דרושים » ניהול ביניים » Senior Product Manager, AI Knowledge Systems

We are seeking an experienced AI Product Manager with a strong technical background to lead the development and evolution of our groundbreaking AI Autopilot product. This role is responsible for steering initiatives that dramatically increase operational efficiency by leveraging autonomous AI to resolve IT issues, automate Tier 1 support, and empower customers with true self-service IT. You will shape the future of our platforms AI capabilities, making a bold impact on both the IT management software industry and the daily lives of IT professionals and end users.
Responsibilities:
Lead and manage a dedicated AI squad, comprising cross-functional team members such as AI/ML engineers, developers, and product designers.
Drive the strategic vision and roadmap for our AI Autopilot module, defining priorities based on customer needs, automation opportunities, emerging AI trends, and competitive benchmarks.
Collaborate intensively with stakeholders to understand market trends, organizational pain points, and the evolving competitive landscape related to autonomous IT and agentic AI.
Define and prioritize AI-driven product requirements, orchestrating feedback from users, market analysis, and internal specialists to maximize impact and adoption.
Own the full AI product lifecycle, from ideation and prototyping to launch, continuous optimization, and post-release monitoring, with a focus on delivering measurable improvements in IT workload automation, ticket resolution speed, and user experience.
Collaborate closely with our CTO, design, engineering, customer success, analytics, marketing, and support teams to steer AI development, deployment, and iterative enhancement.
Establish and monitor KPIs for Autopilot usage, SLA improvements, and automation impact, using analytics to refine AI workflows and effectiveness.
Champion secure, ethical, and compliant use of AI, ensuring privacy and governance within all automation flows.
Work directly with design partners and customers to deliver a 100% market fit product.

As a Senior Product Manager, you will be at the forefront of driving features and infrastructure capabilities that are critical to our platform - with a particular focus on the Direct-to-Consumer (D2C) initiative. Youll lead the end-to-end development of technically complex features, such as server-to-server integrations, backend workflows, data exchange between internal systems and external partners and user facing UI and experiences. This role requires strong technical intuition, sensitivity to user experience details, ability to navigate documentation, and a deep understanding of how systems connect across the stack. Youll collaborate closely with engineers, business partners and other product managers to ensure seamless alignment across teams and deliver robust, scalable solutions that support our D2C efforts and broader platform evolution.
Responsibilities
Own and lead both backend/frontend product features and technical platform initiatives from concept to delivery.
Deeply understand our platform architecture, including how backend services interact with frontend applications and data systems.
Collaborate closely with engineering, data product managers, and frontend product managers to align on product scope, milestones, and delivery plans.
Read and interpret technical documentation (e.g., APIs, system designs) to define product specs and translate them into actionable work for engineering teams.
Identify product opportunities by analyzing platform capabilities and gaps in technical infrastructure.
Write clear, detailed, and technically accurate product requirements and specifications.
Ensure high-quality execution through testing, validation, and iteration in collaboration with engineering and QA.
Serve as the product point of contact for technical stakeholders and system integrators.
Prioritize product work based on impact, complexity, and cross-team dependencies.

we are an all-in-one gifting platform, harnessing the power of experience and delight to connect people worldwide. We help organizations send fun, meaningful, and memorable gifts to their employees and customers. Our 10,000+ customers include leading organizations such as Microsoft, Amazon, Walmart, and Salesforce, and more than 50% of the Fortune 100.
we are looking for a Lead Product Manager, Swag to join our Tel Aviv product team and take end-to-end ownership of our Swag product line - one of our companys most strategic and fastest-growing product lines. This is a senior individual contributor role with broad ownership, high autonomy, and significant business impact.
In this role, you will define and drive the product strategy for physical merchandise and branded swag across the entire lifecycle: supplier onboarding, catalog quality, pricing, customization, logistics, sender and recipient experience, and internal operational tooling. You will work at the intersection of user experience, marketplace, supply chain, personalization, and generative AI, helping our company scale a best-in-class Swag experience for enterprise customers.
You will
Own the Swag product strategy end-to-end, defining the vision, roadmap, and success metrics for our companys physical gifting and merchandise offering.
Drive the use of generative AI across the Swag domain - including the design journey, personalization, recommendations, quality control, content generation, and internal automation.
Lead the evolution of our companys Swag marketplace, including supplier tooling, catalog quality, pricing, inventory signals, customization flows, and fulfillment experiences.
Partner closely with R&D to design scalable, flexible product solutions that balance customer experience, operational efficiency, and supplier realities.
Measure success through a rigorous approach to data and analytics, continuously iterating to improve conversion, satisfaction, margin, and scalability.
Work directly with Operations, Go-to-Market, and Marketing to support enterprise deals, unlock new use cases, and ensure seamless execution.
Deeply understand customer needs through research, data analysis, and direct customer engagement, translating insights into high-impact product decisions.
Define clear product requirements and narratives, from PRDs to interactive prototypes that align stakeholders and accelerate execution.
Act as a senior product leader and thought partner to our Swag business lead, raising the bar for product thinking, craft, and decision-making across the organization.

