דרושים » שירות לקוחות » Customer Experience Associate

We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. About the Role Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us. In this role, you will:
* Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
* Become an expert in our company products and proactively help customers unlock their full value.
* Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
* Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
* Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

Required Account Executive SMB- Israel
Whats the job?
You know those people who get a great career opportunity at the perfect time and change their lives?
Now its your chance to be one of them!
If you are looking for a challenging role that includes sales, products, business development and a chance to upward growth into management?
Then look no further!
As our face and the first point of contact with our customers, you will have direct influence on our development and expansion! With us, the sky's the limit!
Become a product expert and an expert in consulting businesses from a wide variety of industries! With all these important insights you will become the link between the product, the market and all departments!
This position is for superstars who are looking to become involved in the customers journey, sales process, customer success, product teams.
The perfect candidate will be able to grow within the company while deepening their knowledge and experience about the market and its needs in relation to our life changing product!
As an Account Executive your role includes managing your own account pipeline, contributing to the teams pipeline and becoming a valuable part of the product team.
What you'll be doing:
You will become a product expert!
The Account Executive position is a quota-carrying position; you will own the full sales cycle
Be the companys eyes - No one in the company knows our clients better than the Sales team
Be the face of the company - we are known for our outstanding customer service and approach
Influence the product in the light of client demands and needs
Cross department involvement and information sharing
Initiative independence and ownership.

Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.
Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.
You will:
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to our users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with our strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

Required Account Executive - SMB EMEA
About The Role:
Do you know those people who get a great career opportunity at the perfect time and change their lives? Now its your chance to be one of them!
If you are looking for a challenging role that includes sales, products, and business development Then look no further!
As our face and the first point of contact with our customers, you will have a direct influence on our development and expansion! Become a product expert and an expert in consulting businesses from a wide variety of industries!
With all these important insights you will become the link between the product, the market, and all departments.
As an Account Executive, your role includes consulting businesses who have signed up to the platform in order to make them paying customers, provide top-notch customer service, and help improve the product based on knowledge and feedback that youll gather!
Key Responsibilities:
Working Model: Monday-Friday, aligned with European business hours.
Working hours:
Monday - Friday: 10:00-19:00
Fridays: until the entrance of Shabbat (Israel time)
You will become a product expert!
Own the full sales cycle in a quota-carrying Account Executive role.
Be the companys eyes - No one in the company knows our clients better than the Sales team
Be the face of the company - we are known for our outstanding customer service and approach
Influence the product in the light of client demands and needs
Cross department involvement and information sharing
Initiative independence and ownership.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist. We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in Artlist’s platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io We're looking for a talented Customer Experience AI Chatbot Coordinator to join our CX team. In this role, you will sit at the intersection of CX strategy and AI workflow design- using natural language prompting, intent architecture, and conversation flow expertise to drive ticket deflection and improve the customer journey. Someone with a strong instinct for how customers communicate, and the ability to translate that understanding into AI workflows that resolve issues without human intervention. Key Responsibilities
* Design, build, and iterate on conversational flows and NLP prompts within third-party AI chatbot platforms
* Develop intent libraries, training phrases, and response templates that accurately reflect customer needs and Artlist's brand voice
* Own the ongoing training and tuning of the chatbot to improve intent recognition and resolution rates
* Continuously refine bot behaviour based on performance data, conversation logs, and agent feedback
* Monitor key metrics - especially ticket deflection, containment, and CSAT - and implement targeted optimisations
* Contribute to the chatbot roadmap with ideas for new flows, use cases, and automation opportunities
* Work closely with the CX and Experience team to understand recurring issues, escalation patterns, and agent pain points
* Maintain clear, up-to-date documentation of all flows, training data, intent structures, and change logs

As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.



Responsibilities:

Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
Ability to work off-hours when needed.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

Were looking for an Account Manager (Commercial Builder) to join our GTM team. This isn't a traditional Account Manager role. AI is changing how commercial teams operate, automating administrative work so you can focus on what creates the most value-building relationships, solving complex business problems, and driving commercial growth.

We are looking for a builder with a seller's mindset, an entrepreneurial spirit, and the drive to challenge the status quo. Youll own the full expansion and retention lifecycle end-to-end for a portfolio of customers, use proven sales methodologies, and think like the CEO of your book of business to turn existing opportunities into long-term enterprise growth.

Experience using GenAI to improve prospecting, deal strategy, stakeholder mapping, and pipeline execution within existing accounts is a must for this role.

This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday - Friday role.

This might be for you if:

You enjoy hunting for new opportunities and closing complex expansion deals within an existing customer base
Youre comfortable running full-cycle commercial processes and leading strategic conversations with senior stakeholders
You like working in fast-growing, high-performance sales environments where you don't just maintain accounts, you build businesses
Youre data-driven, structured, and disciplined in how you build Mutual Success Plans and drive product adoption
You care about ownership, results, and driving customer outcomes that unlock new revenue opportunities
You actively leverage AI tools to increase efficiency, personalization, and account win rates

We are looking for a highly skilled and relationship-driven Junior Partner Technical Account Manager (TAM) to serve as the dedicated technical liaison for our premier Israeli partner, Consist.
Consist is responsible for over 500 Israeli accounts utilizing our tech, acting as the Level 1 Support and primary point of contact for these customers. In this highly visible, single-partner role, you will be the vital bridge between Consist, their vast customer base, and our internal teams. You will deeply understand the technical realities of their end-customers, act as Consist's trusted advisor on best practices, and serve as their fiercest advocate within our R&D and Product departments.
What You'll Do:
Sole Technical Point of Contact: Serve as the exclusive technical escalation point and strategic advisor for the Consist team, managing all complex issues, technical inquiries, and high-priority roadblocks.
Master of Customer Infrastructure: Develop a comprehensive understanding of the diverse architectures, IT environments, and unique business needs across Consists portfolio of 500+ end-customers.
Internal Advocacy & Prioritization: Serve as the voice of Consist and their customers within. Liaise directly with our R&D and Product teams to push for faster prioritization of critical bug fixes, escalate pressing issues, and champion necessary feature requests.
Implementation & Best Practices: Guide the Consist team on best practices for our Spaces and Copilot implementations. Proactively identify ways to optimize configurations, streamline deployments, and ensure their customers are extracting maximum value from our platform.
Strategic Engagements: Conduct regular syncs and technical workshops with the Consist team. Additionally, participate in joint meetings alongside Consist with their key end-customers to provide high-level architectural guidance and executive technical support.
Enablement & Knowledge Transfer: Empower Consist's L1 support and technical teams by sharing advanced troubleshooting techniques, product updates, and roadmap insights to help them serve their customers more effectively.