דרושים » מחשבים ורשתות » IT Support Lead - IL

משרות על המפה
 
בדיקת קורות חיים
VIP
הפוך ללקוח VIP
רגע, משהו חסר!
נשאר לך להשלים רק עוד פרט אחד:
 
שירות זה פתוח ללקוחות VIP בלבד
AllJObs VIP
כל החברות >
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
03/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
our company develops state-of-the-art AI solutions for cancer diagnostics. Our cutting-edge technology
transforms cancer care by providing every patient with an accurate, timely and personalized
diagnosis.
we are a well-funded start-up headquartered in the USA and Israel, with a global presence and
live deployments at labs and hospitals worldwide.
Our world-class team of researchers, engineers, business professionals and medical experts is
growing.
we are looking for an IT support Lead to help build a robust service that
enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards our company adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats.
Requirements:
Previous experience as an IT support engineer for at least 3 years - a must!
Previous experience as an Administrator of Office 365 & Azure AD and Google Workspace - a must!
Experience with supporting non technical personnel
Experience with Windows, Linux and MacOS administration
Experience with server virtualization (VMWare of Open Source)
Experience with managing network devices (as Cisco and FortiGate)
Experience with troubleshooting network issues
Experience with troubleshooting OS malfunctions
Fluent in English - verbally & written - a must!
On-site position.
This position is open to all candidates.
 
Hide
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8808724
סגור
שירות זה פתוח ללקוחות VIP בלבד
משרות דומות שיכולות לעניין אותך
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
30/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
About us Founded in 2014, we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, our company has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a company employee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position we are looking for a hands-on IT Specialist to join our global IT team. In this role you'll be the front line of IT support for our Tel Aviv HQ and local locations, while also supporting employees and infrastructure across our sites in Europe and the US. You'll own the day-to-day Employee Experience - from onboarding a new hire's first laptop to keeping our networks and meeting rooms running flawlessly, and working closely with the global team on infrastructure projects across multiple countries. This is a role for someone who enjoys both sides of IT: helping people directly, and getting hands-on with hardware, networks, and systems. The position is based in Tel Aviv. Support for our international locations is provided remotely. End-User Support & Service Desk
* Provide L1/L2 support for employees across macOS and Windows environments - hardware, software, connectivity, and access issues
* Own tickets end-to-end in Freshservice, meeting SLA targets and maintaining high response quality
* Support employees at global locations remotely, across time zones
* Build and maintain knowledge base articles, runbooks, and self-service documentation Employee Lifecycle (Onboarding & Offboarding)
* Execute onboarding and offboarding processes across HiBob, JumpCloud, Google Workspace, Slack, Freshservice, and Monday.com
* Provision, image, and enroll devices in MDM; manage accounts, groups, licenses, and permissions
* Ensure offboarding is complete, timely, and audit-ready - access revocation, device collection, data handover IT Infrastructure & Networking
* Install, configure, and maintain network infrastructure across sites using the Cisco Meraki platform - access points, switches, security appliances, VLANs, and structured cabling
* Monitor network health via the Meraki dashboard, troubleshoot connectivity issues, and coordinate with ISPs and vendors on installations and outages
* Participate in network upgrade projects across international locations (Wi-Fi refreshes, new site openings, hardware replacements)
* Manage IT asset inventory, procurement, and hardware lifecycle AV & Meeting Room Technology
* Install, configure, and support C
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8801839
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
We are looking for a skilled and passionate IT Engineer to join our IT team! If you have a strong service orientation, deep technical expertise across diverse environments (Windows & Mac), and the drive to take end-to-end ownership of endpoint management, security, and cutting-edge IT tools (including AI)- this is the place for you.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac).
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Microsoft AD and 3rd party applications and platforms (Google Workspace, Office 365, Intune, Zoom etc.)
Manage and support Windows and Mac endpoints using Microsoft Intune, including device enrollment, application deployment, configuration policies, and troubleshooting.
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.
Use AI tools to assist with troubleshooting, documentation, automation, and day-to-day IT tasks.
Manage and maintain the IT ticketing system and support its day-to-day operation.
Requirements:
2.5-5 years of proven experience in an IT Support or IT Engineer role (preferably in tech companies).
Strong, proven experience supporting both Windows and Mac environments.
Solid experience with Microsoft Intune (device configuration, app deployment, enrollment, and policies).
Hands-on experience with Google Workspace, Active Directory, and Microsoft 365.
Strong understanding of networking basics (Switches, VLANs, APs, VPNs) and security protocols (FW, EDR/XDR, DLP).
Practical experience with AI tools and a drive to leverage them for IT automation, ticketing optimization, and workflow productivity.
Knowledge of identity and access management (SSO, SAML, user provisioning) and SaaS administration (Slack, Zoom, DocuSign, etc.).
Excellent communication skills, service-oriented mindset, and a proactive "get-things-done" approach.
Fluent in English (both spoken and written).
Advantages:
Hands-on experience with scripting (PowerShell, Python, or Bash).
Familiarity with Linux, VMware, AWS, or enterprise networking/security (Palo Alto, Cato Networks).
Experience with conference room setups (e.g., Zoom Rooms).
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8822388
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
11/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.

Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.

Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.
Requirements:
3+ years of experience in an IT support/helpdesk role
Solid troubleshooting skills on Windows 10 and Windows 11
Solid troubleshooting and basic administration skills with Windows Server (2016/2019/2022), including event logs, services, and server roles.
Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory: user management, group policies, password resets, OU structure
Networking fundamentals: DNS, DHCP, TCP/IP, VPN clients
Hardware support: laptops, desktops, peripherals, basic imaging/reimaging for PCs
Experience working in a medium to large organizations (500+ users)
Strong verbal and written communication skills in Hebrew; working proficiency in English
Strong skills as user trainer - for PC, Windows, devices, applications related issues
Excellent team player
Required to travel occasionally between company sites (Tel Aviv, Jerusalem, Beer Sheva) when required for projects, deployments, or operational needs.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8777102
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
30/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how you’ll make an impact:
* Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
* Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
* Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
* Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
* Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact
* Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
* Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP
* Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
* Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
* Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks
Requirements:
* 2–4 years of experience in IT support or systems administration
* Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent
* Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform
* Comfortable supporting Mac, Windows, and Linux environments
* Experience with AV/conference room technology: cameras, mixers, microphones, and display systems
* Fluent Hebrew and solid working English (written and spoken) - the team is global, and you’ll communicate regularly across offices
* Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs
* Ownership mindset: you follow up proactively, push for answers, and don’t let things fall through the cracks
* Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects
* Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs
Nice to have:
* Experience with NVIDIA DGX or other GPU compute infrastructure
* Active Directory, Proxmox, or enterprise networking fundamentals
* Exposure to RBAC implemen
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8802183
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
13/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a hands-on, service-minded IT Manager to support our growing global team. Youll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