We are looking for a Senior Product Growth specialist to be the engine behind our user acquisition, activation, and retention strategies. Reporting directly to the Head of Product Growth, you will be responsible for the "how"-turning high-level growth visions into scalable product mechanics and experiments.
You are a master of the growth loop. You understand that growth isn't just about "top of funnel" marketing, but about building features that naturally encourage adoption and expansion. You will sit at the center of AI, UX, and Engineering, executing a roadmap that turns casual users into lifelong our company advocates.
What Youll Do:
Experimentation & Optimization: Design and execute high-velocity A/B tests across the user journey. Youll own the experimentation roadmap to improve conversion rates from landing page to "aha moment."
Onboarding & Activation: Directly manage the product flows that welcome new users. You will reduce friction in the signup process and ensure our AI concierge demonstrates its value within the first 60 seconds of interaction.
Retention Loops & Re-engagement: Develop sophisticated, AI-driven lifecycle triggers. You will work with the engineering team to ensure the product "reaches out" to users with the right context at the right time, driving habitual usage.
Growth Feature Development: Identify and build in-product growth levers, such as referral programs, viral sharing loops, and collaborative travel features that naturally expand our user base.
Data Analysis & Insights: Deep-dive into product analytics to identify where users are dropping off. Youll translate complex data into actionable product requirements and technical specs (PRDs).
Cross-Functional Execution: Act as the connective tissue between Marketings acquisition efforts and Products core features, ensuring a seamless transition for the user across all touchpoints.

Required Senior Product Manager - CX Group
Israel - Tel Aviv
About the role:
Our CX group owns the "face" of our products. In this role, your mission is twofold: you will define the innovative experience patterns and "agentic" flows that set the standard for all our products, while also taking full ownership of major, standalone strategic projects. You will lead the evolution of our platform into the agentic era, reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution, you will ensure every touchpoint in the ecosystem is seamless and value-driven. Youll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience.
What you will be doing:
Lead Strategic Standalone Projects: Take full end-to-end ownership of major product initiatives. You will move from initial market discovery and strategy to technical execution and global launch.
Define the "Experience" Standards: Create and document the innovative experience patterns and "agentic" flows that define how merchants interact with our platform. Youll ensure these patterns are modular and high-quality so other PMs can easily utilize them in their own features.
Drive the Agentic Evolution: Identify and implement practical AI and automation opportunities that transform the merchant experience, moving from static dashboards to dynamic, intelligent workflows that solve complex problems for our users.
Raise the UX Quality Bar: Partner deeply with Design and Engineering to champion a "UX-first" culture. You will be the final word on what a world-class merchant interface looks like.
Bridge Strategy and Execution: Translate high-level business goals into actionable product roadmaps. Youll manage the trade-offs between rapid AI innovation, technical feasibility, and a seamless user journey.
Consult and Collaborate: Act as a "center of excellence" for other product teams, providing the blueprints and guidance they need to ensure their features feel like a native, consistent part of the ecosystem.
Measure and Iterate: Define the success metrics (Business, UX, and Data) for your initiatives and use a data-driven approach to constantly improve the efficiency and "delight" of our products.

We are looking for a Senior Product Manager to join and help build the next generation of our UGC (User-Generated Content) platform, powered by AI.
This role focuses on creating AI-driven capabilities on top of core products - enabling brands to better collect, understand, and activate customer content such as reviews, ratings, and visual UGC.
You will work in a strong product trio with design and engineering to discover, validate, and deliver solutions that create real value for customers and drive measurable business impact.
This is a unique opportunity to shape how AI transforms customer content into actionable insights and growth engines for e-commerce brands
What youll do:
Partner closely with engineering and product design in a product trio to discover and deliver impactful solutions
Lead continuous discovery with customers, prospects, and internal stakeholders
Define problems worth solving at the intersection of UGC, AI, and e-commerce
Translate customer and business needs into clear product direction and priorities
Drive fast iteration cycles from discovery to delivery and learning
Use qualitative and quantitative insights to inform decisions and measure outcomes
Work closely with GTM, sales, and customer success to ensure strong product adoption and feedback loops
Become a domain expert in UGC, customer behavior, and AI-driven product capabilities

We're on the lookout for a Senior Product Manager who's ready to dream big, lead boldly, and make an incredible impact on both our product and the businesses that rely on it.

