דרושים » תוכנה » Customer Program Manager - Generative AI

As the R&D Technical Project Manager you will lead large-scale, multidisciplinary programs developing Neural Network Processor (NPU) and AI IP products.
You will lead cross-functional engineering teams (30+ engineers) across architecture, algorithms, VLSI, embedded software, SW tools, and systems, ensuring seamless execution from Product Requirements Document (PRD) to production-ready delivery for leading SoC makers and OEM customers.
You will also act as the primary interface between customers, product team , and internal R&D teams , balancing technical leadership, strategic execution, and organizational excellence in a global, multi-site environment.
Responsibilities
Be accountable for successful planning and delivery, in quality, on time under budget, of all R&D programs & products in the AI Division, covering architecture, algorithms, hardware IP, embedded software, SW tools, and integration tasks.
Accountable for the definition and deployment of the AI Division Program development processes.
Program Planning and Execution
Own end-to-end planning and delivery for complex AI processor IP programs that include hardware design, embedded SW, and SW development tools.
Build and manage integrated schedules across RTL, verification, firmware, drivers, toolchain, and documentation.
Drive execution across concepts, design, verification, bring-up, and customer release phases.
Manage program POR, program priorities, and change control process.
Track dependencies between IP architecture, firmware readiness, SDK/toolchain availability, and customer enablement deliverables.
Define and manage program KPIs: schedule, quality metrics, and customer satisfaction.
Cross-Functional Leadership
Lead multi-disciplinary engineering teams: HW design, verification, modeling, firmware, SDK/toolchain, and system validation.
Collaborate closely with product management, system architects, and customer engineering to align technical priorities and milestones.
Coordinate with silicon partners and customers to support IP integration and bring-up.
Lead multi-site coordination, fostering collaboration among teams located across various global R&D centers.
Cultivate a high-performing R&D culture emphasizing technical innovation, accountability, and cross-functional synergy.
Software and Toolchain Integration
Ensure alignment between hardware deliverables and the corresponding software development environment.
Oversee development and release of software tools such as SDKs, compilers, profilers, debuggers, simulators, and evaluation platforms.

We are looking for an experienced, fearless, battle tested Technical Program Manager to drive cross organization execution of technical programs. The successful candidate will thrive in a fast-paced environment where energy, drive, and a collaborative approach are key to success. If you remain completely calm when a project inevitably changes direction at supersonic speed and You are a bold, tenacious driver who can walk into a room of resistant stakeholders, politely dismantle the chaos and build a scalable framework from scratch you belong with us.
Your Impact
Lead and orchestrate enterprise-wide deployment of highly complex and ambiguous programs, focusing heavily on core platform capabilities, architectural dependencies, and shared services.
Ensure predictable, on-time execution of strategic programs spanning multiple R&D groups and external stakeholders. Build the governance mechanisms, escalation paths, and portfolio-level visibility needed for effective cross-group delivery.
Partner with multiple Product and Engineering stakeholders to identify, map, and manage complex cross-platform dependencies. Drive effective prioritization and maintain clear, actionable team backlogs.
Design, implement, and optimize end-to-end operational processes to eliminate friction, scale engineering efficiency, and establish best-in-class release lifecycles, metrics, and quality standards.
Own the overarching communication strategy for your program space. Author and deliver transparent, insightful, and concise status reporting, tailored appropriately for engineering teams up to executive-level stakeholders.
Cultivate a collaborative work environment by proactively driving efforts to resolve key project conflicts, establishing clear resolution paths, and alignment across disparate teams.
Understand the complex systems within your program space, including their limitations, scaling factors, boundary conditions, and the underlying reasoning behind major architectural decisions.

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Responsibility for customer program renewals, expansions, and cross-sell.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers.
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Oversee technical support activities and provide knowledge/ training as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

