We are looking for a Senior AI Engineer to design and build production-grade, LLM-powered systems. You'll work at the intersection of software engineering and applied AI - shipping agents, RAG pipelines, and tool-using systems that solve real problems at scale. This is a hands-on, high-ownership role for someone who thrives at the frontier of what's possible with modern LLMs and isn't afraid to write the glue, the infrastructure, and the prompts that make it all work.
This is a **cross-functional, company-wide role**. You won't be embedded in a single product team - instead, you'll partner with every department to identify high-leverage opportunities and build AI-powered tools and workflows that boost productivity and efficiency across the entire organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
What You'll Do:
- Design, build, and operate LLM-powered applications, agents, and workflows end-to-end - from prototype to production.
- Architect retrieval, context engineering, and tool-use strategies that make models reliable, accurate, and cost-efficient.
- Integrate LLMs with internal services, third-party APIs, and data stores to automate complex business and engineering workflows.
- Build, evaluate, and continuously improve evaluation harnesses for non-deterministic systems.
- Collaborate closely with product, research, and platform teams to translate ambiguous problems into shipped capabilities.
- Stay ahead of the rapidly evolving LLM ecosystem (models, frameworks, agentic patterns) and bring the best ideas into our stack.

We're forming a new AI Group and looking for a Senior AI Engineer to help shape it from an early stage - a greenfield, long-term effort to evolve how decisions are made across the platform using AI-driven systems. You won't just integrate APIs or build demos; you'll build the AI brain that works alongside (and increasingly drives) our core automation engine, with real production impact from day one and room to grow into technical leadership as the group scales.

Agentic AI Architecture: Design and build autonomous AI agents that analyze infrastructure in real time and make intelligent decisions. Work with modern agentic frameworks (LangGraph, PydanticAI) and conversational AI to create multi-agent systems - including troubleshooting, optimization, FinOps, and how-to agents. Leverage core LLM capabilities (tool-use, memory, retrieval) to operate safely in production.
Platform Integration & Intelligent Decision Systems: Develop MCPs to expose capabilities to AI agents that reason over infrastructure environments, metrics, configurations, and cost signals. Build integrations with tools like Slack, Jira, and AI-powered IDEs (Cursor, Windsurf) to deliver context-aware insights, from "why is this pod not scheduling?" to "how can we reduce costs by 30% safely?"
AI Model Development & MLOps: Build and deploy machine learning models that learn from infrastructure patterns - detecting the right resource policies for workloads, predicting optimal scaling triggers, and recommending GPU configurations. Own the complete ML pipeline from training to production, ensuring models are reliable, monitored, and continuously improving.
R&D AI Tools Development & Adoption: Build and embed internal AI tools to accelerate engineering, development, research, and support.
AI Tools for Business Impact: Develop AI-powered tools that help Sales and Support teams demonstrate value instantly - agents that analyze customer infrastructure, generate cost optimization reports automatically, and turn technical data into clear business recommendations.
End-to-End Ownership: Own AI systems from concept to production, ensuring they're fast (sub-2-second responses), reliable, safe, and cost-effective. Build evaluation frameworks to measure quality, implement security controls, and balance performance tradeoffs in production.
Technical Leadership: Define AI architecture and best practices as a founding member of the AI team. Make key technical decisions - choosing frameworks, designing multi-agent systems, establishing data governance - and shape how evolves from AI-enhanced internal tools to customer-facing AI products.

Join our AI Platform group as an AI Engineer in the AI Core team and help build the next generation of AI-powered networking and security solutions at our company.
The AI Core team is responsible for developing AI applications, intelligent agents, and backend systems that integrate directly into our company products and workflows. As part of our companys strategic AI direction, the team focuses on turning modern GenAI capabilities into scalable production systems that help customers operate, troubleshoot, investigate, and manage complex networking and cybersecurity environments more effectively.
This role combines strong software engineering, modern GenAI technologies, and deep product impact. Youll work on building production-grade AI systems, integrating LLMs and agentic workflows into large-scale products, and helping shape how AI transforms cybersecurity and networking operations across the company.
We are looking for engineers who are excited about building real-world AI systems in production, not just experimenting with models, but designing scalable applications, integrating intelligent agents into complex products, and solving challenging engineering problems with direct customer impact.
Key Responsibilities
Design, develop, and maintain AI-powered applications, agents, and backend systems
Build intelligent workflows and agentic systems integrated into our company networking and security products
Develop scalable APIs, services, and infrastructure supporting GenAI applications in production
Integrate LLMs, RAG pipelines, vector databases, and orchestration frameworks into robust production systems
Collaborate closely with AI researchers, software engineers, infrastructure teams, and product groups to deliver end-to-end AI solutions
Improve scalability, reliability, observability, and operational excellence of AI systems
Explore and adopt modern AI engineering methodologies, frameworks, and tooling
Participate in architectural and technical decisions shaping the future of AI across our company products.

