leader to head our Data Platform domain - a core area of our offering. This role is critical to the companys growth, driving both short-term impact and long-term vision for managing and leveraging massive amounts of structured and unstructured clinical data. In this role, you will lead the product strategy and execution for the domain, while guiding and mentoring product managers within the team. You will work closely with Engineering, Data Science, Clinical Experts, the rest of the Product group, as well as partners and strategic customers, shaping how our platform operates and scales to meet the needs of our growing business.

Responsibilities
Define and drive the roadmap for our Data Platform, balancing short-term business needs with long-term scalability and platform strategy.
Own the product vision for data ingestion, processing, and access, ensuring the platform supports all product groups and business initiatives.
Lead and mentor a team of product managers, fostering growth, collaboration, and a culture of ownership and impact.
Support your team in translating complex technical and data requirements into clear product specifications, prioritizing initiatives that maximize business impact.
Partner closely with Engineering, Data Science, Clinical Experts, Customer Success, the entire PM group, and external partners and strategic clients, to design and prioritize initiatives, ensuring data quality, performance, and usability.
Drive cross-team technical initiatives end-to-end, coordinating dependencies and aligning stakeholders across the organization.
Establish key metrics to measure platform performance, adoption, and impact on product outcomes.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us.
About This Role:
As a Senior Cloud Support Engineer in our Tel Aviv team, youll be a key technical partner for our customers, helping them get the most out of GPU-powered infrastructure. Youll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.
we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.