We are looking for an experienced, fearless, battle tested Technical Program Manager to drive cross organization execution of technical programs. The successful candidate will thrive in a fast-paced environment where energy, drive, and a collaborative approach are key to success. If you remain completely calm when a project inevitably changes direction at supersonic speed and You are a bold, tenacious driver who can walk into a room of resistant stakeholders, politely dismantle the chaos and build a scalable framework from scratch you belong with us.
Your Impact
Lead and orchestrate enterprise-wide deployment of highly complex and ambiguous programs, focusing heavily on core platform capabilities, architectural dependencies, and shared services.
Ensure predictable, on-time execution of strategic programs spanning multiple R&D groups and external stakeholders. Build the governance mechanisms, escalation paths, and portfolio-level visibility needed for effective cross-group delivery.
Partner with multiple Product and Engineering stakeholders to identify, map, and manage complex cross-platform dependencies. Drive effective prioritization and maintain clear, actionable team backlogs.
Design, implement, and optimize end-to-end operational processes to eliminate friction, scale engineering efficiency, and establish best-in-class release lifecycles, metrics, and quality standards.
Own the overarching communication strategy for your program space. Author and deliver transparent, insightful, and concise status reporting, tailored appropriately for engineering teams up to executive-level stakeholders.
Cultivate a collaborative work environment by proactively driving efforts to resolve key project conflicts, establishing clear resolution paths, and alignment across disparate teams.
Understand the complex systems within your program space, including their limitations, scaling factors, boundary conditions, and the underlying reasoning behind major architectural decisions.

Required Technical Program Manager, Visual Innovations
Tel Aviv, Israel
About the job
A problem isnt truly solved until its solved for all. Thats why we build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager, youll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. Youll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a lead working with Visual Innovations researchers and engineers, you will deliver magical AI experiences like Creative Agentic Frameworks and Effortless Capture. You will manage complex programs from ideation through launch for millions of users of Pixel and Photo and additional partners, navigating technical ambiguity and representing the Visual Innovations pillar to executive leadership.
The Platforms and Devices team encompasses our various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.
Responsibilities
Drive end-to-end delivery of high-visibility technical programs, ensuring alignment with Auras OKRs.
Coordinate pillar reviews with engineering principals and product leads, proactively flagging risks and unblocking teams.
Provide guidance and leadership on architectural decisions, resource planning, and on-device vs cloud model selection.
Sync dependencies across stakeholders in AI Research, Android, Pixel, Cloud, Compute, and other partners.
Translate high-level project concepts into actionable goals and process improvements, while effectively communicating technical trade-offs and product impact to senior stakeholders.

We are looking for a strategic and execution-oriented Program Manager to join the CTO Office and drive high-impact cross-functional initiatives across our R&D organization.
In this role, you will partner closely with the CTO and R&D leadership to translate strategic priorities into actionable execution plans, drive alignment across Engineering, Platform, DevOps, and Product teams, and ensure critical initiatives are delivered successfully. You will play a key role in improving visibility, communication, and operational excellence across the organization while helping scale our engineering operations.
This position is a temporary replacement for Maternity leave.
Program Manager - CTO Office (Maternity Leave Replacement)
What am I going to do?
Lead end-to-end execution of strategic R&D programs, translating leadership vision into clear roadmaps, milestones, and execution plans.
Drive alignment and collaboration across Engineering, Product, Platform, DevOps, Data Science, and other cross-functional teams to ensure organizational goals are achieved.
Identify, manage, and mitigate cross-team dependencies, risks, and execution blockers across multiple technical initiatives.
Partner closely with the CTO and senior engineering leadership, providing visibility into program progress, key metrics, risks, and strategic insights to support decision-making.
Improve operational excellence by enforcing and managing our scalable program management processes, reporting frameworks, KPIs, and governance across R&D.
Optimize resource planning and prioritization across strategic initiatives while balancing long-term objectives with day-to-day execution.
Own internal R&D communication initiatives, including the R&D Newsletter, to increase visibility, knowledge sharing, and engagement across the engineering organization.

we are seeking an experienced and strategic Vice President of Program & Release Management to lead the end-to-end lifecycle of complex programs and software releases across our networking portfolio. This executive will drive cross-functional execution across Product, Engineering, and Quality to ensure high-quality delivery to global customers and partners.
The VP will play a critical leadership role in the R&D management team, scaling program and release governance in a fast-growing, globally distributed environment. This includes orchestrating large-scale software releases and aligning platform evolution with customer commitments.
Key Responsibilities:
Strategic Program Leadership
Lead large-scale programs spanning a 300+ engineering organization across multiple products, platforms, and technologies.
Translate business and product strategy into executable multi-quarter roadmaps.
Define development processes to support scale and quality.
Establish metrics and reporting frameworks to provide transparency and risk insights to the team.
Release Management & Execution
Own the release lifecycle from planning through all execution phases to customer go-to-market readiness.
Ensure structured coordination of software and hardware releases across Engineering, QA, and delivery teams.
Integrate AI-based tooling and analytics (release forecasting, risk detection, automation, quarter planning readiness, customer trends) to drive release excellence.
Cross-Functional Management
Partner with Product, Engineering, and Customer Support to align priorities and remove blockers.
Manage dependencies and trade-offs across diverse stakeholder groups.
Team Leadership
Build, mentor, and scale a high-performing Program & Release Management organization.
Promote a culture of continuous improvement and innovation.

