דרושים » תוכנה » Technical (software-based) operation manager

We are looking for an experienced, fearless, battle tested Technical Program Manager to drive cross organization execution of technical programs. The successful candidate will thrive in a fast-paced environment where energy, drive, and a collaborative approach are key to success. If you remain completely calm when a project inevitably changes direction at supersonic speed and You are a bold, tenacious driver who can walk into a room of resistant stakeholders, politely dismantle the chaos and build a scalable framework from scratch you belong with us.
Your Impact
Lead and orchestrate enterprise-wide deployment of highly complex and ambiguous programs, focusing heavily on core platform capabilities, architectural dependencies, and shared services.
Ensure predictable, on-time execution of strategic programs spanning multiple R&D groups and external stakeholders. Build the governance mechanisms, escalation paths, and portfolio-level visibility needed for effective cross-group delivery.
Partner with multiple Product and Engineering stakeholders to identify, map, and manage complex cross-platform dependencies. Drive effective prioritization and maintain clear, actionable team backlogs.
Design, implement, and optimize end-to-end operational processes to eliminate friction, scale engineering efficiency, and establish best-in-class release lifecycles, metrics, and quality standards.
Own the overarching communication strategy for your program space. Author and deliver transparent, insightful, and concise status reporting, tailored appropriately for engineering teams up to executive-level stakeholders.
Cultivate a collaborative work environment by proactively driving efforts to resolve key project conflicts, establishing clear resolution paths, and alignment across disparate teams.
Understand the complex systems within your program space, including their limitations, scaling factors, boundary conditions, and the underlying reasoning behind major architectural decisions.

We are on an expedition to find you, someone who is passionate about creating intuitive, out-of-this-world execution and delivery. You will own the squads delivery and processes reporting directly to the Director of Program Management, collaborate with Engineering, Data Science, Research and Product teams to drive successful execution of squad deliverables.
The Responsibilities:
Lead and manage multiple squads, ensuring efficient workflow and high-quality output
Partner with the Product Manager and R&D Manager to oversee the end-to-end development process for our cybersecurity solutions
Collaborate with the Director of Program Management to align squad goals with overall company objectives
Foster a culture of innovation, continuous improvement, and technical excellence
Mentor and develop team members, providing guidance and support as needed
Implement and optimize agile methodologies to enhance team performance and product delivery

Tech is at the center of everything we do at Fiverr and we're looking for people who are builders at their core. From developers to visionaries and everything in between, we want minds who aren't just interested in putting the pieces together but who can find new ways to innovate. Solid communication, creative problem solving and business understanding are all prerequisites. So, if you're tech savvy, inquisitive, and ready to take the road less traveled, the company Technology team might be right for you.
We are looking for a strategic and execution-oriented Program Manager to join the CTO Office and drive high-impact cross-functional initiatives across our R&D organization.
In this role, you will partner closely with the CTO and R&D leadership to translate strategic priorities into actionable execution plans, drive alignment across Engineering, Platform, DevOps, and Product teams, and ensure critical initiatives are delivered successfully. You will play a key role in improving visibility, communication, and operational excellence across the organization while helping scale our engineering operations.
*This position is a temporary replacement for Maternity leave.
What am I going to do?
Lead end-to-end execution of strategic R&D programs, translating leadership vision into clear roadmaps, milestones, and execution plans.
Drive alignment and collaboration across Engineering, Product, Platform, DevOps, Data Science, and other cross-functional teams to ensure organizational goals are achieved.
Identify, manage, and mitigate cross-team dependencies, risks, and execution blockers across multiple technical initiatives.
Partner closely with the CTO and senior engineering leadership, providing visibility into program progress, key metrics, risks, and strategic insights to support decision-making.
Improve operational excellence by enforcing and managing our scalable program management processes, reporting frameworks, KPIs, and governance across R&D.
Optimize resource planning and prioritization across strategic initiatives while balancing long-term objectives with day-to-day execution.
Own internal R&D communication initiatives, including the R&D Newsletter, to increase visibility, knowledge sharing, and engagement across the engineering organization.

we are looking for a Director of GenAI Operations.
The Director of GenAI Operations is responsible for driving the adoption, maintaining standards, and ensuring the effective use of AI across . This role partners with business and technical stakeholders to identify high-impact opportunities, translate them into scalable AI-enabled workflows, and ensure responsible implementation aligned with company priorities and producing measurable ROI.
This role combines strategy, execution, enablement, and governance. Director of GenAI Operations will define standards, build repeatable playbooks, support cross-functional adoption, and help employees and teams use AI tools in a practical, measurable, and secure way.
Main roles and responsibilities:
Partner with business leaders to identify, assess, and prioritize AI and automation opportunities across workflows and processes.
Hands-on creation of scalable AI-enabled workflows and operating models that align with business needs, available tooling, and business systems.
Translate use cases into clear implementation requirements, process definitions, documentation, and success criteria.
Build and maintain AI playbooks, standards, usage guidelines, and best practices for employees and teams.
Lead enablement activities, including onboarding, workshops, training materials, office hours, and internal knowledge sharing.
Drive adoption of approved AI tools and capabilities across the organization, helping teams move from experimentation to sustainable usage.
Collaborate with business stakeholders to ensure AI usage aligns with governance, privacy, security, confidentiality, and compliance requirements.
Establish feedback loops, reporting, and measurable KPIs for AI adoption, productivity gains, and business outcomes.
Monitor external AI trends, vendor capabilities, and emerging practices, and recommend improvements relevant .
Support vendor evaluation, tool rationalization, and the rollout of new AI capabilities where needed.

we are growing and is looking for a talented individual with a wide skill set to join our R&D team as a Technical Project Manager.
This is a position for an individual with a varied array of skills including both technical, leadership and soft skills.
We are looking for that right person who is up for a challenge, sees the big picture, enjoys working on a variety of topics and is looking to grow with the company.
Roles and Responsibilities:
Manage the R&D timeline, ensuring projects are consistently on track and resources are strategically allocated to meet the company's daily, monthly, and quarterly objectives.
Actively manage multiple technical and operational projects simultaneously from project kickoff to launch.
Develop and monitor the software development life cycle, supervising the engineering team's work to assign tasks, establish goals, set delivery dates, and communicate the teams progress to executives.
Directly engage with clients to oversee project delivery, focusing on meeting their specific requirements.
Work cross-functionally with Developers, PMs, Customer Success, and Operations to ensure readiness for project launches.
Facilitate communication and coordination between different departments to align and achieve project goals.
Utilize data analytics to identify key areas for improvement and growth, ensuring that decisions are data-driven.

