Required Staff Engineer
We are leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, we deliver seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
Your Mission:
As a Staff Engineer, you will serve as the technical anchor for a critical business domain. Your mission is to look beyond the immediate sprint and shape the long-term architectural vision that allows our product to scale, evolve, and deliver massive value.
You will operate at the intersection of Business Strategy and Deep Tech. You wont just be senior support; you will be a strategic partner to Product Leadership, defining how we solve our biggest problems. You will act as a Force Multiplier-tackling the most complex cross-team challenges while simultaneously elevating the skills, velocity, and quality of every engineer around you.
Key Responsibilities
Own the Technical Vision: Define and drive the architectural roadmap for your product domain. You will anticipate scaling bottlenecks, design resilient distributed systems, and ensure our tech stack supports the next 10x of business growth.
Solve the Hard Problems: Tackle complex, cross-cutting technical challenges that span multiple teams or services-whether its migrating a legacy monolith, optimizing high-throughput data pipelines, or defining new API standards.
Be a Force Multiplier: Mentor Senior Engineers and Tech Leads, helping them grow into the next generation of leaders. You will introduce engineering patterns, tools, and practices that make the entire organization faster and safer.
Partner with Product: Work directly with Directors and VPs of Product to validate feasibility early in the discovery phase. You will translate ambitious business goals into pragmatic technical strategies.
Remain Hands-On: While you lead strategy, you are still a builder. You will code the critical paths, prototype complex solutions, and set the standard for code quality and review.
Requirements: 8+ years of software engineering experience, with a proven track record of technical leadership in high-scale SaaS companies.
Architectural Mastery: You have battle scars from designing and maintaining large-scale distributed systems. You deeply understand the trade-offs between Monoliths vs. Microservices, SQL vs. NoSQL, and Sync vs. Async communications.
Force Multiplier Mindset: You measure success by the impact you have on others. You have experience mentoring senior engineers and influencing technical decisions across teams without necessarily having manager authority.
Full Stack Fluency: You have a deep understanding of the entire web stack-from database internals and query optimization to the nuances of modern frontend frameworks and browser performance.
Pragmatic Leadership: You prioritize business value over shiny new toys. You know when to incur technical debt to move fast, and exactly when (and how) to pay it back.
Strong Cloud Native Skills: Proficiency with AWS, Kubernetes, and CI/CD workflows. You understand how to build systems that are observable, secure, and operationally excellent.
Bonus points:
Experience in the eCommerce ecosystem or high-traffic B2B2C platforms.
Background in modernizing legacy systems while maintaining uptime.
This position is open to all candidates.