we are transforming maritime operations through AI-powered situational awareness and decision-making. Trusted by global shipping leaders, our platform improves safety, efficiency, and performance across fleets worldwide.
We are a team of builders, operators, and domain experts working on real-world systems deployed at global scale. We move fast, take ownership, and operate with high accountability.
About the role
We are looking for a Tech Delivery Manager to help drive execution across multiple R&D teams and initiatives.
This role is responsible for ensuring that R&D work moves from planning to release smoothly, predictably, and with high quality. The role focuses on delivery coordination, risk management, execution visibility, tracking, and predictable execution across teams.
You will work closely with engineering leadership and other key stakeholders to maintain alignment around plans, timelines, dependencies, and execution risks.
The ideal candidate combines strong operational discipline with a solid understanding of how technical organizations build and deliver software.
What youll do
Track execution across multiple R&D teams and workstreams
Coordinate cross-team dependencies and execution alignment
Maintain clear visibility into plans, timelines, blockers, and risks
Follow up on commitments and help teams stay aligned around execution goals
Surface risks, bottlenecks, and escalation points early
Help maintain accurate and consistent plan vs actual tracking
Drive delivery predictability and execution consistency across teams
Reduce coordination and tracking overhead from engineering leadership.

We are looking for an experienced Technical Program Manager to lead complex multidisciplinary R&D programs and drive the successful delivery of innovative hardware and software products.
Responsibilities :
Lead cross-functional R&D programs from planning through delivery, ensuring predictable execution and on-time milestones.
Drive project planning, tracking, risk management, issue resolution, and stakeholder communication.
Coordinate technical activities across development, integration, testing, deployment, and product release.
Work closely with Engineering, Product Management, Customer Success, Support, and external partners to ensure successful execution.
Identify execution risks, proactively resolve bottlenecks, and escalate issues when needed.
Own program status reporting and communicate progress to key stakeholders.
Support continuous improvement of development processes and delivery efficiency.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Escalation Manager- Prompt Security, you will be tasked with leading and coordinating complex customer escalations, focusing on resolving complex issues and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform. We are seeking a highly collaborative, approachable, and customer-focused individual who will serve as the primary liaison between Technical Support, Product Management, Engineering, and Customer-facing teams, ensuring that high-impact issues are triaged quickly, prioritized correctly, and driven to resolution with clear and consistent communication.
What will you do?
The bulk of your time will be spent deflecting Jira tickets by providing solutions, KBs, and 1-on-1 training directly to the Support team. You will validate priority, review, and manage Jira tickets before engaging Development.
You will also perform trend analysis to identify top product defects and collaborate with the Documentation, Learning and Development (L&D), and Product Management teams to create and update knowledge. Code review may also be applicable, and suggestions for code improvements shared with engineering and Product Management.
For customer escalations, you will help engage the relevant stakeholders in internal and customer-facing conversations, and may lead those conversations from a technical perspective.
Key Responsibilities:
Develop key contacts and relationships with assigned product PM/Dev leadership.
Drive product supportability with PM/Development.
Share support knowledge through available channels (KB, training, videos etc.).
Trend analysis: Identify and track top impacting issues or product defects.
Manage communication and response to Backline Support (Jira).
Act as SME and be the focal point for assigned products.
Research the code to expedite the investigation.
Resolve Defects when possible.
Quality Assessment for Support Jira tickets.
Prioritize Jiras based on customer and support qualifications.
Work to eliminate duplication.
Deflect Jira tickets (Provide solution whenever possible).
Validate severity.
Maintain clarity and quality.
Prioritize and maintain escalations to Dev.
Create/maintain hot escalation board and review with relevant stakeholders.
Create/Maintain support Defects Kanban.
Communication - oversee response/information requests from Dev.