דרושים » הנדסה » Software Engineer - Customer Solutions

we are looking for a Technical Solution Architect to join our Solutions team. In this role, you will work closely with customers, Sales Engineers, Product, and Engineering to deliver successful Proofs of Concept (POCs) and solve complex technical challenges.
Everyone at our company is a builder. In this role, youll contribute directly to the company platform by building product features, developing proof-of-concepts for customers, and creating internal tools that improve, streamline, and accelerate the POC process.
This is a highly hands-on position for someone who enjoys diving deep into customer environments, working with data, building technical solutions, and creating value beyond the product itself. You'll play a key role in helping enterprise customers realize the full potential of our AI security platform while influencing product direction through real-world customer feedback.
What You'll Do
Lead the technical execution of customer Proofs of Concept (POCs), from initial design through successful delivery.
Partner with Sales Engineers to provide deep technical expertise throughout the sales cycle.
Build tools to accelerate deployments and demonstrate customer value.
Participate in customer workshops, architecture discussions, and live debugging sessions.
Analyze raw customer data to uncover insights and validate platform capabilities.
Design creative technical solutions that address customer use cases, even beyond the platform's out-of-the-box capabilities.
Troubleshoot complex technical issues across customer environments and work closely with Engineering to resolve them.
Collaborate with Product and R&D to communicate customer feedback and influence future product capabilities.
Build technical best practices, reusable assets, and implementation playbooks to improve future deployments.
Serve as a trusted technical advisor throughout the customer journey.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

we are looking for a company On Cloud - Customer Success Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market." - Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
As a company On Cloud - Customer Success Engineer, you will be regarded as a company Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the company "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the company AI OS across the world's leading public and private cloud platforms.
Key Responsibilities
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the company On Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).

We are constantly striving to make our systems reliable, scalable, and simple to operate so our services are available to travelers when they need them most. With our continued growth, we have exciting challenges ahead and we're looking for a Senior Site Reliability Engineer to join our team in Tel Aviv. This role blends classic SRE ownership with pragmatic AI SRE work: you will build and operate the platforms, automation, observability, and incident response practices that keep Navan reliable, while helping teams use AI solutions, AI providers, and their APIs safely and dependably.



This is a hands-on engineering role, not a research role. You will partner with product, platform, data, security, support, and incident response teams to make production systems and AI-powered experiences more resilient. You will use software engineering, infrastructure as code, SLOs, telemetry, provider observability, and automation as your main tools, and you will apply AI where it creates measurable reliability value rather than novelty.



This position is based out of our new Tel Aviv office.



What You'll Do:

Support AI-based application solutions where reliability matters. Partner with the development teams building AI-powered travel experiences to support the development and production operation of their solution.
Work with AI solutions, providers, and APIs. Partner with teams integrating AI capabilities and providers, with attention to API reliability, authentication, quotas, rate limits, latency and provider-specific operational constraints.
Troubleshoot AI tools and provider issues. Diagnose failures across AI-powered workflows, provider APIs, configuration, permission errors, degraded responses and related areas.
Operate reliable production platforms. implement and run cloud infrastructure,and help product teams move quickly without compromising reliability.
Improve observability. Build dashboards, alerts, traces, logs, and runbooks that make service health clear, actionable, and tied to SLOs and customer impact.
Apply AI to SRE workflows. Prototype and productionize AI-assisted systems that create effective and efficient operations
Automate operational toil. Create tools, workflows, and automation that remove repetitive manual work and make operational knowledge easier to use.

Were looking for a sharp and driven Product Data Scientist to join our fast - paced Data Labs team. As part of a high-performing group of analysts, youll handle complex, custom requests from some of the biggest names in the market, turning raw data into strategic, ad hoc insights. The work is intense and constantly evolving - it requires strong analytical skills and the ability to work independently under pressure. Youll need to be curious, adaptable, and willing to dive deep to find answers where others might stop. If you thrive in a demanding environment and are excited by the opportunity to make a real impact, we want you on our team.

