Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

we are seeking a Hands-on Architect to design, build, and evolve the core of next-generation AI cybersecurity platform.This is not an ivory-tower role; it is for a builder at heart. You will write code, build functional prototypes, and own critical services from inception to production. This role demands a unique blend of deep, code-level execution with a broad, system-wide architectural vision that spans our entire data, cloud, and AI stack.
Responsibilities:
Rapidly code and build functional proofs of concept (PoCs) and prototypes to explore and validate new architectures, data platforms, data processing frameworks, and GenAI capabilities.
Validate technical feasibility, scalability, and business impact through working software, not just diagrams or documents.
Partner closely with engineering, product and data science teams to translate emerging technologies into production-ready, scalable systems.
Lead architecture design reviews, proactively identify scalability and performance bottlenecks, and embed security principles into the design process from day one.
Serve as a technical leader and mentor, elevating the team's skills through pair programming, in-depth code reviews, and deep-dive sessions on system design and software craftsmanship.

We are seeking a skilled and experienced Senior Frontend Infrastructure Engineer to join our Core Team. As a member of this team, your main responsibility will be crafting and evolving the frontend infrastructure of our product. You will focus on building resilient, scalable frontend frameworks, tools, and libraries that empower and support our React-based application and the teams building on top of it.
Responsibilities:
Design, develop, and maintain frontend infrastructure, including frameworks, tools, and libraries, to ensure high performance, scalability, and long-term maintainability.
Work closely with product and R&D teams to understand requirements, influence technical decisions, and ensure infrastructure solutions align with real product needs.
Serve as a senior technical authority in the frontend domain, leading by example through high-quality architecture, code, and best practices.
Identify and implement improvements to the frontend development experience, including automation, developer tooling, code reuse, and performance optimizations.
Take part in architectural discussions and help shape frontend standards and conventions across the organization.
Stay up-to-date with modern frontend technologies, trends, and best practices, and apply them pragmatically to improve development efficiency and product quality.
Conduct code reviews with a strong focus on maintainability, performance, and scalability.
Troubleshoot and resolve complex frontend infrastructure issues in collaboration with other engineers and infrastructure teams.

Were looking for driven and talented people like you to join our R&D team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?
As a Software Engineer on the Security Intelligence & Engagement team, youll be part of a domain responsible for closing the loop between security insight and action across the platform.
Our team builds the systems that transform large-scale cloud security data into meaningful risk insights, such as risk scores, trends, and contextual signals, and the experiences that drive customer response, including alerts, notifications, and guided remediation missions.
Youll work on scalable backend services and distributed systems that power how security insights are generated, aggregated, and delivered to users. The team operates across multiple product domains to ensure that insights lead directly to action, enabling customers to prioritize and resolve risks effectively.
This role is a great opportunity to work on high scale cloud security systems, collaborate across teams, and contribute to building reliable services that sit at the center of platform.
On a typical day youll:
Design and implement backend services that generate and deliver security insights and engagement workflows
Write clean, maintainable, and well-tested code that meets production quality standards
Build scalable systems that process and aggregate large volumes of cloud security signals
Collaborate with product managers, engineers, and designers to translate insights into actionable user experiences
Troubleshoot and resolve complex system issues while improving system reliability and observability
Contribute to architectural discussions and help evolve services to support growing scale and new capabilities
Implement new features following Agile development practices and established engineering standards
Continuously improve system performance, scalability, and maintainability

Your Role:
Design, develop, and maintain complex, scalable, and high-performance systems with a focus on writing clean, efficient, and maintainable code.
Collaborate with cross-functional teams, including product managers and architects, to implement technical solutions aligned with business objectives.
Provide input on architectural design and participate in technical planning to ensure long-term maintainability and compliance with standards.
Identify and troubleshoot production issues, conducting root cause analysis and implementing fixes to ensure system reliability.
Contribute to code reviews and technical discussions, sharing knowledge and fostering a culture of collaboration and continuous improvement.

Your Opportunity:
Develop critical components and systems that drive business outcomes, while maintaining and enhancing core infrastructure for scalability and reliability.
Participate in the design and development of new features, integrations, and enhancements to software applications, databases, and interfaces.
Support and improve automated testing and deployment processes to ensure smooth delivery of new features and system updates.
Collaborate with other senior engineers to drive the technical direction of projects and ensure high-quality software delivery.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.