We are looking for a Senior AI Ops Engineer to join our AIOps team and help build the AI-powered platforms, agents, and workflows that enable engineering teams across our company.
This is a hands-on role for someone who can take AI solutions from idea to production, build the infrastructure around them, and create the observability needed to understand and improve how they behave in the real world.
Job responsibilities
Build and operate production-grade AI agents, AI-enabled tools, and workflows that empower developers and operational teams.
Design agentic systems using frameworks such as LangGraph, LangChain, and Supervisor, including RAG, MCP integrations, tool calling, and guardrails.
Build and evolve an AI SDLC harness that helps teams plan, implement, validate, govern, and safely deliver AI-assisted software changes.
Lead AI observability with Langfuse and OpenTelemetry, including tracing, evaluations, quality measurement, and cost analysis.
Build automated evaluation frameworks, including LLM-as-a-judge, to improve the reliability and quality of AI systems.
Design and maintain the infrastructure, CI/CD pipelines, GitOps workflows, and security controls that support AI services.
Develop internal developer tooling and automation that removes friction across the engineering organization.
Partner with engineering and product teams to turn real operational challenges into scalable AI-powered solutions.

We are looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering our entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.

What you'll be doing:
Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.
Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.
Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.
Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.
Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.

we are looking for a AI Engineer - Algorithm Team.
As an AI Engineer, you will join a fast-moving, highly technical team that works at the intersection of computer vision, deep learning, and modern AI. You will be the driving force behind our LLM and agentic AI efforts - exploring, evaluating, and deploying the latest research and tooling in this rapidly evolving space, and shaping how we apply it across the organization to turn cutting-edge ideas into production-ready tools and agents.
You will design and build LLM-powered applications, agentic workflows, and internal tools that empower our algorithms, mapping, and engineering teams to move faster and operate at greater scale. Collaboration is central to the role, you will work closely with researchers, engineers, and domain experts to identify high-impact opportunities, prototype quickly, and integrate reliable AI systems into real-world products.
Key Responsibilities:
Design, build, and iterate on LLM-powered applications, including retrieval-augmented generation (RAG) systems, agents, and fine-tuned models tailored to unique data and workflows.
Develop agentic workflows that automate complex, multi-step tasks across research, data analysis, and engineering pipelines.
Build internal tools and assistants that empower algorithm researchers, mapping experts, and engineers to work faster and more effectively.
Evaluate and integrate the latest foundation models, frameworks, and techniques (e.g., prompt engineering, fine-tuning, tool use, multi-agent orchestration), keeping pace with rapid advances in the field.
Design robust evaluation methodologies to measure quality, reliability, and safety of LLM-based systems.
Collaborate closely with the Algorithms, Mapping, and Software teams to identify high-impact opportunities and transition prototypes into reliable, production-grade systems.

Were looking for a Senior Infrastructure Engineer who views "Infrastructure as Software." In 2026, we dont just manage servers; we build high-performance environments that allow multi-agent systems to operate at scale.
You will be a core member of the R&D team, blending deep DevOps expertise with the coding rigor of a Backend Engineer. You arent just "configuring" AWS; you are architecting the distributed systems and data pipelines that power our autonomous security brain. Your mission is to ensure that while our agents are evolving and taking actions, our underlying platform remains immutable, observable, and infinitely scalable.
What You'll Do
Design, build, and operate our company's cloud infrastructure using AWS, Kubernetes, and Infrastructure as Code.
Build internal tools and platform services using Python and Go to improve developer productivity and system reliability.
Own infrastructure automation with Terraform, Pulumi, and modern cloud-native tooling.
Partner closely with Backend, Data Science, and Security Engineering teams to build scalable, reliable platforms.
Improve observability, monitoring, and incident response across distributed production systems.
Design and optimize infrastructure for performance, scalability, security, and cost efficiency.
Help shape engineering best practices, platform architecture, and developer experience as our company continues to grow.

