דרושים » תוכנה » Technical Solution Engineer

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge of our to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:

Contribute to the development of documentation to streamline support processes.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

As our Full Stack Engineer , you design and develop both back-end and front-end components to enhance gifting platform.
You are responsible for delivering high-quality features on time, building robust infrastructure, and implementing secure, scalable solutions across our cloud-based SaaS platform.
Working with Tech Stack: React, OpenAPI, Node.js, TypeScript, Serverless, Kafka, you collaborate within a cross-functional team to solve technical challenges, deliver continuous value in smaller increments, and improve the user experience. You are expected to stay current with modern tools - including AI - and apply them thoughtfully to boost efficiency and impact.
You will:
Partner with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs
Take full ownership of engineering projects from design to implementation to deployment and maintenance
Design and build software used by thousands of customers
Write modular, secure, and well-tested code
Ensure that our development environment is best in class by delivering improvements to internal tooling and processes
Work closely with customer support to respond quickly to issues for our users and solve those in a permanent and scalable way
Improve the team and company - you will be an active participant in our culture

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

Were looking for a Junior Developer Support Engineer to join our growing team in Tel Aviv. In this role, youll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. Youll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams.
This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference.

What you'll be doing
Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
Provide high-level technical support to strategic customers and internal teams.
Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
Create and maintain internal documentation and knowledge base articles.
Deliver technical training to other teams and support cross-functional projects.

We are seeking a Digital Adoption Solutions Engineer to join WalkMes SAP Embedded Program. This role focuses on hands-on delivery of WalkMe solutions embedded within SAP platforms, supporting customer-facing implementations that drive adoption, usability, and business value.The Solutions Engineer will work closely with Program Managers, Solution Architects, and cross-functional stakeholders to build, test, and maintain high-quality WalkMe solutions aligned with defined business objectives and SAP best practices. This is an execution-focused role with strong exposure to enterprise customers and SAP environments, offering a growth path into advanced solution ownership and technical specialization.
So what will you actually be doing?
Build and implement our digital adoption solutions embedded within SAP platforms (e.g., SuccessFactors, S/4HANA, Ariba, SAP CX).
Deliver our solutions according to defined requirements, timelines, and quality standards for external-facing customer projects.
Participate in solution design discussions to translate business requirements into effective digital adoption experiences.
Own assigned build components end-to-end, including configuration, testing, and iteration based on feedback.
Execute quality assurance testing to ensure solutions meet accessibility, responsiveness, and cross-browser/platform standards.
Collaborate with Program Managers and Solution Architects to support successful customer deliveries.
Maintain and enhance existing our implementations through SAP releases, environment changes, or evolving business processes.
Document solutions and build logic to support scalability, maintainability, and knowledge sharing.
Work with Product, R&D, and Support teams to provide feedback on product capabilities, limitations, and enhancements related to SAP use cases.
Continuously identify opportunities to improve solution effectiveness, user experience, and adoption outcomes.

We are looking for a talented Full Stack Engineer to join our growing web application engineering team. This is a unique opportunity to join a high-performing, tech-driven environment where you will influence architecture, shape new features, and contribute to building a robust, scalable platform.
In this role, you will work across the stack - designing and developing end-to-end features, improving system performance, and helping build an engineering culture that emphasizes quality, reliability, and clean code. You will collaborate closely with our Product, Data, and AI teams to build innovative, AI-driven capabilities that power the next generation of creative intelligence.
As part of a fast-moving startup and an industry leader, your contributions will directly impact our product evolution and customer experience.
Key responsibilities:
Design, develop, and own fullstack features end-to-end, from planning to deployment and monitoring.
Contribute to architectural decisions and help build scalable, maintainable systems.
Write clean, testable, and well-documented code while upholding high standards across the team.
Diagnose, debug, and resolve complex issues while continuously improving platform reliability.
Collaborate closely with cross-functional teams (Product, Data, AI) to deliver high-impact solutions.
Participate in code reviews, knowledge sharing, and ongoing improvements to development workflows.
Stay up to date with modern technologies and bring fresh ideas to improve efficiency, tools, and developer experience.

As a Support Enablement and Escalations Engineer on the Cortex Platform team, you will be at the crossroads of Support and Engineering, driving decisions as a thought leader within Global Customer Services. You will work with new products early in their lifecycle, provide training, resolve complex customer issues, and improve product supportability for our industry-leading Cortex products. This role requires excellent cross-functional collaboration with developers, product management, and customers. We seek top-tier candidates from support or engineering backgrounds for our small, impactful global team.
Your Impact
Enable TAC teams by assisting with ad hoc Q&A and providing structured training throughout the year.
Own critical technical issues by identifying widespread problems, creating guidelines, and communicating updates to relevant teams.
Impact new product development by defining supportability and usability requirements during design and post-release enhancement phases.
Develop and deliver technical training materials for TAC, such as white papers and presentations, on new products.
Develop internal tools for the TAC team to improve visibility and streamline troubleshooting processes.
Analyze support cases, trends, and escalations to identify and address knowledge gaps, supportability issues, and tooling needs.
Proactively identify and execute on unplanned projects that improve customer experience, reduce costs, or bolster security.

Were looking for a highly skilled Web Solutions Engineer-someone who lives and breathes the web, thrives on solving complex puzzles, and enjoys navigating the intricacies of modern browsers, networks, and hybrid environments.
In this role, you will become the expert behind our Web SDK integrations for enterprise customers worldwide. You will troubleshoot and resolve technical challenges across browsers, WebViews, and customer environments; enable seamless integrations; and partner with both internal and external engineering teams to ensure high-quality deployments.
If you enjoy diving deep into the why behind system behavior and have a passion for making complex things simple, this role is for you.

What Youll Do:
Lead Web SDK integrations for global enterprise customers, primarily in the banking and financial sectors.
Investigate and resolve advanced web issues including CORS, cookies, storage, CSP, CDN failures, ad blockers, redirects, caching, and hybrid/WebView behaviors.
Support Solution Engineers, R&D, and our customers, by providing high-level technical expertise, root cause analysis, guidance on complex edge cases, and ensure successful deployments
Manage SDK configurations and version upgrades, including bootstrapping, NPM delivery, session continuity, and environment tuning.
Create and maintain technical guides, best practices, and internal training to empower SE teams across regions.
Ensure integrations are secure, resilient, and optimized across browsers, devices, and customer environments.