What does the day to day of a Product Data Science Customer Facing (Data Labs) look like:

Building custom-made reports end to end - from meeting with the client and understanding their needs, to writing the code and setting up the report for ongoing delivery.
Apply your expertise in quantitative analysis and data mining to turn data into insights.
Conduct research and develop tools which will help answer client's business. questions by using raw data sets and algorithms.
Partner with Engineering teams to establish an infrastructure to scale solutions.
Partner with Advisory Services team of Consultants to answer strategic business questions and deliver custom data products seamlessly

This role is ideal for experienced backend engineers (ideally with strong Python skills) looking to transition into program leadership.You must thrive in a fast-paced environment and bring a proven track record of designing, building, and operating AI agents or agentic workflows.
We are at a pivotal point in our journey, transforming how we deliver product integrations-the core of our platform-by shifting from manual engineering to AI-first workflows powered by agents and agentic pipelines.
As a Senior Technical Program Manager, you will lead this transformation. You will collaborate closely with Customers, Partners, Product, and Engineering to scope and design integrations with IT and security tools. Simultaneously, you will redefine the entire integration lifecycle-using AI to automate how customer requests are analyzed, connector designs are created, and software is delivered from early access through full launch.
Your Impact
Lead AI Workflow Transformation: Drive the evolution of key business and engineering workflows from manual execution to AI-first, agent-driven processes.
Design & Scale Agentic Pipelines: Build, deploy, and continuously optimize multi-agent workflows that automate the lifecycle of integration requests-from intake and API requirement analysis to automated design generation, code reviews, and validation.
Drive Technical Integration Scoping: Work closely with Customers, External Partners, Business Development, Product, and Security Architects to scope use cases and create technical design requirements for third-party IT and security integrations.
Enhance Engineering Productivity: Improve developer throughput and software quality by integrating AI-powered tools (e.g., GitHub Copilot, OpenAI APIs) and agentic knowledge systems into the daily engineering lifecycle.
End-to-End Program Ownership: Support cross-functional teams throughout the full software development lifecycle of integrations, establishing scalable operational engineering processes to transition projects seamlessly from early access through full launch.
Cross-Functional Alignment: Partner with cross-functional peers to align solutions, resolve conflicts, clear operational bottlenecks, and drive complex technical issues to resolution.

We are looking for a Senior Software Engineer to join our Sensors Team and play a key role in the development of our Endpoint Sensor (Agent) platform. This is a hands-on senior position with strong technical ownership, focused on designing, building, and maintaining high-performance endpoint sensors across multiple operating systems.

In this role, you will work closely with sensor, analysis, and platform teams to ensure reliable, efficient, and scalable data collection in highly complex and demanding customer environments. The position requires deep systems knowledge, strong problem-solving skills, and the ability to influence technical direction through technical expertise.

RESPONSIBILITIES
Design, implement, and maintain endpoint sensors on Windows, macOS, and multiple Linux distributions, including installation processes and shared APIs.
Take technical ownership of key components within the endpoint sensor stack, ensuring high performance, reliability, and low resource footprint.
Collaborate with cross-functional engineering teams to define APIs, schemas, and data flows, ensuring data accuracy, availability, and correctness across the system.
Participate in architectural and design discussions, contributing to technical decisions and long-term system evolution.
Identify and implement improvements across the system, from core business logic to new data sources and monitoring capabilities.
Troubleshoot and resolve complex issues related to sensor deployment, behavior, and performance across different operating systems and environments.
Maintain high engineering standards, including code quality, testing, documentation, and maintainability, while working within an agile development process.

we are looking for a Senior Software Engineer to join our Core Engineering group. The group is responsible for the real-time, low-latency infrastructure that powers fraud decisions and external APIs.

Our systems process billions of requests every day, ensuring high availability, security, and performance at global scale.

In this role, youll work on core backend components such as our decision engine, ingestion and enrichment pipelines, schema management systems, and self-serve API platform. The software you build will power critical business decisions and directly serve some of the worlds largest merchants.

This is a high-impact, high-ownership position for an engineer who thrives on solving complex distributed systems challenges, cares deeply about production-grade quality, and wants to shape the foundation of decisioning platform.



