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we are looking for a Store Supervisor.
As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store Manager in your country, and responsible for flawless execution of your location hitting all targets.
You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.
You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team.
You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
מה תעשו:
Business Performance & Health
Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Store leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement.
Demonstrate ability to seamlessly cover daily store management duties as needed
Customer Experience & Brand Management
Responsible for ensuring all employees provide a best in class customer experience for every customer
Ensure all employees align with Dress Code and Grooming Guidelines
Partner with store leadership and operations team on any key events or demand generation activities as needed
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting mission
Demonstrate mastery of presenting, selling and delivering the entire ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Employee Engagement & Development
Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide robust feedback and input on the performance of Advisors in your market to your Store/Area Manager to ensure growth on the team
Support, implement and provide follow-up for all training
Assist with recruitment activities as needed
Ensure all employees adhere to policies and procedures
Escalate all people issues to store leadership in a timely and effective manner