Reports To: CISO

In this role you will
Support system integrations and implementations.
Onboarding and onboarding employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Be the first point of contact for IT support requests (help desk) across the company.
Maintain accurate device and asset records (naming conventions, tagging, lifecycle status) across MDM and asset management platforms.
Manage endpoint security tooling (EDR), ensuring full fleet coverage.
Own projects end-to-end, including documentation and handoff.
Coordinate with external vendors on scheduling, cost, and delivery for hardware/infrastructure work.
Follow safe change-management practices for infrastructure and system changes.
Recognize urgent, work-blocking issues and respond with appropriate urgency (call, in-person, or async) based on impact.
Requirements:
3+ years of experience as an IT Manager in tech companies.
Excellent problem-solving and analytical abilities.
Advanced knowledge and proven experience with macOS, iOS/iPadOS, and Apple hardware management via MDM.
Proven experience in an IT support/help desk.
Experience with IDP tools like Okta and MDM platforms.
Skilled in Google Workspace, networking, and access systems.
Able to work independently, prioritize, and communicate clearly, including proactive written status updates and meeting summaries.
Fluent in English; comfortable working with remote, global teams.
Strong communication and interpersonal skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Demonstrated ownership and follow-through on multi-week or multi-month projects, with examples you can walk us through.
Familiarity with basic security hygiene practices (credential handling, password managers, safe change windows for IT/security changes).
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8781539
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
01/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Director of IT Security.
The Director of IT Security leads corporate IT security function and oversees the day-to-day operation and continuous improvement of security controls across the organization.
The role operates within the IT strategy, budget, and governance framework. Leads the day-to-day security function and escalates strategic decisions and material approvals to IT ownership.
The role focuses on protecting identities, endpoints, SaaS and AI environments, corporate systems, suppliers, and information assets, and partners with IT, Operations, R&D, Security, Compliance, Legal, and business stakeholders.
The role manages the IT Security team and builds a scalable function that strengthens security maturity, control coverage, compliance readiness, cyber resilience, and secure business operations.
Responsibilities:
Lead and execute the corporate IT security roadmap and operating plan, and formulate IT Security procedures, standards, and security improvement initiatives, within the strategy and governance framework, in collaboration with the Director of IT.
Manage the IT Security team, starting with a Security Engineer, and support the function's continued growth.
Implement, operate, and improve security controls across identity and access management, endpoint security, DLP, SaaS, AI tools, and corporate systems, including access reviews, endpoint compliance, and secure configuration standards.
Own the corporate vulnerability-management lifecycle, including risk-based prioritization, remediation SLAs, remediation tracking, reporting, and escalation.
Lead the assessment and approval process for internal SaaS and AI tools, approving low- and medium-risk requests and escalating high-risk requests in collaboration with the Director of IT and the appropriate governance forum.
Define and manage IT Security requirements for suppliers, vendors, third parties, and enterprise platforms, and lead security reviews for corporate IT systems, coordinating with R&D Security when product or engineering environments are affected.
Maintain security monitoring, technical enforcement, control documentation, and audit evidence for IT controls.
Lead corporate cyber-resilience activities, including business continuity, disaster recovery, tabletop exercises, and ransomware readiness.
Support incident response for corporate IT Security events and coordinate with R&D Security on incidents affecting both corporate and R&D environments.
Provide IT Security subject-matter expertise for audits, customer security requests, and compliance activities, while overall security and customer-assurance ownership remains with the relevant organizational function.
דרישות:
Undergraduate degree and/or relevant experience in Information Security, Information Technology, Computer Science, or a related field.
At least 8 years of experience in IT Security, Information Security, Security Operations, or a related field.
Experience leading corporate security programs across identity and access management, endpoint security, SaaS, cloud, data protection, and security governance.
Experience managing security controls, access reviews, vulnerability remediation, DLP, security monitoring, incident response, cyber resilience, and audit evidence.
Experience with SaaS and AI security assessments, vendor security, and third-party risk management.
Experience managing or mentoring security professionals and working with cross-functional teams.
Experience working in global high-tech and highly regulated technology organizations.
Familiarity with ISO 27001, SOC 2, NIST CSF, GDPR, HIPAA, or similar standards and frameworks.
Experience with BCP/DR, tabletop exercises, ransomware preparedness, or corporate vulnerability management.
Excellent English verbal and written skills.
Excellent interpersonal, communication, analytical, and risk-assessment skills.
Ability to work independently, prioritize effectively, and present clear recommendations המשרה מיועדת לנשים ולגברים כאחד.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8805548
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a product-minded IT leader to help our company scale how teams get work done internally. You'll lead IT in Tel Aviv, manage a team of IT Solutionists, and build more autonomous Maker experiences - partnering across Product, Engineering, and Security to turn business needs into coherent strategies, systems, and automations using AI-powered products.
We believe three things matter for every role at our company: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
Build and execute the Autonomous Maker Experience across the employee lifecycle, workplace technology, and technical support
Manage and develop IT Solutionists into stronger owners, builders, and advisers
Partner with leadership to identify, frame, and prioritize high-impact automation and AI opportunities
Apply problem decomposition and system design to turn incomplete ideas into clear plans and recommendations
Personally prototype and build automations, agents, workflows, and internal tools
Own cross-functional AI opportunities from discovery through rollout, adoption, and impact measurement
Own the Tel Aviv tech experience - networks, AV, MSPs, vendors, budgets, AI governance, and Security partnership
Build solutions that fit cohesively into our company's wider agentic systems and Maker experience.
Requirements:
7+ years across IT engineering, internal products, automation, business systems, technical operations, or adjacent roles
3+ years leading and developing technical teams
Strong problem abstractions and the ability to structure and solve ambiguous business problems
Technical credibility to work as a peer with Product, Engineering, Operations, and Security
Strong understanding of AI, APIs, data flows, integrations, MCPs, security, and scalable system design
Experience with tools such as Claude, Cursor, Workato, or similar platforms
Comfort prototyping with Python, TypeScript, Ruby, or comparable languages
Strong communication and upward-management skills
A track record of creating direction, developing others, and shipping meaningful outcomes
Ready to work in an office environment most days of the week.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8789281
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.
Requirements:
10+ years leading global enterprise Technical Support organizations in B2B SaaS or cybersecurity, including managing managers across regions and time zones.
Track record of scaling support organizations in high-growth environments.
Technical background supporting complex enterprise software, infrastructure, cloud, networking, or cybersecurity solutions.
Experience leading AI-driven support: automation, self-service, and modern tooling that scale quality as the organization grows.
Experience building operational excellence through metrics, dashboards, and process improvement.
Strong cross-functional influence: pushing customer and support needs into Product and R&D and driving resolution across teams.
Outstanding leadership, coaching, and stakeholder management, including work with executives and strategic customers.
Ability to balance strategic thinking with hands-on execution. Fluent English.
Advantage: experience with CRM and support platforms such as Salesforce, Zendesk, or Jira.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8808554
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you. We are looking for a IT Tech Lead Engineer to own and evolve our modern, cloud-first workplace infrastructure. This role is highly SaaS-active , focusing heavily on identity lifecycle automation and automated endpoint management. You pair deep infrastructure skills with an AI-forward mindset , actively leveraging AI tools to automate operations, optimize internal workflows, and secure our fully digital environment.