Speed is table stakes now. AI handles a lot of the execution. What we're hiring for is judgment: the product sense to know what's worth building, the taste to know when something isn't good enough yet, and the conviction to make the call. We're not looking for someone who only manages backlogs and writes specs. We're looking for someone who uses AI as a genuine force multiplier, building prototypes, compressing research cycles, and moving from idea to evidence faster than most teams move from idea to meeting.


As a Product Manager, you will:
Decide what to build, and what not to. You'll set direction on the roadmap with conviction, backed by customer understanding and sharp product instincts.
Play a key role in defining and building a new strategic product, getting in early enough to shape its direction, positioning, and core experience.
Work with R&D, Design, Business, and Customer Experience teams to validate, launch, and iterate.
Build your own prototypes and POCs using AI tools to validate assumptions before engineering cycles begin, reducing waste and increasing the quality of what gets built.
Use AI natively throughout your workflow
Analyze user behavior, performance, and trends, going beyond dashboards to surface non-obvious insights and translate them into product decisions that move the needle.
Gather and integrate insights from customers to guide the product development process and validate key decisions.
Oversee everything from backlog management and feature prioritization to release planning and ongoing iterations, without losing sight of the bigger picture.
Maintain expertise on the latest trends, technologies, and best practices to ensure stays at the forefront of innovation.

We are looking for a Senior Product Manager, B2C, to lead our Direct-to-Consumer (DTC) initiatives. This is a key role that impacts our e-commerce operations and the company's ability to generate increased revenue. As Senior Product Manager, you will wake up every morning thinking about how to convert more of our website visitors into our clients. You will conceptualize and execute complex UI/UX changes that will drive conversion rate improvements. You will own this process end-to-end, including designing and measuring impact, and will work closely with our development and Data teams.
What Youll Be Doing:
Plan and manage engineering sprints to deliver greater value to the customer and the company.
Define the scope for both features and initiatives, clearly articulating the rationale behind decisions.
Lead cross-functional teams, including engineering, design, marketing, UX research, and data, through the agile execution process- from conception to requirements gathering to UX design, development, testing, and launch.
Work closely with our data and UX team to cultivate a deep understanding of the user, both pre-purchase and post-purchase
Conduct ongoing competitive analysis of other sites and products to identify ways to improve our user experience continually.

As a Senior Product Manager, you will own a product domain and play a key role in defining its vision, strategy, and execution. Youll work with engineering, data science, security, and go-to-market teams to build impactful solutions that drive our companys mission forward.
This role is broad and flexible, welcoming candidates from various backgrounds who have experience building scalable SaaS products, cloud-based platforms, security tools, or data-driven applications. We want to hear from you whether your expertise lies in product strategy, system architecture, API development, cloud security, AI/ML, or enterprise SaaS.
What Youll Do
Define and execute product strategy, ensuring alignment with customer needs and business goals.
Work closely with engineering teams to develop technical solutions that are scalable, secure, and easy to use.
Collaborate with cross-functional teams, including R&D, UI/UX, Sales, Marketing, and Customer Success, to bring features from concept to launch.
Translate complex technical challenges into product requirements and user-friendly solutions.
Own the product roadmap, prioritize features, and drive execution while balancing speed and quality.
Lead go-to-market efforts, ensuring successful adoption, engagement, and impact.
Stay ahead of industry trends in cloud computing, data security, and AI-driven automation to inform future product direction.
Use data and customer insights to continuously optimize and improve the product experience.

We are looking for an experienced Product Manager with a strong technical background to join and lead one of our squads in the IT Service Management (ITSM) domain
The ITSM domain is a core pillar of our all-in-one IT management platform. It enables MSPs and IT teams to manage ticketing, billing, contracts, SLAs, reporting, and automation workflows in a single unified system. This team plays a strategic role in driving operational efficiency and automation for thousands of IT professionals worldwide.
As a Product Manager in this team, you will shape the future of this critical product area and drive meaningful impact for our customers.
Responsibilities:
Lead and manage a cross-functional squad including developers, designers, and QA engineers.
Collaborate with stakeholders to understand market trends, user needs, and the competitive landscape, and inform product strategy and roadmap decisions.
Define and prioritize product requirements based on user feedback, data analysis, and internal stakeholder input.
Own the entire product lifecycle from concept to launch and beyond, ensuring product success and adoption.
Work closely with engineering, design, product analysts, customer success, marketing, and research teams.