Were hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel.

You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. Youll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

Youll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities
Own the technical success of customer deployments end-to-end.
Lead onboarding, integrations, and deployment in customer environments.
Work hands-on with customer systems, data, and integrations.
Troubleshoot complex technical issues in production environments.
Identify gaps, issues, and edge cases- and solve them proactively.
Perform validations (manual and automated) to ensure platform accuracy and value delivery.
Translate technical findings into clear business insights for customers.
Act as the main technical point of contact and build trusted relationships with customers.
Provide ongoing technical support and debugging.
Work closely with R&D and Product to share feedback and improve the platform.
Support expansion and renewal efforts through strong technical execution.
Contribute to building processes, playbooks, and best practices as the TAM function grows.

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring our interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within us, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.

We're looking for an Account Manager & Operations Specialist to help us expand our direct-to-employer strategy in Israel. Our B2B sector focuses on large enterprises in the construction, agriculture, industry, and manpower sectors.
If you're passionate about fintech, enjoy owning both the client relationship and the operational engine behind it, and want to help drive growth in a diverse and vital market, join us and be part of a team dedicated to making a difference
Responsibilities:
Serve as the main point of contact for employer clients, managing the relationship end-to-end, from onboarding through ongoing deposit tracking and payment system operations.
Build and maintain strong relationships with employer clients, resolving day-to-day issues and deposit errors, and escalating employee-specific matters to the relevant internal function.
Own client retention by maintaining a regular contact with employers, track deposits and performance, and proactively flag gaps before they become problems.
Identify and drive expansion opportunities through proactive outreach, spotting growth potential, and identifying deposits from unaffiliated employers.
Maintain the CRM as a single source of truth, documenting key employer activity and communications.
Provide back-office operational support to the Sales team, including landing coordination, card issuance and delivery, and monthly fee communication with Finance, so the Sales team can focus on selling.
Analyse deposits data, monitor B2B activity, and deliver monthly activity summaries and insights.
Support the account opening process, from collecting employer documentation to preparing client onboarding packages.
Collaborate closely with Sales, Operations, Customer Support, and Finance to ensure a seamless customer experience and smooth information flow between teams.
Manage multiple tasks and shifting priorities in a fast-paced, high-pressure environment.

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently.
You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.
What Youll Do:
Own High-Stakes Merchant Activation:
Take full ownership of merchants from post-signature through go-live and early revenue ramp-up
Manage onboarding (Post KYB) for high-risk merchants with demanding compliance, risk, and operational requirements
Serve as the primary point of contact and ultimate accountable party throughout the entire activation lifecycle
Drive Time-to-Revenue:
Ensure fast and efficient go-live across technically and regulatory demanding merchant environments
Monitor early transaction activity and proactively drive revenue ramp-up
Identify and resolve blockers, whether they're rooted in risk, compliance, or integration challenges, before they slow momentum
Navigate Payments Complexity:
Guide merchants through payment flows, decline management, and approval rate optimization
Bring structure and clarity to environments where moving parts are many and the margin for error is low
Lead Cross-Functional Execution:
Act as the connective tissue between Sales, Sales Engineers, Account Management, Risk, Compliance, and Operations
Rally multiple internal and external stakeholders across regions, partners, and business units behind a shared activation plan
Drive alignment, remove ambiguity, and keep every workstream accountable. You make things move.
Deliver Performance & Optimization Insights:
Track and own key performance metrics including GR, transaction volume, and authorization rates
Surface actionable recommendations that improve merchant performance and unlock scale
Identify early risks and growth opportunities before they become issues or missed revenue
Leverage AI Tools & Work Smarter:
Use AI-powered tools to streamline onboarding workflows, surface insights, and accelerate time-to-revenue
Apply AI frameworks to automate repetitive tasks, improve documentation quality, and enhance merchant communication
Stay current with emerging AI tools relevant to customer success, operations, and payments, and actively bring best practices into your day-to-day work.