We are looking for a Senior Front-End Infrastructure Engineer to help shape the foundation of our digital ecosystem across multiple brands and products. You will build the infrastructure, tooling, and engineering capabilities that enable teams to move faster, release with confidence, and scale effectively. Your work will directly impact developer experience, platform reliability, performance, experimentation capabilities, and the overall success of our digital brands.
This role is focused on solving complex engineering challenges with organization-wide impact. We are looking for a developer with deep technical expertise, a platform mindset, and a strong sense of ownership, someone who understands how engineering decisions drive business outcomes and enjoys building solutions that improve how teams build, test, release, and scale software across the organization. You will partner closely with Engineering, Product, QA, Data, and DevOps teams to help shape the future of our frontend ecosystem.
Roles & Responsibilities:
Build and evolve the frontend infrastructure, shared tooling, reusable components, and engineering foundations that support multiple brands and product teams
Improve frontend performance through modern web architecture patterns, including server-side rendering, caching strategies, and request middleware
Drive initiatives that improve Core Web Vitals, performance, reliability, and user experience at scale
Own and enhance frontend CI/CD pipelines, release processes, and production readiness practices to enable fast, safe, and reliable deployments
Establish monitoring, observability, and incident response practices that improve platform reliability and production visibility
Build solutions for experimentation, feature flagging, and controlled rollouts to improve reliability and support data-driven decision making
Lead cross-functional technical initiatives, partnering with Engineering, Product, QA, Data, and DevOps teams to solve complex platform challenges
Act as a technical owner for strategic frontend infrastructure initiatives, leveraging modern technologies and AI-powered development workflows to drive long-term platform improvements and organizational impact
Provide technical guidance through code reviews, engineering standards, and knowledge sharing across teams.

We are hiring an AI Researcher to join the research team building the next generation of AI-native security systems. You will work alongside security and threat researchers to build large-scale AI agents that reason over software, code, endpoint activity, and security signals to detect malicious behavior, uncover vulnerabilities, assess risk, and make autonomous security decisions in real-world production environments. We are entering the Mythos era - where attackers operate at machine speed using autonomous systems and AI-generated software, and defenders must evolve the same way. We use state-of-the-art frontier models, including access to Mythos, to build reliable AI-native security systems at global scale. You will help design the evaluations, harnesses, and reliability infrastructure that make autonomous agents dependable under real customer load, while collaborating with leading AI organizations including Anthropic on initiatives such as Glasswing. This is an opportunity to work at the frontier of AI, autonomous systems, and cybersecurity while helping define how the next generation of security systems will operate.
Key Responsibilities
Build AI agents and autonomous security systems that reason over software, code, endpoint activity, MCPs, and security signals to detect malicious behavior, uncover vulnerabilities, and assess risk at production scale.
Develop systems, tooling, and infrastructure that enable agents to autonomously investigate threats, hunt for malware in massive datasets, and operate reliably in complex security environments.
Design and run experiments to evaluate frontier-model and agent capabilities in realistic adversarial scenarios, including benchmark creation, large-scale datasets, automated evaluations, and human-in-the-loop review systems.
Build the evaluation harnesses, observability systems, and reliability infrastructure required to make autonomous agents accurate, scalable, and dependable under real customer load.
Engineer for scale and performance across large distributed AI systems, including inference optimization, orchestration, batching, caching, cost controls, and graceful degradation under high demand.
Continuously evaluate emerging models, agent architectures, prompting techniques, and research directions to ensure our systems remain at the frontier of AI-native cybersecurity.
Rapidly prototype and test new approaches across reasoning, autonomy, evaluations, and security workflows as the AI landscape evolves.
Partner closely with threat and security researchers to extract domain expertise, translate analyst reasoning into AI workflows, and enable new forms of automation and autonomous investigation.
Collaborate with leading AI and security researchers to shape the future of AI-native cybersecurity as the industry transitions into the Mythos era.
Senior candidates will help define research direction, shape technical strategy, identify high-leverage problems, and influence how autonomous AI systems are deployed across the organization.