דרושים » מחשבים ורשתות » Helpdesk Specialist & System Administrator

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.

Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.

Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.

We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.

Were looking for a hands-on, service-minded IT Manager to support our growing global team. Youll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

Reports To: CISO

In this role you will
Support system integrations and implementations.
Onboarding and onboarding employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Be the first point of contact for IT support requests (help desk) across the company.
Maintain accurate device and asset records (naming conventions, tagging, lifecycle status) across MDM and asset management platforms.
Manage endpoint security tooling (EDR), ensuring full fleet coverage.
Own projects end-to-end, including documentation and handoff.
Coordinate with external vendors on scheduling, cost, and delivery for hardware/infrastructure work.
Follow safe change-management practices for infrastructure and system changes.
Recognize urgent, work-blocking issues and respond with appropriate urgency (call, in-person, or async) based on impact.

About us Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, our company has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a company employee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position we are looking for a hands-on IT Specialist to join our global IT team. In this role you'll be the front line of IT support for our Tel Aviv HQ and local locations, while also supporting employees and infrastructure across our sites in Europe and the US. You'll own the day-to-day Employee Experience - from onboarding a new hire's first laptop to keeping our networks and meeting rooms running flawlessly, and working closely with the global team on infrastructure projects across multiple countries. This is a role for someone who enjoys both sides of IT: helping people directly, and getting hands-on with hardware, networks, and systems. The position is based in Tel Aviv. Support for our international locations is provided remotely. End-User Support & Service Desk
* Provide L1/L2 support for employees across macOS and Windows environments - hardware, software, connectivity, and access issues
* Own tickets end-to-end in Freshservice, meeting SLA targets and maintaining high response quality
* Support employees at global locations remotely, across time zones
* Build and maintain knowledge base articles, runbooks, and self-service documentation Employee Lifecycle (Onboarding & Offboarding)
* Execute onboarding and offboarding processes across HiBob, JumpCloud, Google Workspace, Slack, Freshservice, and Monday.com
* Provision, image, and enroll devices in MDM; manage accounts, groups, licenses, and permissions
* Ensure offboarding is complete, timely, and audit-ready - access revocation, device collection, data handover IT Infrastructure & Networking
* Install, configure, and maintain network infrastructure across sites using the Cisco Meraki platform - access points, switches, security appliances, VLANs, and structured cabling
* Monitor network health via the Meraki dashboard, troubleshoot connectivity issues, and coordinate with ISPs and vendors on installations and outages
* Participate in network upgrade projects across international locations (Wi-Fi refreshes, new site openings, hardware replacements)
* Manage IT asset inventory, procurement, and hardware lifecycle AV & Meeting Room Technology
* Install, configure, and support C

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how you’ll make an impact:
* Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
* Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
* Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
* Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
* Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact
* Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
* Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP
* Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
* Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
* Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.

Responsibilities
Act as the IT Manager's right hand across infrastructure, security, and vendor management.
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors.
Implement and maintain cybersecurity policies, tools, and controls.
Support the annual ERP upgrade project and ongoing ERP operations.
Contribute to IT ISO/automotive compliance and SOX controls.
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services.
Develop PowerShell/bash automation for recurring administrative and security tasks.
Troubleshoot OS, hardware, and software issues across the organization.
Analyze system data and produce reports/recommendations.
Collaborate with logistics and other group stakeholders on IT needs.
Deliver excellent, responsive support to internal users.

We are looking for someone who combines strong hands-on technical skills with a systems mindset - someone who can troubleshoot complex issues, automate repetitive work, improve existing architecture, and lead infrastructure initiatives from design through production.



Key Responsibilities

Manage and improve cloud infrastructure, primarily in AWS, with exposure to Azure, GCP, and other cloud platforms.
Own identity and access management across cloud and SaaS environments, including Entra ID, SSO, IAM, RBAC, and user lifecycle processes.
Administer and troubleshoot Microsoft 365, VMware, networking, and other core enterprise infrastructure.
Automate operational and administrative tasks using Python, PowerShell, APIs, Infrastructure as Code, and AI-assisted tools.
Use AI effectively for scripting, troubleshooting, documentation, analysis, and improving IT operational workflows.
Manage enterprise endpoints and device compliance using Kandji and Microsoft Intune.
Troubleshoot complex infrastructure, cloud, identity, and connectivity issues and act as an escalation point for the IT team.
Partner with Security and Engineering teams to improve access controls, infrastructure security, monitoring, and compliance.
Proactively improve reliability, scalability, documentation, and operational processes.

Great IT work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you. As a IT Engineer on our Cloud Engineering team, you'll be the linchpin for operational excellence, ensuring our infrastructure runs smoothly and our team members have seamless technical experiences. You'll own critical IT operations, directly impacting system stability and team efficiency, and freeing up senior engineers for high-impact strategic initiatives. This is a hands-on role where you'll be deeply integrated into the daily rhythm of one of Fiverr's core engineering departments.

What am I going to do?:

* Lead and own the end-to-end technical onboarding and offboarding processes, ensuring seamless transitions for new hires and secure departures for departing team members.
* Proactively manage and execute routine systems maintenance for IT infrastructure and office hardware, aiming to prevent downtime before it impacts operations.
* Serve as the primary point of contact for internal IT requests, independently resolving common issues and expertly escalating complex problems to senior technical resources.
* Deeply embed yourself within the Cloud Engineering team's daily routines and meetings to anticipate needs and provide timely, relevant IT support.
* Collaborate closely with senior engineers and cross-functional teams to streamline IT processes and improve overall operational efficiency.
* Continuously identify opportunities to optimize proactive system upkeep and user lifecycle management.

Equal opportunities:
At Fiverr, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.
This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.

Great IT work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the company Cyber, IT and MIS team might be the right place for you.
As a IT Engineer on our Cloud Engineering team, you'll be the linchpin for operational excellence, ensuring our infrastructure runs smoothly and our team members have seamless technical experiences. You'll own critical IT operations, directly impacting system stability and team efficiency, and freeing up senior engineers for high-impact strategic initiatives. This is a hands-on role where you'll be deeply integrated into the daily rhythm of one of our company's core engineering departments.
What am I going to do?
Lead and own the end-to-end technical onboarding and offboarding processes, ensuring seamless transitions for new hires and secure departures for departing team members.
Proactively manage and execute routine systems maintenance for IT infrastructure and office hardware, aiming to prevent downtime before it impacts operations.
Serve as the primary point of contact for internal IT requests, independently resolving common issues and expertly escalating complex problems to senior technical resources.
Deeply embed yourself within the Cloud Engineering team's daily routines and meetings to anticipate needs and provide timely, relevant IT support.
Collaborate closely with senior engineers and cross-functional teams to streamline IT processes and improve overall operational efficiency.
Continuously identify opportunities to optimize proactive system upkeep and user lifecycle management.