What you'll be doing:

Design, build, and scale backend systems that power real-time decisioning and APIs.
Own projects end-to-end - from design and implementation to production rollout and monitoring.
Ensure systems are low-latency, fault-tolerant, and high-throughput across distributed environments.
Enhance observability, reliability, and developer experience through strong operational and tooling practices.
Collaborate with Product, analysts, data scientists, and infrastructure teams to drive innovation across decision ecosystem.
Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

We're forming a new AI Group and looking for a Senior AI Engineer to help shape it from an early stage - a greenfield, long-term effort to evolve how decisions are made across the platform using AI-driven systems. You won't just integrate APIs or build demos; you'll build the AI brain that works alongside (and increasingly drives) our core automation engine, with real production impact from day one and room to grow into technical leadership as the group scales.

Agentic AI Architecture: Design and build autonomous AI agents that analyze infrastructure in real time and make intelligent decisions. Work with modern agentic frameworks (LangGraph, PydanticAI) and conversational AI to create multi-agent systems - including troubleshooting, optimization, FinOps, and how-to agents. Leverage core LLM capabilities (tool-use, memory, retrieval) to operate safely in production.
Platform Integration & Intelligent Decision Systems: Develop MCPs to expose capabilities to AI agents that reason over infrastructure environments, metrics, configurations, and cost signals. Build integrations with tools like Slack, Jira, and AI-powered IDEs (Cursor, Windsurf) to deliver context-aware insights, from "why is this pod not scheduling?" to "how can we reduce costs by 30% safely?"
AI Model Development & MLOps: Build and deploy machine learning models that learn from infrastructure patterns - detecting the right resource policies for workloads, predicting optimal scaling triggers, and recommending GPU configurations. Own the complete ML pipeline from training to production, ensuring models are reliable, monitored, and continuously improving.
R&D AI Tools Development & Adoption: Build and embed internal AI tools to accelerate engineering, development, research, and support.
AI Tools for Business Impact: Develop AI-powered tools that help Sales and Support teams demonstrate value instantly - agents that analyze customer infrastructure, generate cost optimization reports automatically, and turn technical data into clear business recommendations.
End-to-End Ownership: Own AI systems from concept to production, ensuring they're fast (sub-2-second responses), reliable, safe, and cost-effective. Build evaluation frameworks to measure quality, implement security controls, and balance performance tradeoffs in production.
Technical Leadership: Define AI architecture and best practices as a founding member of the AI team. Make key technical decisions - choosing frameworks, designing multi-agent systems, establishing data governance - and shape how evolves from AI-enhanced internal tools to customer-facing AI products.

We are seeking a Software Engineer to join Dashs core development team. You will design, build, and ship the platform that powers discovery, session-aware detection, policy governance, and runtime enforcement across workstations, SaaS, and cloud. You will work on scalable, low-latency services that process agent activity in real time and enforce security policies without slowing builders down. This role requires strong engineering fundamentals, a focus on system reliability, and an interest in the unique challenges of agentic security.
Responsibilities:
Design and Implement Services: Design, develop, and deploy scalable backend services and APIs for the Dash Security platform (customer and admin APIs, detection ingestion, aggregation, and control-plane services).
Build Core Features: Implement features for agent/MCP/skill discovery, session and intent-aware detection, policies, and runtime enforcement across coding agents and enterprise AI platforms.
Optimize Runtime Protection: Maintain and optimize high-throughput detection and enforcement pipelines that operate at enterprise scale (ingestion, detectors, verdicts, and policy dispatch).
Integrate with Platforms: Build and deepen integrations with coding agents, SaaS AI platforms, identity providers, EDR, SIEM, and outbound action systems to ingest telemetry and enforce controls.
Ensure Reliability: Focus on code quality, performance, monitoring, and stability through robust testing, CI/CD, and operational excellence.
Collaborate with Research: Partner with the AI Security Research team to turn findings, signatures, and heuristics into production-ready detectors and enforcement logic.
Contribute to Architecture: Participate in technical design and architectural reviews across our codebases, agents, and event-driven backend services.
Stay Current: Continuously learn and apply new technologies, development methodologies, and security best practices.