We seek an Account Executive to drive our business growth in the Israeli territory, focusing on Greenfield accounts while delivering an outstanding customer experience. You will own the full sales cycle, from prospecting to close, and act as a trusted advisor connecting high-growth startups with the DevOps, FinOps, and GenAI expertise they need to scale.
Work location: hybrid from Tel Aviv
Curious about what it's really like to work?
Explore our benefits, culture, and what success in your first year could look like here.
If you are interested in this opportunity, please submit your CV in English.
Key Responsibilities
Develop and execute targeted territory plans to achieve or exceed revenue, growth, and margin targets
Manage all phases of the business development cycle, including proposal negotiations, statements of work (SoWs), and contract finalization
Prospect new customers and communicate regularly with AWS representatives to co-sell and identify joint opportunities
Maintain and grow strategic vendor relationships with AWS
Articulate our value proposition and competitive differentiation to technical and business stakeholders
Attend industry events and meetups to promote our and educate prospective clients
Collaborate cross-functionally with Marketing, Operations, Delivery, and Solutions Architects
Leverage AI-powered sales tools to research prospects, personalize outreach, and derive actionable pipeline insights
Commit to regular business travel, locally and internationally

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Required Client Solutions Manager (Domestic Market) - Israel
Responsibilities
Team Intro
The Domestic team partners with Israels largest and most iconic brands across all verticals from Retail and CPG to Finance and Automotive driving their success within the local ecosystem. We act as strategic advisors to the market's leading advertisers, executing full-funnel strategies that span from high-impact brand awareness to performance-driven results. By leveraging data-driven insights and best-in-class support, we empower the biggest players in the Israeli market to maximize their growth and cultural impact on us.
Responsibilities
- Manage and grow long-term relationships with Israels largest brands and market leaders, providing strategic guidance to scale their domestic presence on us.
- Execute and optimize full-funnel strategies, monitoring auction ad campaigns from high-impact brand awareness to performance-driven conversions.
- Analyze campaign performance data to deliver actionable, data-driven business insights, helping clients achieve both branding and performance KPIs.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on our ecosystem, sharing product updates and best-in-class creative and measurement practices tailored to the Israeli market.
- Conduct regular business reviews using a consultative approach to build deep-rooted partnerships and drive long-term growth in collaboration with the sales team.
- Share marketplace feedback to influence our advertising strategy and consistently drive product feature adoption based on local market needs.
- Investigate and troubleshoot technical client issues by working directly with product and engineering teams to ensure seamless campaign execution.
- Develop automated reports and performance frameworks utilizing internal data tools to track and visualize client success.

As a Technical Account Manager (TAM) at our company, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of our companys platform. Youll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.
Responsibilities:
Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
Guide customers through implementation, integration, and best practices.
Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
Proactively identify risks, technical gaps, and opportunities to increase customer value.
Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
Build strong relationships with both technical stakeholders and key decision-makers.

We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment.
What You'll Do:
Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on.
Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines.
Translate customer requirements into implementation plans, timelines, and clear success criteria.
Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment.
Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases.
Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account.
Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship.
Build and maintain documentation, runbooks, and reusable assets as the customer base scales.
Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early.
Track and report on time-to-value, adoption, and account health metrics across your portfolio.

This role goes beyond product training. You will act as a trusted advisor to customers, helping organizations improve the way they operate through successful adoption.
You will work with a diverse range of stakeholders, from operations managers and HR leaders to business owners and executives. Success in this role requires strong project management skills, customer empathy, ownership, and the ability to adapt your communication style to different customer personas and cultures.

Key Responsibilities:

Own end-to-end onboarding projects for mid-market customers, ensuring successful implementation and time-to-value
Lead discovery and system characterization sessions to understand customer workflows, business goals, and requirements
Manage project timelines, milestones, dependencies, risks, and customer commitments
Deliver tailored training and enablement sessions for admins, managers, and frontline employees
Support technical setup, integrations, and configuration needs in partnership with internal teams
Build strong relationships with customer stakeholders across different levels of the organization
Drive customer adoption by helping teams successfully implement new processes and workflows
Identify risks early, remove blockers, and proactively drive solutions to keep customers moving forward