We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.
This role demands a blend of advanced technical expertise and excellent personal communication skills.
You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.
As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.
Scope:
Develop and deliver product customer courses.
Act as post sale technical Instructor.
Troubleshooting both HW and SW related issues.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Act as service engineer to address tech cases via phone, web-based tools and email.
Requirements: Required skills & experience:
Mandatory, very good level of English Speak, read, and write.
At least 3 years of experience as a technical instructor
Innovative thinker who is positive, proactive, and readily embraces change.
Comprehensiveness
Proven working experience as technical instructor
Proven managing/working experience in technical customer support organizations.
Ability to work independently and as part of a team.
Ability to be on-call nights and weekends.
Testing, validation, and documentation capabilities
Ability to prioritize workload to ensure successful completion of projects.
Ability to travel.
Required Knowledge:
Understanding of multidisciplinary systems (SW & HW).
Networking & Telecommunications
Familiarity with Linux CLI OS
Familiarity of RF systems.
This position is open to all candidates.