We are looking for a hands-on Software Team Lead to manage and scale engineering organization in Israel. This role is responsible for the success, growth, and effectiveness of the engineering team while ensuring strong alignment with Product and business priorities. The team already consists of experienced engineers, established products, and a mature technology stack. The focus of this role is not to build an engineering organization from scratch, but to help it scale effectively as the company continues to grow. You will be responsible for developing engineers, improving execution, supporting technical decision making, expanding the team, and helping the organization successfully navigate the next phase of growth. The ideal candidate combines strong people leadership, technical credibility, operational excellence, and a pragmatic approach to software delivery.

What You'll Own
Engineering Leadership
Lead, mentor, and develop the engineering team through regular coaching, feedback, career development, and performance management.
Create an environment where engineers can perform at a high level, grow professionally, and take ownership of their work.
Support hiring efforts, interviewing, onboarding, and team expansion initiatives.
Help scale the Israeli R&D organization while maintaining strong engagement, motivation, and professional growth across the team.
Delivery & Execution
Partner closely with Product leadership to translate business goals and roadmap priorities into engineering execution plans.
Drive planning, prioritization, estimation, and delivery across multiple concurrent initiatives.
Ensure engineering commitments are delivered with high quality and predictable execution.
Identify risks, dependencies, and execution challenges early and drive solutions proactively.
Improve team effectiveness, development velocity, and operational efficiency as the organization grows.
Technical Leadership
Provide technical guidance across architecture, system design, and engineering best practices.
Participate in major architectural discussions and technical decision-making processes.
Support engineers through design reviews, code reviews, technical mentoring, and problem-solving.
Help balance short-term product needs with long-term scalability, maintainability, and platform health.
Partner with engineering teams to identify opportunities for improving reliability, performance, observability, and operational excellence.
Cross-Functional Leadership
Work closely with Product, QA, Design, Data Engineering, BI, and DevOps stakeholders to ensure successful delivery of company objectives.
Facilitate effective communication and collaboration across teams.
Act as the primary engineering representative in planning, prioritization, and execution discussions.
Help align technical decisions with broader business goals and strategic initiatives.

Through innovative technology and AI-driven solutions, our company is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain, from product design and manufacturing to optical lens production and digital experience.
Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

This role is ideal for experienced backend engineers (ideally with strong Python skills) looking to transition into program leadership.You must thrive in a fast-paced environment and bring a proven track record of designing, building, and operating AI agents or agentic workflows.
We are at a pivotal point in our journey, transforming how we deliver product integrations-the core of our platform-by shifting from manual engineering to AI-first workflows powered by agents and agentic pipelines.
As a Senior Technical Program Manager, you will lead this transformation. You will collaborate closely with Customers, Partners, Product, and Engineering to scope and design integrations with IT and security tools. Simultaneously, you will redefine the entire integration lifecycle-using AI to automate how customer requests are analyzed, connector designs are created, and software is delivered from early access through full launch.
Your Impact
Lead AI Workflow Transformation: Drive the evolution of key business and engineering workflows from manual execution to AI-first, agent-driven processes.
Design & Scale Agentic Pipelines: Build, deploy, and continuously optimize multi-agent workflows that automate the lifecycle of integration requests-from intake and API requirement analysis to automated design generation, code reviews, and validation.
Drive Technical Integration Scoping: Work closely with Customers, External Partners, Business Development, Product, and Security Architects to scope use cases and create technical design requirements for third-party IT and security integrations.
Enhance Engineering Productivity: Improve developer throughput and software quality by integrating AI-powered tools (e.g., GitHub Copilot, OpenAI APIs) and agentic knowledge systems into the daily engineering lifecycle.
End-to-End Program Ownership: Support cross-functional teams throughout the full software development lifecycle of integrations, establishing scalable operational engineering processes to transition projects seamlessly from early access through full launch.
Cross-Functional Alignment: Partner with cross-functional peers to align solutions, resolve conflicts, clear operational bottlenecks, and drive complex technical issues to resolution.

we are seeking an experienced Director of Engineering to lead and scale our software, QA, DevOps, and IT groups in a leading AI startup. This role combines strong people leadership, ownership of execution, and deep technical understanding of production-grade systems.
You will manage engineering managers, drive delivery excellence, and ensure alignment between R&D strategy and business priorities.
Responsibilities:
Lead two engineering groups: IT & DevOps and Software & QA
Manage and develop engineering managers and team leads
Own execution, delivery, quality, and operational excellence across all engineering domains
Drive scalable engineering processes, methodologies, and best practices
Partner closely with Product, Algorithms, Data, Security, and Business stakeholders
Ensure production stability, CI/CD excellence, system reliability, and security
Lead capacity planning, hiring, onboarding, and performance management
Translate high-level strategy into execution plans and measurable outcomes
Foster a culture of ownership, accountability, and continuous improvement
Support architectural and design discussions when needed (hands-on leadership mindset)