We are looking for a Senior Product Manager - AI to lead the definition and hands‑on creation of AI‑native, market‑leading Customer Experience solutions.
In this role, you will own innovative AI capabilities across the CX platform, shaping how AI understands customer interactions, guides human agents, and automates outcomes at enterprise scale. You will have the opportunity to personally design, prototype, and validate AI‑driven product experiences.
You will be responsible for building the next generation of AI‑powered CX solutions-not just features, but intelligent systems and working prototypes-while maintaining our standards for security, governance, and enterprise readiness.
This is a highly hands‑on product role, ideal for a PM who enjoys building, experimenting, and turning ideas into tangible product artifacts quickly.
How will you make an impact?
Identifying real market and customer problems through research, data analysis, and direct customer engagement-and rapidly turning insights into working product prototypes
Driving AI‑first product strategy, ensuring that AI is designed as a foundation for outcomes, not just an add‑on feature
Using prototypes as a core decision‑making tool-to explore solutions, de‑risk complexity, and accelerate time‑to‑value
Delivering clear, actionable roadmaps and strategic plans that are grounded in validated product concepts, not assumptions
Championing customer experience excellence through experimentation, iteration, and feedback‑driven improvements
Collaborating in a truly cross‑functional environment, where product, engineering, and data teams work as one
Leading data‑driven decision making, using analytics, experimentation, and model performance insights to guide priorities and trade‑offs
Helping us stay ahead of the market by bringing innovation, speed, and hands‑on AI fluency into everything we build
If youre excited about building AI products-not just defining them, and want to shape the future of CX with real impact, this is the role for you.
Requirements: 5+ years of software product management experience, delivering enterprise‑grade cloud and/or on‑prem solutions
Proven hands‑on experience working on AI‑powered, data‑driven, or automation‑centric products
Strong technical understanding, with the ability to personally prototype solutions and work deeply with engineering and data science teams
Experience influencing decisions across multiple global stakeholders and functions
Strong analytical and problem‑solving skills, with a bias toward outcomes and execution
Experience translating concepts and ideas into concrete product artifacts (prototypes, flows, experiments, validation plans)
Excellent communication skills-able to engage effectively from executive leadership to individual contributors
Ability to manage multiple initiatives in parallel and thrive in a fast‑paced environment
Comfortable working directly with customers and partners, including in high‑pressure situations
Willingness to travel globally
Bachelors degree in a technical discipline (Computer Science, Engineering, or similar)
You will have an advantage if you also have:
Hands‑on experience using GenAI tools for prototyping, discovery, experimentation, or productivity
Experience in Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms
Knowledge of AI/ML concepts, including model behavior, evaluation, and lifecycle considerations
Experience with cloud architectures (AWS, Azure, or GCP)
Familiarity with IP telephony, recording, compliance, or regulated enterprise environments.
This position is open to all candidates.