What am I going to do?:
Identity & Access Management: Own Okta as our primary IdP. Architect and automate complex identity lifecycles, directory integrations, and context-aware adaptive MFA policies. Endpoint Management (MDM): Design and manage our enterprise Apple ecosystem using Jamf Pro . Optimize zero-touch deployment (Apple Business Manager), patch management, and security configurations. SaaS & Cloud Operations: Act as the primary administrator for our core SaaS stack. Integrate systems via APIs, webhooks, and automated workflows. AI Integration & Automation: Implement AI-driven operations (AIOps) for smart monitoring, predictive analytics, and low-code/no-code automated IT support workflows. Security & Compliance: Lead the technical execution of security roadmaps, actively driving initiatives to meet and exceed annual compliance targets. Partner with security to enforce zero-trust architecture, manage vulnerability patching, and pull automated evidence for compliance audits (SOC2/ISO 27001).

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.
Requirements:
* 6+ years in systems engineering, modern IT infrastructure, or DevOps. Identity Expert: Deep, hands-on administration experience with Okta (advanced lifecycle management, API integrations, and SAML/OIDC configuration). MDM Expert: Advanced engineering experience with Jamf Pro (building configuration profiles, managing extension attributes, and scripting policy deployments). AI Literacy: Proven track record of using AI tools (e.g., Copilots, LLM APIs) to accelerate scripting or optimize IT workflows. Automation: Highly proficient in scripting (Python, Bash, or PowerShell) and using SaaS integration platforms (e.g., Okta Workflows, Workato).
* A "SaaS-first" mindset that favors API integration and automation over manual configuration.
* Strong troubleshooting skills and the ability to explain complex technical architecture simply.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8765545
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a System Administrator & Helpdesk Specialist to join our small and dynamic IT team of 3 support professionals. The role involves providing end-to-end technical support for approximately 200 on-site users, combining hands-on customer service with foundational IT and infrastructure tasks.

This is an excellent opportunity for quick learners looking to grow professionally in the fields of systems and networking.

Responsibilities
Provide hands-on and remote technical support to employees worldwide, troubleshooting hardware, software, networking, VPN, and end-user equipment issues.
Deploy, configure, maintain, and upgrade workstations, laptops, printers, meeting room systems (Zoom Rooms / Microsoft Teams), and office Wi-Fi infrastructure.
Manage onboarding and offboarding processes, including equipment preparation, account provisioning, access management, and system setup.
Administer user accounts and permissions across Active Directory, Microsoft 365, and Google Workspace environments.
Troubleshoot connectivity, networking, and VPN-related issues to ensure smooth day-to-day operations.
Maintain and manage IT inventory, including hardware procurement, asset tracking, stock management, and vendor coordination.
Ensure technical readiness of office spaces, meeting rooms, and employee workstations.
Requirements:
Excellent customer service and interpersonal skills, with a patient, positive, and solution-oriented approach.
Strong ability to explain technical concepts to non-technical users in a clear and approachable manner.
Fast learner with a proactive mindset and the ability to independently investigate and resolve unfamiliar technical issues.
Ability to prioritize and manage multiple tasks simultaneously in a dynamic, fast-paced environment.
Team player with strong organizational skills and the ability to work both independently and collaboratively.
Strong working knowledge of Windows and macOS operating systems.
Familiarity with Microsoft 365, Active Directory, and user management processes.
Basic understanding of networking concepts, connectivity troubleshooting, and VPN technologies.
This position is open to all candidates.
 
Show more...
הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8812776
סגור
שירות זה פתוח ללקוחות VIP בלבד