We are looking for an adaptable and quick-learning IT Support Engineer to join our global IT team. This role involves delivering technical support across our various offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization. The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth.
The work days are Monday-Friday, with Friday being from home.
Responsibilities:
Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance
Develop documentation and user training materials on software and tools
Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations
Develop and execute IT policies and procedures that enhance data security, system integrity, and availability
Enforce compliance with ISO27001 or other information security standards
Permissions and licenses management across company apps
Manage and maintain hardware inventory, orders, and external vendor relationships
Package and distribute software packages across various operating systems.
Requirements: 3+ years of relevant experience in a similar role
Exceptional communication and interpersonal skills, facilitating effective collaboration across all organizational levels
Proficient troubleshooting skills for both hardware and software, with the ability to address simple user problems and complex technical issues methodically
Thorough understanding of various operating systems, including Windows, macOS, Android, iOS and various IoT systems
Experience with MDM/MAM solutions such as Intune and Google MDM
Basic coding or scripting skills in any language that you are proficient with
Familiarity with enrollment processes for BYOD and company-owned devices
Familiarity with Zero Trust Security Model principal, architecture and solutions
Proficiency with managing RBAC federated authentication protocols (SAML/OAuth/OpenID) and provisioning specs (SCIM)
Exposure to server and public cloud architecture (AWS/GCP/Azure) is an advantage.
This position is open to all candidates.